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“Disappointing...what a shame!”

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Mida De Sea Hua Hin
Ranked #27 of 63 Hotels in Cha-am
Bangkok, Thailand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Disappointing...what a shame!”
Reviewed 28 December 2012

Our first impression of the hotel was not very good. We came to stay here during the peak season of New Year's holiday, arriving a little after 3 pm. We were told that our room was not ready yet but would be in an hour. So we went out to pass the time but when we called to check at around 5pm., we were asked where we were, so we thought we'd better get back and wait for our room right at the lobby because it seemed like those who were waiting for their rooms at the lobby got their rooms alright by the time we were back there. We were told that our room was being made up and were offered some complimentary drinks from the bar. After 30 mins of waiting, we finally got our room! The room (we stayed in a Loft) was nicely designed and very spacious but a lot of functioning details were missing. Absolutely no trash bins, no hangers in the closet, toilet paper not hanging in their places (because there's nothing to hold it), telephone lying on the floor beside the bed because there is no night stand, bedroom door doesn't fit into the door frame and thus cannot be closed, water boiler has a Chinese plug and cannot be used with Thai socket, and we were told that all adapters were lent out to other customers! (They did send someone with a pot of hot water though)

It's a shame that you have such good rooms and well trained staffs, but uderstaffed (housekeeping) for the peak season, and missed out all those little things that count. We were 1603. We do like your hotel and staffs but we do hope for some improvement.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Pumm34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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101 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Norwegian first
  • Russian first
  • Thai first
  • Vietnamese first
  • Any
English first
Thailand
Level Contributor
42 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 19 December 2012

New Hotel, spacious room with beatiful design, modern bathroom, wonderfully nice and courteous staffs (10 out of 10 mark), plus fitness room, sauna, golf cart to the beach and nearby community anytime upon request, a small convenient store just 50 metre away, 2 tasty and reasonable priced homecook seafood restuarant next to the beach.......... all of these made our 2 nights stay truly relaxed and happy. Thanks.

Will certainly come again and highly recommended.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Wutkate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 10 December 2012

nice clean hotel with spacious rooms. we stayed in studio rooms, they have an attached kitchenette, which may be good if one travels with children or wants to cook food.
the internet provided did not work neither on iphone nor on the notebook.
the hotel is not beach side, but they provide to and fro service for the nearest beach.
it is not located by GPS but one can drive down seeking Sheraton on the GPS.

the restaurant needs improvement as we were served improperly cooked chicken which was not easy to cut or chew, we finally had to buy something from the nearest family mart which is 5 km away from the hotel. also the Monday breakfast was limited and did not have much to offer for veggies.,

overall a very good place to stay if one has his own vehicle, may plan to stay again there, but for the opio restaurant

  • Stayed November 2012, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Ankur S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GTSHH, Manager at Mida De Sea Hua Hin, responded to this review, 12 December 2012
Dear AnkurSinha
First and foremost, please do accept our apology for the inconvenience that have caused you during your recent stay with us.
It is with regret to learn about your dissatisfaction with our services and we hasten to apologize for the inconvenience caused. Please, rest assured that remedy action are under way to avoid reoccurrence of similar situations.
We also like to take the opportunity to thank you for taking time and trouble to inform us about your experience. It is only by these kinds of comments that we are able to constantly improve our services and standards.
We would be glad to welcome you back to Golden Tulip Samudra Hua Hin Suites in the near future, enabling us to restore your faith in our product. May we kindly ask you to process your next booking directly to the undersigned; we shall be please to offer you a complimentary dinner at our OPIO restaurant during your next stay with us.
Thanking you for taking the time to write to Tripadvisor and we will take this comment as a very constructive comment.
Best Regards,
Jamnong
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Krung Thep, Thailand
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 November 2012

Hotel is really great with modern tropical style. Room is so clean and wide. It is connected to the pool, you can jump out easier. So fun!!

Location is so good not s ofar from Hua Hin. It takes only 10 mins.. This hotel is far from the sea but they have golf car to take you to the beach. Just onky 200 m. by walking...

Strongly recommend to stay. I will be back to this hotel next year for sure.

  • Stayed October 2012, travelled with family
    • Value
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    • Cleanliness
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Helpful?
2 Thank Tn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GTSHH, Manager at Mida De Sea Hua Hin, responded to this review, 1 December 2012
Dear Tn L

My apology for delay reply due to some alteration, thank you so much for your positive comment recently.

We are very glad to hear that you really enjoyed your stay with us and we do look forward to welcome you here again in coming next year.

Please do not hesitate to contact us should you need further assistance. reservations@goldentuliphuahin.com

Best Regards.
Jamnong
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Krung Thep, Thailand
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 October 2012

I visit there on 25 August 2012 with my family and we have 1 child , first of all when i reach there , smiling from security , door man , bell boy and reception everybody there are service mind. I stay at Loft room with pool access it really good for my nephew. About breakfast that's good enough for my family , although the day that we stay it not holiday and they don't have buffet , just a la carte very perfect!!
Just one thing hotel is far away from the beach but don't be worry they have shuttle bus for free to send u to the beach and when u wanna come back just call them or make appointment with them.... so easy and it's not a problem.
At the end , I love this hotel , clean, quiet , good food and perfect service mind from every staff..
I already booking the room for our families again on 8-10 December 2012. Hope to meet you guy all again !!!!!

Room Tip: If possible stay at the room pool access is better
See more room tips
  • Stayed August 2012, travelled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank Umasornsamdaeng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GTSHH, Manager at Mida De Sea Hua Hin, responded to this review, 1 December 2012
Dear Khun Umasornsamdaeng
My apology for this delay response as we did have some little alteration.

Thank you very much for your positive comment and we are so happy to hear that you enjoyed your stay with us recently.

We are looking forward to welcome you back on Dec 8-10,

Please do not hesitate to contact us should you need further assistance. reservations@goldentuliphuahin.com

Best Regards,
Jamnong
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Changwat Nan, Nan, Thailand
Level Contributor
1 review
Reviewed 15 October 2012

I love the room, stylish design, big and comfortable, with easy access to the swimming pool. Hotel bus take us to small private beach, local sea food restaurant - we really love it. If we go to Hua Hin next time we will check in again.

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rung T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GTSHH, General Manager at Mida De Sea Hua Hin, responded to this review, 15 October 2012
Dear Rung T,

Many thanks for your positive comment and we are so happy to hear that you enjoyed your stay with us recently.

Please let us know if you have plan to come here again. We are looking forward already to you next visit.

Regards.

Jerome
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 14 October 2012

I must come back to this room thank you for take care my family. And hope this year we will go to hotel sure. My friend ask : where is the golden tilip ? I tell to my friend ... At cha am around hotel have a green color. My loft room near swiming pool and very big pool. My sis and my boy friend very love the loft room and swiming pool. The breakfast it's ok but have a choice lettel .

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Noono3i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GTSHH, General Manager at Mida De Sea Hua Hin, responded to this review, 15 October 2012
Dear Noono3i,

Thank you so much for your positive comment recently.

We are very glad to hear that you really enjoyed your stay with us and we do look forward to have you here again in the near future.

Please do not hesitate to contact us should you need further assistance. reservations@goldentuliphuahin.com

Regards.

Jerome
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mida De Sea Hua Hin

Property: Mida De Sea Hua Hin
Address: 1349 Soi Cha-am 53 (Bo-Kia Road) | Petchkasem, Cha-am 76120, Thailand (Formerly Golden Tulip Samudra - Hua Hin - Suites)
Region: Thailand > Phetchaburi Province > Cha-am
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #27 of 63 Hotels in Cha-am
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mida De Sea Hua Hin 4*
Number of rooms: 115
Official Description (provided by the hotel):
All the 115 rooms are with upscale comfort well equipped with design and modernity which features a well equipped fitness center including steam & sauna, elongated swimming pools. Each room has its own private terrace of balcony and with 5 star guestroom's amenities and complimentary Wi-Fi throughout the resort. Highlight of the resort, all the Suites on the second level having direct access to the central swimming pool which is the most heavenly and enjoyable. ... more   less 
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