We traveled as a party of 9 adults and 2 children, arriving on the 3rd August for a 12 night stay. Our stay was reduced to 11 nights as the hotel was taken over by a wedding on the weekend of 15th August ,but this inconvenience was more than made up for by the superb reservation staff led by Pupe,who upgraded our rooms from Pool View to Pool Access and included two suite rooms in our five rooms. The rooms are as they appear on the Sentido website and are cleaned to a good standard every day.
On arrival we were met by the delightful Annie ( management take note : this Lady is very professional and courteous), we were given cold drinks and cold towels and asked to take a seat while we were checked in a process that took no more than 20 minutes. We were shown to the rooms by the bell boys who answered any questions that were asked about the rooms.
The weather for the first few days was overcast and raining on and off but still very warm the rest of our stay was mainly sunshine with a few showers.
All of the staff are very polite and helpful from the maids, pool boys,security staff and especially the the very friendly chef that worked on the egg station. The breakfast restaurant was never to busy and always kept well stocked and clean.
The inside public areas and out side spaces are all kept to a very good standard including the pools small and large,the pool boys rush over with towels and to put up the parasols.
We mainly ate out of the hotel in the evenings, although the resort is a little off the beaten track it was never a problem to arrange transport with Boss of cheaper than hotel taxis, a 25 minute drive to Khao Lak town and return a couple of hours later for 1000 baht or £10 for a party of eleven !!.
On the day of my 50th Birthday I was given a cake and a bottle of wine by the staff at breakfast and Annie even wished me Happy Birthday, we went Elephant trekking and bathing with the excellent Khao Lak Vista, we also went on a full day excursion to Phi Phi island by speedboat again with KLV, both to be recommended.
If I ever return to Khao Lak then the Graceland would be my first choice!!!!!!!!
- Official Description (provided by the hotel):
- SENTIDO Graceland Khao Lak Resort & Spa, Treat your sense to a Holiday, a destination that offers luxurious experience and 5-star service, a destination enables you to witness the beauty of Andaman Sea and Thai hospitality. Opening in September 2012, the sprawling resort will offer spacious villas, suites and pool-view rooms equipped with luxurious facilities and amenities. Situated in a quiet location adjacent to the excellent public beach of Khao Lak, 10 km. from the center of Khao Lak with its numerous shopping and entertainment offers and restaurants. Large outdoor pool designed to run through the resort like a natural river, 2 tennis and 2 squash courts, bowling, table tennis, pool table, Snooker, Fitness, spa & wellness area with Thai massage, karaoke, Thai boxing, water sports and much more. ... more less
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