We spent 3 nights at Rivertrees following our long journey from the USA, with the idea of relaxing and acclimatizing to the time change. The welcome was brief and not very informative, but check in process was fine, and we were shown to our room. We enjoyed a “down day” – exploring the hotel grounds, during which time we happened to bump into the manager who told us there would be an artisan market and then a birthday celebration for the owner the next day – and we were invited to the party buffet in the evening instead of the regular dinner (which we had pre-paid). The next morning we had arranged to visit Arusha National Park, and come back to the hotel to relax for the afternoon. We were surprised at what we found when we got back to the hotel – a local artisans market is one thing, but bouncy castles and loud music was not what we had expected at our quiet retreat. No siesta for us. As the previous reviewer stated, things got worse during the evening when the owner’s birthday party got underway. There was confusion as to meal arrangements. The owner had invited us to enjoy the party buffet, but we were served a set dinner – the buffet was actually not available until almost 10:00. Nobody seemed to know what was happening, including the manageress, who seemed surprised that we were eating our dinner. Returning to our room, no turn down service was provided, and the disco music was loud and continuous, even with closed windows and earplugs. This went on until 1:00am, when I got dressed and went to complain. The bar staff were responsive and after a few minutes the music stopped. I got the impression it would have continued for some while. While I understand that this was a special occasion, it did demonstrate to me a total disregard for the guests, out of touch management, and poor service. This is particularly ironic since the hotel website promotes its peace and tranquility, stating: “The inn offers tranquility enhanced with contemporary conveniences, ideal for rejuvenation following stressful overseas travel”. It seems strange to me that only after the event would they realize that blasting disco music at 1:00am might disturb the peace and tranquility of the guests! We checked out the next day after about 4 hours sleep, carrying our own bags to reception since the requested assistance didn’t arrive. To add insult to injury, we were charged for the two glasses of wine that we each had at the birthday party that we were invited to!
- Official Description (provided by the hotel):
- Once an old coffee estate, Rivertrees is now a charming country inn nestled in abundant foliage with the Usa River flowing by. Set in the foothills of Mt Meru, conveniently close to Kilimanjaro International Airport and a short drive to Arusha, its location proffers a wealth of natural wonders to explore. Comprising the original Farm House, an elegant River House, luxurious River Cottages and several beautifully appointed Garden Rooms, it also serves delicious garden-fresh cuisine in its stunningly set restaurant. The swimming pool and spa are tailored for relaxation, and friendly personalised service ensures a memorable stay, whether for a one-night stopover or much longer. ... more less
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- Also Known As:
- Rivertrees Country Hotel Arusha
- Arusha Country Inn