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Four Points by Sheraton Arusha, The Arusha Hotel
Ranked #10 of 45 Hotels in Arusha
Reviewed 9 March 2014

The grounds are lovely, but, I agree that the rooms could use a good make over. Also be careful in the bathtubs they are very high and you could easily slip and fall coming in and out of it. The wait staff in the dining room for breakfast took some time to deliver coffe/tea and had a habit of looking around to see what was happening in the rest of the room instead of what was happening right in front of them.

  • Stayed: February 2014, travelled with friends
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Thank pat g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 7 March 2014

Our first stop in Africa was the Arusha Hotel! It was a lovely stay in a clean and comfortable room. The staff was friendly and so helpful! The grounds are lovely for a quick walk around before heading out on safari.

  • Stayed: February 2014, travelled with friends
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Thank Lisa N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArushaArusha, Director of Sales at Four Points by Sheraton Arusha, The Arusha Hotel, responded to this reviewResponded 13 March 2014

Dear Lisa,
Thank you for sharing your comments with TA Community.
We are glad you enjoyed your stay at The Arusha Hotel and our staff.
Looking forward to hosting you again sometimes soon !
Best,

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Reviewed 7 March 2014

Service is very impersonal and abrupt by lower level staff. Management though are very professional. My shower was flooding the entire bathroom. The wifi needs to be worked on as they are several different hotspots so you continuously need to reconnect. The best thing is the 24hour resturant and bar, now that's what you want after a long day of business away from home, to be able to get to your hotel and know that you can still order a beer and something to eat regardless of the time.

  • Stayed: June 2013, travelled on business
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Thank Shaun R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArushaArusha, Director of Sales at Four Points by Sheraton Arusha, The Arusha Hotel, responded to this reviewResponded 11 March 2014

Dear Shaun R,
Thank you for sharing your impressions about the Arusha Hotel on our TA Page.
Sorry about the W-Fi, we do have the best connection in town but have faced few problems lately ... it is all sorted out now !
Let us know next time you are in Arusha for Business (marketing@thearushahotel.com).
We are also launching a new menu from tomorrow I am sure you will enjoy it even more !

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Reviewed 4 March 2014

We were staying at Arusha hotel for some business. The rooms are very comfortable. Some rooms if you have trouble with the A/C, ask the reception for assistance. However, the wifi was always failing in the rooms. We connect and it disconnects again - I guess it was because of several hotspots that were created.
The food variety is good. The chef was friendly and I asked for a traditional north Indian spicy dish which he made to the mark. The food is in good portions and was fresh. Breakfast was amazing.
I enjoyed the cold beers by the pool side - great way to unwind the day.
Their lifts are scary! Jerk movements when they start moving/stop moving.
Suggestion to refurbish their lifts.
The bar is classic styled and is a good place to sit and chill out.

  • Stayed: February 2014, travelled on business
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Thank Aryan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArushaArusha, Director of Sales at Four Points by Sheraton Arusha, The Arusha Hotel, responded to this reviewResponded 11 March 2014

Dear Ayran M,
Thank you for your comment.
We indeed had some issues with Wi-Fi and apologize about any inconvenience caused. This problem is now sorted I am sure you finally had your internet in the room quite rapidly.
Thank you again.
Looking forward to having you staying with us sometimes soon !
Best,

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Reviewed 25 February 2014

3 nights here on business and an excellent oasis with good food and wines to return to. Cold, cold beers - baridi sana is what to ensure in Swahili. Curry menu and other dinners I can't remember were all good and breakfast to a high quality level. Rooms a bit dark but aircon and TV, once I replaced the battery in the remote, worked fine.

Good sized bathroom but why is it that bathroom designers never seem to stay in the rooms they design. Bath quite high to access the shower for an older person, no bath mat and slippery, towel rail banged into neck while showering. Still I've had worse when the toilet has been designed by a person with no right arm. Or left depending on your layout.

Quiet hotel, spread out with nice gardens and not far from most of what passes for a CBD in Arusha.

Room Tip: I was away from the roads in a separate building and very quiet.
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  • Stayed: February 2014, travelled on business
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2  Thank Buccaneer-001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArushaArusha, Director of Sales at Four Points by Sheraton Arusha, The Arusha Hotel, responded to this reviewResponded 11 March 2014

Dear Buccaneer 001,
Thank you so much for sharing your comments on TA Community.
So glad you enjoyed our Hotel and its facilities !
Sorry about the little inconvenience ... I like your comments about the bathrooms though ... this is exactly why we are doing some changes to have sliding doors instead of the regular ones (that is the reason why some of them lack of space).
Thank you ! Please do not hesitate to contact me directly next time you want to stay with us (marketing@thearushahotel.com)

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Reviewed 19 February 2014

The hotel is a beautiful property, in a lush garden, but then you go into your room (I may have been unlucky in block 4) and you just feel like opening up windows and giving the place a good make over. The shower however was one of the best I have had in East Africa. The pool and gym are fine as well as the bar downstairs where you can have snack type meals, but the main restaurant and the reception service are just frustrating.

Room Tip: I had a room in block 4, in the middle of the garden, it was nice because you could open the window...
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  • Stayed: February 2014, travelled on business
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Thank Mafalda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2014

I only stayed here for one night. I cannot say I made a certain opinion about it, or that I've seen all that this hotel had to offer. The room was clean ( although a little dark), spacious, a big bed, tv and minibar. The hotel offers free wifi in the lounge area. The food seemed ok, we only had breakfast since the previous night we arrived very late. Staff friendly. Hotel grounds well kept.

  • Stayed: January 2014, travelled as a couple
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Thank Aerandria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArushaArusha, Director of Sales at Four Points by Sheraton Arusha, The Arusha Hotel, responded to this reviewResponded 17 February 2014

Dear Aerandria,
Thank you for sharing your experience with us on our TA Page.
We are glad you enjoyed your stay, we sure do have other things to offer... a large variety of rooms, a pool, a gym, wonderful gardens ... I am just surprised you had WiFi in the lounge only cause is available complimentary in the whole hotel each and every floor.
Looking forward to hosting you again sometimes soon !
Iman

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Additional Information about Four Points by Sheraton Arusha, The Arusha Hotel

Address: Fire Road, Clocktower Roundabout | Corner of Uhuru Road, Arusha 00, Tanzania
Region: Tanzania > Arusha Region > Arusha
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#5 Luxury Hotel in Arusha
#6 Business Hotel in Arusha
Price Range: £129 - £157 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Four Points by Sheraton Arusha, The Arusha Hotel 4*
Number of rooms: 86
Official Description (provided by the hotel):
An iconic hotel in the heart of Arusha boasting 86 elegant and sophisticated rooms. Facilities include restaurant, bar, lounge, gardens, gym, swimming pool, wireless internet throughout hotel, 24 hour room service, conference and banqueting venues. ... more   less 
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Also Known As:
The Hotel Arusha

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