We stayed here one night on two separate occasions while in transit in Arusha. We found that two of the three staff we dealt with were helpful and friendly beyond expectation. The man at the front desk when we arrived comforted us after we had been ripped off by either the shuttle operator or some taxi drivers (or possibly both in cahoots) and then arranged for someone to go and buy our onward bus ticket for us so we wouldn't get ripped off.
On our second stay, the young woman at the front desk rang around people she knew for information about safari operators so we could get an idea of what was around for a short safari or day trip. We didn't end up booking through any of them but appreciated the effort. The third member of staff we dealt with (night duty on the first trip) was less friendly but still helpful enough to serve us breakfast at 5am so we could catch an early bus!
The rooms we had were both clean and comfortable. On our first stay, we were upgraded to one of the corner rooms with a view of Mt Meru and the stadium. One the second stay we had a more basic room but it was still fine. The showers were excellent! As others have said, there aren't enough powerpoints to be able to charge multiple devices. We didn't care about watching TV so were both able to charge one phone each, but no more than that.
The location around the corner from the main bus station was ideal for us as we were in transit. On the first stay, we had to catch a 6am bus the next morning so the hotel arranged for someone to escort us to the bus station. He carried our luggage for us (on his head, of course, although it was suitcase with wheels!) and waited until we were safely on the bus. He didn't seem to expect any payment.
We ate dinner in the hotel restaurant one night and the food was quite ok. On our second stay we didn't have to leave early in the morning so we were able to take full advantage of the breakfast buffet, and that was quite good too. They cooked our eggs to order so they were fresh.
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