We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Recent One Night on way to Safari”
Review of The Arusha Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
The Arusha Hotel
Ranked #10 of 41 Hotels in Arusha
Centerville
Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Recent One Night on way to Safari”
Reviewed 7 March 2014

Our first stop in Africa was the Arusha Hotel! It was a lovely stay in a clean and comfortable room. The staff was friendly and so helpful! The grounds are lovely for a quick walk around before heading out on safari.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArushaArusha, Director of Sales at The Arusha Hotel, responded to this review, 13 March 2014
Dear Lisa,
Thank you for sharing your comments with TA Community.
We are glad you enjoyed your stay at The Arusha Hotel and our staff.
Looking forward to hosting you again sometimes soon !
Best,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

380 reviews from our community

Traveller rating
    99
    145
    99
    31
    6
See reviews for
67
108
33
97
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (88)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Cape Town
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 March 2014

Service is very impersonal and abrupt by lower level staff. Management though are very professional. My shower was flooding the entire bathroom. The wifi needs to be worked on as they are several different hotspots so you continuously need to reconnect. The best thing is the 24hour resturant and bar, now that's what you want after a long day of business away from home, to be able to get to your hotel and know that you can still order a beer and something to eat regardless of the time.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shaun R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArushaArusha, Director of Sales at The Arusha Hotel, responded to this review, 11 March 2014
Dear Shaun R,
Thank you for sharing your impressions about the Arusha Hotel on our TA Page.
Sorry about the W-Fi, we do have the best connection in town but have faced few problems lately ... it is all sorted out now !
Let us know next time you are in Arusha for Business (marketing@thearushahotel.com).
We are also launching a new menu from tomorrow I am sure you will enjoy it even more !
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nairobi, Kenya
Level Contributor
53 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 4 March 2014

We were staying at Arusha hotel for some business. The rooms are very comfortable. Some rooms if you have trouble with the A/C, ask the reception for assistance. However, the wifi was always failing in the rooms. We connect and it disconnects again - I guess it was because of several hotspots that were created.
The food variety is good. The chef was friendly and I asked for a traditional north Indian spicy dish which he made to the mark. The food is in good portions and was fresh. Breakfast was amazing.
I enjoyed the cold beers by the pool side - great way to unwind the day.
Their lifts are scary! Jerk movements when they start moving/stop moving.
Suggestion to refurbish their lifts.
The bar is classic styled and is a good place to sit and chill out.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aryan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArushaArusha, Director of Sales at The Arusha Hotel, responded to this review, 11 March 2014
Dear Ayran M,
Thank you for your comment.
We indeed had some issues with Wi-Fi and apologize about any inconvenience caused. This problem is now sorted I am sure you finally had your internet in the room quite rapidly.
Thank you again.
Looking forward to having you staying with us sometimes soon !
Best,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surfers Paradise, Australia
Level Contributor
77 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 25 February 2014

3 nights here on business and an excellent oasis with good food and wines to return to. Cold, cold beers - baridi sana is what to ensure in Swahili. Curry menu and other dinners I can't remember were all good and breakfast to a high quality level. Rooms a bit dark but aircon and TV, once I replaced the battery in the remote, worked fine.

Good sized bathroom but why is it that bathroom designers never seem to stay in the rooms they design. Bath quite high to access the shower for an older person, no bath mat and slippery, towel rail banged into neck while showering. Still I've had worse when the toilet has been designed by a person with no right arm. Or left depending on your layout.

Quiet hotel, spread out with nice gardens and not far from most of what passes for a CBD in Arusha.

Room Tip: I was away from the roads in a separate building and very quiet.
See more room tips
  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Buccaneer-001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArushaArusha, Director of Sales at The Arusha Hotel, responded to this review, 11 March 2014
Dear Buccaneer 001,
Thank you so much for sharing your comments on TA Community.
So glad you enjoyed our Hotel and its facilities !
Sorry about the little inconvenience ... I like your comments about the bathrooms though ... this is exactly why we are doing some changes to have sliding doors instead of the regular ones (that is the reason why some of them lack of space).
Thank you ! Please do not hesitate to contact me directly next time you want to stay with us (marketing@thearushahotel.com)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
93 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 19 February 2014

The hotel is a beautiful property, in a lush garden, but then you go into your room (I may have been unlucky in block 4) and you just feel like opening up windows and giving the place a good make over. The shower however was one of the best I have had in East Africa. The pool and gym are fine as well as the bar downstairs where you can have snack type meals, but the main restaurant and the reception service are just frustrating.

Room Tip: I had a room in block 4, in the middle of the garden, it was nice because you could open the window...
See more room tips
  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mafalda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Targoviste, Romania
Level Contributor
45 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 14 February 2014

I only stayed here for one night. I cannot say I made a certain opinion about it, or that I've seen all that this hotel had to offer. The room was clean ( although a little dark), spacious, a big bed, tv and minibar. The hotel offers free wifi in the lounge area. The food seemed ok, we only had breakfast since the previous night we arrived very late. Staff friendly. Hotel grounds well kept.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aerandria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArushaArusha, Director of Sales at The Arusha Hotel, responded to this review, 17 February 2014
Dear Aerandria,
Thank you for sharing your experience with us on our TA Page.
We are glad you enjoyed your stay, we sure do have other things to offer... a large variety of rooms, a pool, a gym, wonderful gardens ... I am just surprised you had WiFi in the lounge only cause is available complimentary in the whole hotel each and every floor.
Looking forward to hosting you again sometimes soon !
Iman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 February 2014

1) The AC in our room was blowing steady 80F (as shown by the indicator on the AC). It was not reacting at all to the remote control. We could not even turn it off, so we had to sleep (or try to sleep) in a hot room with loud and useless AC on.
2) The food in the hotel restaurant was the worst we had on the whole trip. Even in a camp, in a tent kitchen, the cooks were doing much better job. Onion soup had nothing to do with what onion soup should be. Just boiled onions in a brown broth. Speaking of broth - both onion soup and oxtail soup tasted and looked exactly the same - whatever canned broth the cook used was the same broth - dark brown oversalted yuck.
The main dishes - chewy meat, undercooked veggies.
3) We were leaving the hotel early in the morning and requested a breakfast to go. Several times I asked for it - before arrival via email (and the manager conformed), and upon arrival in person, at the front desk - the manager wrote down the request again. Promised us the boxed breakfast would be waiting for us at the front desk. Guess what - the morning manager had no idea about the request and no breakfast for us.

Room Tip: Do not book at this hotel.
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Valerie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArushaArusha, Director of Sales at The Arusha Hotel, responded to this review, 17 February 2014
Dear Valerie,
Thank you for your comment and for sharing your experience.
We are sorry we fell short on meeting the mark with you. Please do not hesitate to send me an email to marketing@thearushahotel,com, I would be grateful if you could give me more details. I would love for example to know if you have mentioned this AC to the receptionists ? We do check every single room before arrival so this is absolutely unacceptable. Looking forward to reading you.
Sorry again and have a lovely day.
I hope we will have the chance to host you again sometimes soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Arusha hotels
0.8 mi away
Mount Meru Hotel
Mount Meru Hotel
#4 of 41 in Arusha
550 reviews
0.5 mi away
The African Tulip
The African Tulip
#1 of 41 in Arusha
912 reviews
0.3 mi away
Kibo Palace Hotel
Kibo Palace Hotel
#6 of 41 in Arusha
251 reviews
Show Prices
Show Prices
Show Prices
0.7 mi away
Venus Premier Hotel
Venus Premier Hotel
#5 of 41 in Arusha
60 reviews
3.7 mi away
Planet Lodge
Planet Lodge
#3 of 41 in Arusha
417 reviews
11.7 mi away
Rivertrees Country Inn
Rivertrees Country Inn
#2 of 41 in Arusha
420 reviews
Show Prices
Show Prices
Show Prices

Been to The Arusha Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Arusha Hotel

Property: The Arusha Hotel
Address: Clocktower Roundabout | Corner of Uhuru Road, Arusha 00, Tanzania
Region: Tanzania > Arusha Region > Arusha
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#4 Luxury Hotel in Arusha
#6 Business Hotel in Arusha
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Arusha Hotel 4*
Number of rooms: 86
Official Description (provided by the hotel):
An iconic hotel in the heart of Arusha boasting 86 elegant and sophisticated rooms. Facilities include restaurant, bar, lounge, gardens, gym, swimming pool, wireless internet throughout hotel, 24 hour room service, conferencing and business centre. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Ebookers, TripOnline SA, Priceline, Booking.com, Traveltool, S.L.U., Evoline ltd, HotelQuickly and Cancelon so you can book your The Arusha Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Hotel Arusha

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing