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“Service was erratic”

Salas Pool Restaurant
Ranked #15 of 108 Restaurants in Cha-am
Cuisines: Italian
More restaurant details
Restaurant details
Dining options: Outdoor Seating, Reservations
Description: Wood-fired pizza and Italian fare Situated in the middle of the resort, Salas focuses on homemade Italian recipes. From hand tossed pizza to fresh pasta, and more scrumptious comfort dishes. All cooked with the finest and freshest ingredients to delight your taste buds. This relaxing Pool Restaurant at Sheraton Hua Hin Resort & Spa set in the middle of the resort serves home style Italian cuisine, including a wide choice of pasta dishes and wood fired oven pizza. Enjoy casual Al fresco dining surrounded by tropical gardens or dine in one of the ten private Sala.
Reviewed 18 February 2013

First few days the service was very nice but later it just went down in spite of not being too crowded. Food was good and a good kids menu as well.

Thank trave1ove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHuaHin, Director of Culinary & Service at Salas Pool Restaurant, responded to this reviewResponded 2 March 2013

Dear trav1ove,

Thank you very much for visiting Salas Italian Restaurant and for sharing your experience through TripAdvisor.

I appreciate your positive comments about the food and the Kids menu but would like to apologize if the service was not always up to your expectation. We continuously strive to provide all our guests with an incomparable dining experience and unfortunately on your most recent visit, we did not achieve that.

I certainly hope that you would give us another chance to show you that what you experienced was not our standard.

Sincerely yours,
Andreas Schimanski
Director of Culinary & Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (61)
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33 - 37 of 61 reviews

Reviewed 26 January 2013

We were here for our anniversary and staying as guests in the hotel...Italian selection on offer in Salas with the lagoon on either side of the restaurant. Three different types of seating area, main restaurant seating or in a Sala with normal seating chairs (Western) or cushion on the floor (Japanese). We used the western design for lunch and during our evening dinner then moved to the Japanese style for champagne and dessert...

The wines of the world had a good selection available and reasonably priced. We tried the salmon pizza to share and a salad as lunch...I never thought salmon could be used on a pizza, how wrong I was...a good suggestion from Supanitha. Evening dinner comprised of a pasta and sea food dish and trout that I thought was salmon as it was pink, until the chef came out to explain the colour difference between sea trout and fresh water... it tasted delicious. After main course we moved to the low seating Japanese style sala to have dessert of tiramisu and champagne...been at the waters edge really was relaxing listening to the water flowing... Our anniversary splendour.

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Thank thaibeachlovers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2013

we had "Mehndi" -Traditional indian wedding function- Heena evening here . the ambience was amazing and food was delicious. As the lawn is fumigated often you have no worries of any insect bites

Thank rangilee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 December 2011

Stayed at the resort and went there for lunch. Great Australian beef steak, cooked to perfection. Beer cold and service excellent. Prices on the high side by Thai standards, but not by resort standards.

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Thank Bazzoir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 May 2011

I Drop here for dinner with my boy friend nice hotel and nice restauran. They have nice staff for recommend your meal and they have wine by the glass also price of food and beverages are not very expensive if we are compare with food

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Thank Mali_may
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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