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“Lovely tranquil place to begin or end a Safari”

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Rivertrees Country Inn
Ranked #2 of 41 Hotels in Arusha
Certificate of Excellence
Amsterdam, The Netherlands
Level Contributor
125 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“Lovely tranquil place to begin or end a Safari”
4 of 5 bubbles Reviewed 5 January 2014

Stayed here recently at the beginning and end of our self-drive safari, and was really impressed with what we found. Stayed in the River House the first time, and was supposed to stay in Cottage 2 the second time but moved back to the River House again. Accommodation was really lovely, in beautiful lush garden surroundings. Wonderfully appointed rooms, including outdoor seating. Beds were very comfortable and equipped with mosquito nets. Hot water was available at any time of day or night for showering.

The communal restaurant/lounge area is very nicely decorated in understated Africana chic, with both covered and uncovered (garden) seating - including a platform overlooking the river a bit further away. An open kitchen and pizza oven allow you to enjoy the sights and sounds of food being prepared - highly recommend the pizzas, absolutely fantastic! We enjoyed our afternoons lounging around and playing backgammon with some wine in hand.

One of the best aspects of this place is the staff - superlative service, friendly and attentive, and really intent on making you as comfortable as possible.

Location is also pretty good - about 40km from Kilimanjaro International (about 30 mins drive), 26km from Arusha main town itself, and right outside Arusha National Park, which I highly recommend for a brief day drive.

In short, whilst this place is probably a little pricier than some others around, it's a great option for some R&R before and/or after you set out - highly recommended; if we're ever back in Arusha this is where we'll be aiming for.

Room Tip: River House is lovely and luxurious, but the Cottages are also fantastic and a bit cheaper!
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Wandering_Saffa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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411 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (75)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Vancouver, Canada
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 30 December 2013 via mobile

We only spent one night but loved the Inn. Very restful and peaceful, lovely surroundings and accomodations and delicious food. The staff was so friendly and really helpful. Loved the Inn and wished we could have stayed longer!

Stayed October 2013, travelled with friends
Helpful?
Thank Tracy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg
Level Contributor
45 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 9 December 2013

You'll need to survive the Tanzanian roads to get there from the airport (although the route in isn't as manic as the other way towards Arusha), but once you do get there, Rivertrees is a lovely spot to unwind and do very little. Rooms are large, four poster beds have complete mosquito nets, and the gardens are lush and verdant. The restaurant does good pizza, and Tanzanian beer goes down very smoothly; wine list is very modest, though. Staff are friendly, but give yourself time to check out, as it's a laboured process, and make sure the receipts match what you ordered at the restaurant. With Arusha National Park and Kilimanjaro nearby, it's an ideal place to base yourself at for either attraction.

Room Tip: The original house is great for two couples sharing - large rooms, lounge, and upstairs reading area...
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  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DanNicholl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Annecy, France
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 December 2013

We were a group of us staying a week in Rivertrees Country Inn last August.
The gardens were just amazing! It was a great place for the kids to play and look at the monkeys and perfect quiet place for the adults to rest and go on day trips from.
The rooms have just been renovated and refurnished with nice furniture and materials and the beds were really comfortable.
During the whole week we were not disappointed once about the food! Everything was cooked from fresh ingredients, the breakfasts buffet was offering a large variety of dishes and the home made pizzas were just amazing.
As there were always some of us staying at the hotel each day, we were quite demanding to the staff who was always very kind and helpful to please us.
The only thing I’d say, but as far as we could see it was the same problem everywhere around, the staff was sometimes not as fast as we would expect.

  • Stayed August 2013, travelled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ln F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Williamsburg VA
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed 23 November 2013

We spent 3 nights at Rivertrees following our long journey from the USA, with the idea of relaxing and acclimatizing to the time change. The welcome was brief and not very informative, but check in process was fine, and we were shown to our room. We enjoyed a “down day” – exploring the hotel grounds, during which time we happened to bump into the manager who told us there would be an artisan market and then a birthday celebration for the owner the next day – and we were invited to the party buffet in the evening instead of the regular dinner (which we had pre-paid). The next morning we had arranged to visit Arusha National Park, and come back to the hotel to relax for the afternoon. We were surprised at what we found when we got back to the hotel – a local artisans market is one thing, but bouncy castles and loud music was not what we had expected at our quiet retreat. No siesta for us. As the previous reviewer stated, things got worse during the evening when the owner’s birthday party got underway. There was confusion as to meal arrangements. The owner had invited us to enjoy the party buffet, but we were served a set dinner – the buffet was actually not available until almost 10:00. Nobody seemed to know what was happening, including the manageress, who seemed surprised that we were eating our dinner. Returning to our room, no turn down service was provided, and the disco music was loud and continuous, even with closed windows and earplugs. This went on until 1:00am, when I got dressed and went to complain. The bar staff were responsive and after a few minutes the music stopped. I got the impression it would have continued for some while. While I understand that this was a special occasion, it did demonstrate to me a total disregard for the guests, out of touch management, and poor service. This is particularly ironic since the hotel website promotes its peace and tranquility, stating: “The inn offers tranquility enhanced with contemporary conveniences, ideal for rejuvenation following stressful overseas travel”. It seems strange to me that only after the event would they realize that blasting disco music at 1:00am might disturb the peace and tranquility of the guests! We checked out the next day after about 4 hours sleep, carrying our own bags to reception since the requested assistance didn’t arrive. To add insult to injury, we were charged for the two glasses of wine that we each had at the birthday party that we were invited to!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Janet C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston
Level Contributor
91 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
4 of 5 bubbles Reviewed 14 November 2013

We arrived at this inn late one evening after 20 hour flight from US. The check inn process took way too long but once we got to our room, we found it clean and comfortable. The bed has netting so insects were not a problem and the bathroom and shower were certainly adequate for a relaxing night and morning before heading out on safari. The inn is in a beautiful setting and the rooms and bathroom are kind of cool in a rustic way. There is just not much to do and the service is not superior so this is not a place I would stay for very long but it was a very good place to crash for one night.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank world_citizen61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
suffolk
Level Contributor
53 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed 11 November 2013

Our room was so dark you could rarely see where everything was. We were never properly shown the facilities, such as they were. On the first day we had a power cut, just our lodge, and no hot water at all.

The food was very poor although the staff did try and be helpful.

By far the worst was the Saturday when they had some sort of market where the locals turned up to buy home made produce from the food stalls and use the guests swimming pool. This along with the bouncy castle and the blaring music was bad enough, but in the evening the owner celebrated her birthday by inviting 60 or so guests, and giving up any effort at looking after the paying guests. Dinner was leftovers from the lunchtime market and the disco went on at top volume until 1.00am. Our room hadn't been turned down and we had no fresh towels. The next morning the management had disappeared leaving one poor soul to fend off the criticism.

We were glad to leave.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank markettraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RivertreesGM, General Manager at Rivertrees Country Inn, responded to this review, 17 November 2013
Dear Markettraveller

Thank you for your candid commentary. We are continually striving to improve on standards and services at Rivertrees Country Inn as our aim is to always exceed our guest’s expectations and ensure a memorable stay in Tanzania. Obviously we fell well short of the mark on this occasion and for this we must truly apologise. We now realize that hosting the “River Fair” and Birthday Party was perhaps ill advised given that we had guests in-house. Prior to the events, we honestly did not anticipate that our guests would be inconvenienced and we now realise that hosting events of this nature are not compatible with the lodge at a time when there are guests in house. We will certainly ensure that there is not a re-occurrence of the same in the future.

Once again, I would like to say that we appreciate your feedback and trust that you will be able to visit us and Tanzania again at some stage in the future to truly experience the tranquil and relaxing environment that Rivertrees normally affords.

Yours sincerely
Michelle Audie-Cowan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rivertrees Country Inn

Property: Rivertrees Country Inn
Address: Near USA-River Village, Arusha, Tanzania
Phone Number:
Region: Tanzania > Arusha Region > Arusha
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Arusha
#4 Business Hotel in Arusha
Price Range (Based on Average Rates): ££
Number of rooms: 24
Official Description (provided by the hotel):
Once an old coffee estate, Rivertrees is now a charming country inn nestled in abundant foliage with the Usa River flowing by. Set in the foothills of Mt Meru, conveniently close to Kilimanjaro International Airport and a short drive to Arusha, its location proffers a wealth of natural wonders to explore. Comprising the original Farm House, an elegant River House, luxurious River Cottages and several beautifully appointed Garden Rooms, it also serves delicious garden-fresh cuisine in its stunningly set restaurant. The swimming pool and spa are tailored for relaxation, and friendly personalised service ensures a memorable stay, whether for a one-night stopover or much longer. ... more   less 
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Also Known As:
Rivertrees Country Hotel Arusha
Arusha Country Inn

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