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Lush Garden Hotel
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Reviews (35)
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Reviewed 10 November 2011

3 stars may be generous for this place, however the rooms were lovely and clean. Unfortunately there were too many other negatives. The on-demand hot water heater took at least half an hour to heat, then only provided enough hot water for one shower. After coming from 8 days on Kili without a shower, not enough! One of the rooms we were assigned did not have air conditioning so they put a fan in the room but did not offer another room. In my room the bathroom window was left open to flying insects and there was no way to close it, so we closed the door to the bathroom to keep the bugs out and the a/c in.

The restaurant here is really a negative. The breakfast buffet was ever present, but if you want eggs, there is nobody to offer to cook them for you. They will do it if you can find someone and ask. One night we decided to have dinner at the restaurant rather than go out, to save time. 3 hours later we were finally back in our rooms.

Service was lacking. When asked what we needed to know about the room, they turn the television on loudly. There is no instruction to turn on the switch for the hot water heater or air conditioning. The people at the front desk prefer to continue their phone conversations (on cell phones) rather than address the person standing in front of them.

When unloading your luggage, they make sure that someone takes it out of the vehicle, standing around for a handout, then someone else takes it up to your room and also waits for a tip. This seems to be common practice in this area and some other less developed countries I've visited, and not just this property.

On the (kind of) plus side, we needed our laundry washed quickly as we were leaving for a safari the next morning. This was accomplished (for a significant fee), but our clothes were still damp as they were hung outside overnight to dry.

Room Tip: Ask for a room with working air conditioning and hot water
  • Stayed: October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank RockyMountainDiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2011

First, this hotel engages in a bit of false advertising on their websites, with photos of ... who knows WHAT hotel intermingled with real photos of the Lush Garden Hotel property. Still, the hotel building is pleasant, the grounds are well-kept, the common areas are clean and pleasant and the rooms are very fashionably decorated. Most of the other patrons were business people, well-dressed, polite, quiet and professional.

The property resides off a terrible, semi-paved road that is difficult for taxi sedans to negotiate. But worst of all is the problem with hot water in the rooms. Each room is serviced by a tiny little water heater that yields, on average, 5 minutes of hot water for bathing. This is not nearly enough time for two people to take anything more relaxing than an "army shower." After a week on Kilimanjaro, all I wanted was a nice, hot, relaxing shower - to get good and clean, wash my hair, etc. My plan worked for 5 minutes before the water turned ice-cold, leaving me in a pretty surly mood.

All three rooms in our party experienced this identical problem over the course of two different stays in this hotel. The hotel staff either a) pretends that they are "fixing" the issue by hitting a few buttons / twisting a few knobs on water heater, telling you "all fixed!" or b) treats the guest with contempt for daring to trouble them with this request.

Clearly, this hot water problem is a "known issue" that the hotel management chooses not to address. It's a shame that an otherwise pleasant hotel experience is ruined by a cold shower! Until this issue is resolved, I strongly recommend staying elsewhere.

  • Stayed: October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank COLadyRoadWarrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 May 2015
Google Translation

  • Stayed: April 2015, travelled on business
    • Location
    • Sleep Quality
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2015
Google Translation

  • Stayed: February 2015, travelled as a couple
    • Value
    • Sleep Quality
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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