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“Impressive but overpriced and poor service”

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East African All Suite Hotel & Conference Centre
Ranked #17 of 42 Hotels in Arusha
Neumunster, Germany
Level 6 Contributor
214 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Impressive but overpriced and poor service”
Reviewed 10 December 2011

We stayed one night because our usual hotel, The African Tulip was fully booked. Will not stay there again. Very large impressive suites with a kitchen comprising of benches, cupboards, a small fridge which is turned off and a stove (oven & hotplates) BUT nothing else! No plates, pots etc! Why bother with a kitchen?

Overpriced for what it is and the service is average to poor. Parking is a problem if you have a car.

  • Stayed November 2011, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
1 Thank frankvassallo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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98 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Maui, Hawaii
Level 6 Contributor
75 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
Reviewed 5 December 2011

The East African All Suite Hotel and Conference Centre offers more than a hotel room for business and leisure travelers. Opened in November 2007, the one bedroom units are traditionally furnished apartments. The competitively priced hotel gives you 3 ½ modern rooms: the living room is furnished with a comfy sofa, wing-back chairs, 25” flat screen television, coffee table, and floor to ceiling windows; the kitchen is equipped with a coffee maker, bottled water (to brew coffee), sink, cook top stove, marble counters, and a refrigerator; the desk area provides a large working area with plenty of light and a very comfortable executive desk chair, mini-bar, a grandfather clock and more seating; in the separate closet is the in-room safe, white fluffy bathrobes, extra pillows, and plenty of room to unpack for long stays; the bathroom is very large and brightly lit with an over-size, deep, soaking tub, with an adjustable shower head, and hair dryer; the bedroom is the size of most hotel rooms – a queen size bed with a sitting area, plenty of room for open suitcases, and more floor to ceiling windows. East African Suites also rents 2 bedroom units. The hotel is near downtown Arusha and the hotel compound is gated with 24 hour exterior and interior security.

The hotel is a 45 minute drive from Kilimanjaro International Airport (JRO) and located in the heart of Arusha, set back from busy Old Moshi Road. The entire suite has either a tile or laminate wood floor with colorful area rugs and feels very spacious because of the high ceilings throughout. No creepy stained carpets to walk across. The East African Suites are individually controlled air-conditioning - Arusha can get quite hot and humid. The hotel offers free wireless broadband satellite internet, private airport shuttle, gym, courtyard swimming pool, (did not utilize these services), and nightly turn down service. A delicious Breakfast Buffet with omelet station is included in the hotel rate. The restaurant offers a la carte lunch and dinner meals. East African Hotel’s Business Center provides access to computers, printers, scanners, fax machines, photocopying, and other executive services. The two story hotel does not have elevators, but they do have ramps for handicap access to the first floor suites. Our assigned suite had two steps leading to the door, so it would not be accessible for a wheelchair. The hotel does not have handicap accessible suites for guests in wheelchairs.

The quality of service provided by the hotel staff is impressive – from Robert in the dining room, the front desk, and housekeeping. I mentioned to the Head Housekeeper and the General Manager that the bathroom lacked a bath mat outside the tub. Travertine tiles become very slippery when wet. Management agrees to place bath mats in each suite.

East African All Suite Hotel exceeds the requirements of a clean bed and a hot shower after 20 hours of air travel. This business hotel is a wonderful beginning to the 2 week safari adventure. East African Suites felt like a ‘home away from home’. Unfortunately, the hotel stay lasted 10 brief hours. Someday, we would certainly return to the East African All Suite Hotel and spend more time exploring Arusha and its surrounding areas.

  • Stayed September 2011, travelled as a couple
    • Value
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Helpful?
3 Thank MauiGlobeTrotters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mityana
Level 3 Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 29 November 2011

Situate in Arusha town very accessible and niceplace to be at the customer care is good and they have the best food and very clean place very specious. the rooms are very clean and it seems every room is a presidential suite. The breakfast has all sorts of eats. the rooms had water both warm and cold.

Room Tip: A room that are in the corner are the best they are quiet so you can sleep soundly
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  • Stayed November 2011, travelled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank lilliandrable
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asturias
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 September 2011

We stayed at the hotel in two periods, before and after a safari trip to the parks. The first suite that we occupied, on the lower floor, was really huge: it had two separate double bedrooms, each one with its own bathroom, plus the kitchen (which we did not use) and the large living room. Perfect for a family with up to 2 children. The pool was fine, too; we did not use the gym. Food was also good, although we only took breakfast and dinner there and preferred to explore the town for lunches. Service was also excellent, very attentive and friendly.
A special recommendation goes to Onestop Safaris, the company led by Mr. Farah that has his office within the same hotel and who succeeded to organize a private 5-day safari to Tarangire, Lake Manyara, Ngorongoro and Serengeti in the midst of high season and in a single day! Everything went out perfect, and the price was quite reasonable for the value. All in all, we were quite satisfied and would not hesitate to come back.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
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Helpful?
1 Thank JJM61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 4 Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 28 August 2011

Mixed feelings about this place. Overall its very well kept and an impressive property within easy walking distance to "The clocktower" in the center of the town. The rooms were also very large, with the bed itself on a mezzanine floor above a lounger area.

But. Our room was poor. It looked like some unfinished maintenance work had been done, the room had a kitchenette and the oven had been removed leaving all wiring exposed. All the cupboards has been stripped out and left as bare concrete. We were on the last day of a month long trip and were just too exhausted to complain, but really shouldn't have too?

Room Tip: Dont take room 306!
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  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank daegal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United States
Level 6 Contributor
124 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed 18 August 2011

This hotel is located almost in the center of town on a busy street. Street noise can be a problem in some parts of the hotel. Had a loft suite on two levels with a kitchen, but one that only allowed one to make tea or coffee. Lots of space in the room but in an odd configuration but the bath was a bit small. The pool at the hotel is very very small. The staff was good as was the food in the dining room (if over priced). The hotel is three stories high but there are no lifts in the place.

Room Tip: Ask for a room on the lower floors to avoid a lot of steps.
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  • Stayed August 2011, travelled solo
    • Value
    • Sleep Quality
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Helpful?
Thank thevinnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
Reviewed 9 August 2011

Very clean safe and great service will come back soon

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roseline321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about East African All Suite Hotel & Conference Centre

Property: East African All Suite Hotel & Conference Centre
Address: Old Moshi Road, Post Box No 2291, Arusha 13672, Tanzania
Region: Tanzania > Arusha Region > Arusha
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Luxury Hotel in Arusha
Price Range (Based on Average Rates): ££
Hotel Class:4 star — East African All Suite Hotel & Conference Centre 4*
Number of rooms: 40
Official Description (provided by the hotel):
Situated right in the heart of Africa, in Arusha town, this unique boutique hotel is easy accessible and convenient. The hotel is strategically located one kilometer from the city centre and just 45 minutes drive from Kilimanjaro International Airport - the gateway to Tanzania's unique wildlife heritage. The hotel is a perfect stopover in your journey to Ngorongoro Crater, Serengeti, Lake Manyara, Mount Meru and the snow capped Mt. Kilimanajaro. ... more   less 
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East African All Suite Hotel And Conference Centre

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