I stayed at the Impala this past week for one night. It was chosen by the safari company I took a trip with. The room assigned was the ugliest room I have ever been in with what appeared to be home-made, dilapidated, badly painted, poorly functioning, non-matching furniture. The bathroom toilet kept flushing & parts around the tub were falling off. There was no table to place my suitcase on & almost no room on a rickety desk to place my laptop to connect to wifi. The sheet on top of the mattress appeared to have had prior use. When I saw a bug of sorts flying around I checked for bedbugs & sure enough the mattress had a good colony of them. I asked for another room & finally accepted the 3rd choice out of desperation. It also had bedbugs but a smaller colony. In the morning there was no hot shower. Wifi in the room was unpredictable & I eventually gave up, although the Internet Cafe downstairs has good service. The reception desk clerk was an unsmiling unhelpful woman who wanted to charge me $3.00 U.S. to call the Safari Co. who was one hour late picking me up. It turned out the Co. had already called but the message was never passed on to me although I was sitting in front of the Reception. The hotel is dark & going down the stairs can be hazardous. The carpeting in hallways is stained & fringed, and pieces of carpeting are jointed together but do not match. This is the weirdest hotel I have ever stayed in despite some 50 years of travel to 3 different continents. Never again.
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- Also Known As:
- Impala Hotel Arusha