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“Good Hotel definitely worth recommending it”
Review of Mount Meru Hotel

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Mount Meru Hotel
Ranked #5 of 45 Hotels in Arusha
Certificate of Excellence
Reviewed 13 May 2014

This is really a big hotel designed to hold large conferences and meetings. It is in general comfortable and clean, however I had a little issue at my arrival. First I was given a room that was already occupied, I entered the room (the key worked well) and noticed that the room was already occupied, luckily the person was not in there at that time, so had to go to the front desk and they gave me another room. The problem is that it seemed that this room was not completely cleaned and after starting to unpack I noticed the bathroom was not cleaned. It took a couple phone calls until somebody finally came with all the tools and sanitizing products to clean it. Until then it was a bit disappointing, but I stayed more than a week and the impression changed.
It is very comfortable place, with different options for dining. The food is OK, not great. The pizza place needs to be more consistent, one day the pizza is Ok, the other is not. However, the cooks and waiters were great. A couple days they allowed me to go into the pizza kitchen and explain the cook how we wanted our pizzas. On a different day, one botttle of wine was not good, and the conference coordinator Ms. Gaudencia Magessa, was so kind to not only to give us a bttle of wine as courtesy but also have a discount for the next day (by the way Ms. Gaudencia was great in all the conference and banquet details).
There is also a espresso bar, with a really good espresso machine, but what is more important, people who really knew how to make any type of coffee based drinks (cappuccinos, macciatos, etc)..really impressed.
The hotel has a wonderful view of Mount Meru...if you arrive at night and if your room is on the side of Mount, you may wake up to a wonderful view.
The staff is generally kind and helpful, although it seems they have a lot of people in training which sometimes are left alone working without supervision and that causes some issues (in particular in the restaurants with orders, bills, etc). One thing that we noted is missing in this hotel is an ATM...would help one int he hotel.
Overall had a pleasant stay and would not think twice before staying there if I'm back in Arusha.

Room Tip: Request a room with a view of Mount Meru -the view right next to the hotel from these rooms is not t...
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  • Stayed: February 2014, travelled on business
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2  Thank rovaMT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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377 - 383 of 645 reviews

Reviewed 10 May 2014

I went down with friends for the Easter break and was duly impressed ! We were checked in pretty quickly by very friendly and efficient front office staff.

We got two twin room which were a bit small for two but very well done. Room had a safe, tea / coffee tray and TV with cable ( which had a personalized welcome message on the screen when i walked in :-) Wifi worked very well almost everywhere in the hotel.

The garden was a charm - when it was not pouring and they have a decent pool served by the Tanganyika bar :-) They have very good food and the breakfast buffet was extensive.

Two things i would like to point out:

1. The gym is not manned and sometimes you would find kids running around. They also do not have a tread mill. Maybe they can replace one of the bikes ( they have plenty of those ) with a tread mill.

2.The glass pane separating the room and the bathroom is see through. While this is okay for single occupancy, it will not fly when two people are staying in the room, zero privacy. I did not understand that bit. Maybe find a swanky way to cover it up ?

Enjoyed the stay overall and would certainly recommend it !

Room Tip: Get those overlooking the garden as opposed to the main road
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  • Stayed: April 2014, travelled with friends
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Thank Thetravel_buff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 May 2014

I stayed here for a week while 500 to 600 members of the International Association of Women Judges were in Arusha, about 200 of whom stayed at Mount Meru. From check-in, to restaurant services, to guest services, I got the impression that the hotel staff was over-taxed. Still, they were able to meet all of my needs in a very friendly, cooperative manner. The charges for services in the Business Center are, in my opinion, excessive - about US $2.00 per page for faxes and about US $1.00 per page for scanning and emailing. That annoyance was countered by the best deep tissue massage I have ever experienced anywhere in the world. I would stay at Mount Meru again.

  • Stayed: May 2014, travelled on business
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Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 May 2014

I was blown away by the speed of check in and check out. They were super efficient. I got to my room and needed help with the A/C and a baby crib. The A/C was fixed within minutes and the baby crib brought within 15 minutes. Then the front desk called back to make sure i had both issues sorted. Room service is quick. Breakfast can be brought to your room for about $3!

Room Tip: Rooms have great views of the gold course or alternatively, Mount Meru. You can't go wrong.
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  • Stayed: April 2014, travelled with family
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Thank LauraBorner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2014

I stayed one night at this hotel on business. The room was bit small; the overall size was reasonable for one person, but can be very small for more than one. The bathroom, the room facilities are all good. As some others have noted, the glass pane between the room and the bathroom makes it difficult to get privacy if more than 1 is staying. The breakfast had a decent spread, the food was fine. The surrounding land around the hotel is pleasant. All in all, an option to consider. Slightly overpriced, I felt, but most such hotels in a touristy area are!

  • Stayed: April 2014, travelled on business
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Thank cajithk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2014

I travel half way around the world spanning 5 continents every year. As a Tanzanian, I travel extensively within Tanzania as well. This past week, I rather unexpectadly travelled to Arusha on business. Apart from the many reasons that one would wish to visit the City of Arusha with an excellent view of the iconic Mount Kilimanjaro and the splendour of Mount Meru, one reason to visit Arusha must be staying at the newly refurbished Mt. Meru Hotel. A new addition to the management is Ms.Aisha Sweya, the Guest Relations Officer. Ms. Aisha Sweya made our stay at the hotel splendid and enjoyable. From the minute we arrived to the minute we departed a day later, she had a full smile and always wondered how she could help make our stay more enjoyable. Ms.Sweya insisted on feedback from guests and constantly believed that the hotel could always do better and that she too could always be of better service. Risk being spolit with attention on your next visit to Mount Meru Hotel. I congratulate the management of the Mt. Meru Hotel for this great addition to management. This feeling was also aired by other guests from Europe and fromThe Middle East that we met on 4th April, 2014.

Room Tip: You want a room on Floor 5 or above for an excellent picturesque view of the Golf Course and the Sou...
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  • Stayed: April 2014, travelled on business
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2  Thank Joseph K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2014

As a safari guide the Mount Meru Hotel is in a great location to start and finish a safari, the prices are very competitive . I love the bar by the pool , the rooms, the staff is great there are not asking for a tip every time they touch your luggage , nice grounds to walk off some of the jet lag .In all the years going there I have not had one client get sick, touch wood .

  • Stayed: April 2013, travelled with friends
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1  Thank garbuttphoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mount Meru Hotel

Address: Nairobi - Moshi Road Sekei Area | Sekei Area, Arusha 2673, Tanzania
Region: Tanzania > Arusha Region > Arusha
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 45 Hotels in Arusha
Price Range: £99 - £128 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mount Meru Hotel 5*
Number of rooms: 178
Official Description (provided by the hotel):
Discover the place where heaven meets earth, where the rhythm of nature pounds to the beat of an African drum, and where life is all about a revival of the senses. Mount Meru Hotel is situated in the tranquil green area of Sekei, Arusha. The ideal location gives you panoramic views of Mount Meru on the one side and the Gymkhana golf course on the other. Whether travelling for business or pleasure, you are invited to take delight in the breath-taking setting, lend your ears to the beautiful sounds of nature meeting civilisation, and touch the heart of Tanzanian highlife and luxury. The city centre and main business area are located nearby and Kilimanjaro international airport is just 50km from the hotel. Services: The Hotel offers a wide variety of business and leisure facilities with wireless internet connection throughout the Hotel. The rooms are an experience of understated African opulence, open space and natural light. The Hotel boasts 4 premier restaurants to tantalize even the most discerning guest’s taste buds. The main restaurant, Meru, offers guests buffet style meals. Fine dining at Duluti is based on a la carte international cuisine combined with local spices, an eclectic blend of tastes and fragrances! Named after Africa’s great lake, Tanganyika Pizza bar is created for you to enjoy a light lunch as you lounge around the pool. The ultimate indulgence at Arabica Coffee Shop is surely their cappuccino. They serve light lunches and a selection of delectable confectionery. You can end your day at the Mawenzi Cigar Bar whilst sampling some of Scotland’s and Cuba’s finest exports. Conference and Banqueting: A wide variety of conveniently sized, air-conditioned business facilities are available. The modern and equipped banquets rooms are perfect venues for meetings, seminars, cocktail parties, dinners and other functions. All conference rooms are fitted with their own sound systems, telephone and wireless connection. Secretarial services, photocopying and fax services are available, as well as spacious areas for breakaway groups. We can also arrange decoration music, lighting and entertainment. Special indoor and outdoor venues are available for high level meetings, cocktail parties and dinners. Mount Meru Hotel won the "Best Luxury Hotel 2011" and Tanzania Info Guide magazine presented this award at the Karibu Travel and Tourism Fair 2011. ... more   less 
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