I went into this 3 day jungle trekking tour blind. Everything was booked 4 days before we arrived since it was a last min trip to Thailand (I know. First World problems). Everything went smoothly from the moment I contacted Green Andaman Travel about availability, to the time we hugged our tour guide goodbye. All of the positive feedback and descriptions of the trip posted are spot on. Instead of duplicating entirely, I'll post my thank you note to Green Andaman Travel.
It's easy to enjoy something, but for someone to take the time to share their positive experience, shows the impact of the company's customer service and the quality of service that they provide.
Thank you so much with your help with the booking and coordination of our trip.
I just wanted to take the time for some brief feedback.
I originally saw your 3 day/2 night tour in a Qantas travel catalog that I received from a travel agent in Australia. They had very little knowledge of the excursion.
I looked at your website and decided to book it thinking it looked like it should be fun. I wanted my family to experience Thailand beyond the walls of luxury resorts. I thought even if it's not all that exciting, we'd at least be away from hotel pools and typical tourists.
We ended up having an absolute blast!!!! The description of the tour did not do it justice!!!!! You exceeded all expectations We had such an amazing experience. We could never have seen the spectacular sights on our own. You opened us up to a new side of Thailand that makes us love and appreciate your country and the people even more.
Janya (and Mr. O) made the trip go from an adventure to an adventure with friends. They made us feel so comfortable and safe. Janya played with my children, painted my girls' nails, organized a birthday cake for my son's birthday and tailored the trip to them. She spoke highly of her boss and said he treated her very well (which as a client, I appreciate whole heartedly. It means that I'm using a company who has integrity and ethics in business.) She is amazing at what she does. Any time we had a question, she answered it. If she didn't know, she found out and followed up with us. She's genuine and sincere, has a big heart and it easily shines through. We are forever grateful for crossing paths with her.
We will be sure to share our lovely experience with friends and follow up with our local travel agents to provide positive feedback of your company.
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