Our first impression of the hotel was not very good. We came to stay here during the peak season of New Year's holiday, arriving a little after 3 pm. We were told that our room was not ready yet but would be in an hour. So we went out to pass the time but when we called to check at around 5pm., we were asked where we were, so we thought we'd better get back and wait for our room right at the lobby because it seemed like those who were waiting for their rooms at the lobby got their rooms alright by the time we were back there. We were told that our room was being made up and were offered some complimentary drinks from the bar. After 30 mins of waiting, we finally got our room! The room (we stayed in a Loft) was nicely designed and very spacious but a lot of functioning details were missing. Absolutely no trash bins, no hangers in the closet, toilet paper not hanging in their places (because there's nothing to hold it), telephone lying on the floor beside the bed because there is no night stand, bedroom door doesn't fit into the door frame and thus cannot be closed, water boiler has a Chinese plug and cannot be used with Thai socket, and we were told that all adapters were lent out to other customers! (They did send someone with a pot of hot water though)
It's a shame that you have such good rooms and well trained staffs, but uderstaffed (housekeeping) for the peak season, and missed out all those little things that count. We were 1603. We do like your hotel and staffs but we do hope for some improvement.
- Official Description (provided by the hotel):
- All the 115 rooms are with upscale comfort well equipped with design and modernity which features a well equipped fitness center including steam & sauna, elongated swimming pools. Each room has its own private terrace of balcony and with 5 star guestroom's amenities and complimentary Wi-Fi throughout the resort. Highlight of the resort, all the Suites on the second level having direct access to the central swimming pool which is the most heavenly and enjoyable. ... more less
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