First, this hotel engages in a bit of false advertising on their websites, with photos of ... who knows WHAT hotel intermingled with real photos of the Lush Garden Hotel property. Still, the hotel building is pleasant, the grounds are well-kept, the common areas are clean and pleasant and the rooms are very fashionably decorated. Most of the other patrons were business people, well-dressed, polite, quiet and professional.
The property resides off a terrible, semi-paved road that is difficult for taxi sedans to negotiate. But worst of all is the problem with hot water in the rooms. Each room is serviced by a tiny little water heater that yields, on average, 5 minutes of hot water for bathing. This is not nearly enough time for two people to take anything more relaxing than an "army shower." After a week on Kilimanjaro, all I wanted was a nice, hot, relaxing shower - to get good and clean, wash my hair, etc. My plan worked for 5 minutes before the water turned ice-cold, leaving me in a pretty surly mood.
All three rooms in our party experienced this identical problem over the course of two different stays in this hotel. The hotel staff either a) pretends that they are "fixing" the issue by hitting a few buttons / twisting a few knobs on water heater, telling you "all fixed!" or b) treats the guest with contempt for daring to trouble them with this request.
Clearly, this hot water problem is a "known issue" that the hotel management chooses not to address. It's a shame that an otherwise pleasant hotel experience is ruined by a cold shower! Until this issue is resolved, I strongly recommend staying elsewhere.
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