This is really a big hotel designed to hold large conferences and meetings. It is in general comfortable and clean, however I had a little issue at my arrival. First I was given a room that was already occupied, I entered the room (the key worked well) and noticed that the room was already occupied, luckily the person was not in there at that time, so had to go to the front desk and they gave me another room. The problem is that it seemed that this room was not completely cleaned and after starting to unpack I noticed the bathroom was not cleaned. It took a couple phone calls until somebody finally came with all the tools and sanitizing products to clean it. Until then it was a bit disappointing, but I stayed more than a week and the impression changed.
It is very comfortable place, with different options for dining. The food is OK, not great. The pizza place needs to be more consistent, one day the pizza is Ok, the other is not. However, the cooks and waiters were great. A couple days they allowed me to go into the pizza kitchen and explain the cook how we wanted our pizzas. On a different day, one botttle of wine was not good, and the conference coordinator Ms. Gaudencia Magessa, was so kind to not only to give us a bttle of wine as courtesy but also have a discount for the next day (by the way Ms. Gaudencia was great in all the conference and banquet details).
There is also a espresso bar, with a really good espresso machine, but what is more important, people who really knew how to make any type of coffee based drinks (cappuccinos, macciatos, etc)..really impressed.
The hotel has a wonderful view of Mount Meru...if you arrive at night and if your room is on the side of Mount, you may wake up to a wonderful view.
The staff is generally kind and helpful, although it seems they have a lot of people in training which sometimes are left alone working without supervision and that causes some issues (in particular in the restaurants with orders, bills, etc). One thing that we noted is missing in this hotel is an ATM...would help one int he hotel.
Overall had a pleasant stay and would not think twice before staying there if I'm back in Arusha.
- Official Description (provided by the hotel):
- Discover the place where heaven meets earth, where the rhythm of nature pounds to the beat of an African drum, and where life is all about a revival of the senses. Mount Meru Hotel is situated in the tranquil green area of Sekei, Arusha. The ideal location gives you panoramic views of Mount Meru on the one side and the Gymkhana golf course on the other. Whether travelling for business or pleasure, you are invited to take delight in the breath-taking setting, lend your ears to the beautiful sounds of nature meeting civilisation, and touch the heart of Tanzanian highlife and luxury. The city centre and main business area are located nearby and Kilimanjaro international airport is just 50km from the hotel. Services: The Hotel offers a wide variety of business and leisure facilities with wireless internet connection throughout the Hotel. The rooms are an experience of understated African opulence, open space and natural light. The Hotel boasts 4 premier restaurants to tantalize even the most discerning guest’s taste buds. The main restaurant, Meru, offers guests buffet style meals. Fine dining at Duluti is based on a la carte international cuisine combined with local spices, an eclectic blend of tastes and fragrances! Named after Africa’s great lake, Tanganyika Pizza bar is created for you to enjoy a light lunch as you lounge around the pool. The ultimate indulgence at Arabica Coffee Shop is surely their cappuccino. They serve light lunches and a selection of delectable confectionery. You can end your day at the Mawenzi Cigar Bar whilst sampling some of Scotland’s and Cuba’s finest exports. Conference and Banqueting: A wide variety of conveniently sized, air-conditioned business facilities are available. The modern and equipped banquets rooms are perfect venues for meetings, seminars, cocktail parties, dinners and other functions. All conference rooms are fitted with their own sound systems, telephone and wireless connection. Secretarial services, photocopying and fax services are available, as well as spacious areas for breakaway groups. We can also arrange decoration music, lighting and entertainment. Special indoor and outdoor venues are available for high level meetings, cocktail parties and dinners. Mount Meru Hotel won the "Best Luxury Hotel 2011" and Tanzania Info Guide magazine presented this award at the Karibu Travel and Tourism Fair 2011. ... more less
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