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“Not a hotel to stay at”
Review of Diamond Plaza

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Diamond Plaza
Ranked #15 of 50 Hotels in Surat Thani
Koh Samui
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Not a hotel to stay at”
Reviewed 21 December 2012

The hotel is located well for Central Plaza and there it ends. A very tired hotel that has far to many stars in its rating, it would struggle to get one. No room facilities I.e kettle, no temp control on air con, hair dryer by request if they remember, very hard bed with one leg missing, broken lamp shades, and poor maintenance on room. Bed linen very tired only blankets on bed. Breakfast is so basic, would not suit western standards. American breakfast that is advertised consists of fried egg, ham soaking in hot water and the small round Thai sausages, no egg station and totally self service. The breakfast room is dirty and dilapidated with worn out furnishings .
A hotel to avoid unless you are really desperate.

Room Tip: Do not stay here.
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  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Les2406
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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89 reviews from our community

Traveller rating
    5
    18
    48
    11
    7
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12
33
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21
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Thai first
  • Any
English first
Rotterdam, The Netherlands
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 21 November 2012

We stayed in this hotel for 1 night.
We had a room on the 11th floor with view on a canal or river. When opening the window a nasty smell comes up. This we didn't experience in the room.
The airco was off due to maintenance, later that evening it was in operation again. One big disadvantage you cannot control the airco. Only after removing the main key it switches off.
Pour system.
The beds were very hard, it kept me awake for a long time.
The bathroom had a separate shower which we found pleasant.
For dinner we went to the big shopping centre using a local bus/mini taxi.
The breakfast was in a very big room without a nice athmosphere and the food was mainly Asian.
I will not recommend this hotel for more then 1 night.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fred_1956085
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
127 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 12 November 2012

Stayed here before on our way to airport. Nice clean rooms would be better if they had tea and coffee making facilites. Breakfast was disappointing this time only Asian on offer and no fruit or cereal. Requested some bacon was told there would be a charge. When we stayed the last time there was no problem very nice staff in the dining room who brought a plate of bacon to the table. As this hotel is used mainly for people (lots of foreigners) either going to the airport or Koh Samui it is not too much to ask to have a little european choice, especially a hotel of this standard. There are plenty of shopping options nearby Tesco Lotus with eating outlets and now the new Central which is round the corner and has about 30 eating outlets.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AllyBangkok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 5 November 2012

Stayed 3 nights in early Nov.

Pros: Big rooms and closets, decent view, cost

Cons: Communication

Biggest problem -communication with staff. Language isn't an issue with me having lived in 5 different countries in different continents as one can always get-by with some non-verbal cues, gestures, patience etc. However, at this hotel -the staff while nice -seem to be absolutely clueless about what's being asked/ said. I recommend to have a native help you.

Amenities: No hot water on day 2 due to lots of people checking in.

Wifi- awful -they charge you 100 Bahts/ 24 hours but it doesn't pay for itself unless you're downstairs in the lobby. Tried to use it on the 16th floor and the connection was very slow and kept getting disconnected.

Cleanliness: Generally clean but rooms of some ceilings have mold building.

Breakfast: Would make for a good lunch -but a bit spicy for mornings and no options for cereal, toast, eggs etc.

Overall: No real option in Surat Thani to stay at- so if you absolutely must then you'll get by fine at this hotel -just don't expect it to function like a 3-star hotel or better.

Room Tip: Get a room close to the 3rd floor for a 'better' WIFI signal !
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  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Royaldane375
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Surat Thani hotels

Delhi, Louisiana
1 review
Reviewed 27 September 2012

A pleasant Surprise ...
lavish rooms especially their new wing .. really beautiful ... and very reasonable priced, it was actually a very pleasant surprise ...
Food quality is really delicious ... staff is amiable & quick
Good Centrally Located Hotel , everything for shopping & leisure are closeby ..

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hgoyal007_hg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
32 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 15 August 2012

Surat Thani is a gateway/transit town to Koh Samui, 1.5 hours flight from Bangkok. Hotel is located about 40 minutes away from Surat Thani airport. Hotel exterior looks OK. In fact, it is one of the tallest building in town. However, room quality is so-so. Room looks dated, bed is too hard for me, no kettle, TV is still CRT type (however, selection of TV channels are OK) and internet is chargeable (100 baht for 24 hrs). Breakfast is mostly local food. The one thing I like is the availability of local fruit "longan", taste is good. This is rare because hotel (in TH) seldom serves this fruit. Also impressed with the touch key entry system to the room, probably better than many 4* or even 5* hotel. For a room charge of 30-40 USD per night and in Surat Thani, I really couldn't ask for more. So, need to calibrate your expectation on hotel quality.

Room Tip: Choose a room at higher floors for better view.
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  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SSK77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 29 July 2012

This hotel is absolutely nightmare. Rude staff, no hot water in rooms, Internet is only working upto the 1st floor, you have to pay to use the swimming pool! Doesn't matter you're the hotel guest and this tiny swimming pool it's the only attraction you can find there. The area around the hotel a big village, except one supermarket near by nothing to explode, nothing to do. Very, very poor value.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Traveler82l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Diamond Plaza

Property: Diamond Plaza
Address: 83/27 Sriwichai Road, Moo 2 Makamita, Surat Thani 84000, Thailand
Region: Thailand > Surat Thani Province > Surat Thani
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
#7 Spa Hotel in Surat Thani
Price Range (Based on Average Rates): £
Hotel Class:3 star — Diamond Plaza 3*
Number of rooms: 400
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Also Known As:
Diamond Plaza Thailand/Surat Thani

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