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“We will never come back again” 3 of 5 bubbles
Review of Veranda Resort and Spa Hua Hin Cha Am - MGallery Collection

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Veranda Resort and Spa Hua Hin Cha Am - MGallery Collection
Ranked #5 of 63 Hotels in Cha-am
Certificate of Excellence
Bangkok, Thailand
Level Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“We will never come back again”
3 of 5 bubbles Reviewed 1 August 2014

My family stayed in Veranda Deluxe Twin room during 11-14 August 2014. Check-in staff did not know what Le Club Platinum card is. No platinum check-in counter is provided. We got room no. 314 (Garden View). There were lots of ants and some kind of insect in the room. The hotel proposed to use ant killer spray but I denied because my kids also stayed in this room. We requested for room change but all room were occupied. We stayed in this room for one night and moved to room no. 308 on the next day. Bathroom is acceptable. This hotel has a very wide swimming pool with artificial sand beach and a small slider that can be used by both child and adult. Parking lot is very small (about 30 cars). Parking card is too big (about half of A4). We ordered fried-rice dish into our room. It was almost 300 baht. It is delicious but too expensive. Buffet breakfast included variety of food including beacon, omelet, cheese, boiled rice, etc. Special menu such as grilled pork (sunday) was changed everyday. No buffet lunch and buffet dinner was available because we stayed during low season period. We had a dinner at "I Sea" restaurant in this hotel. The seafood plate is not fresh especially river prawn. We rode horse at the beach. We will never come back again.

  • Stayed August 2014, travelled with family
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank Piyabute
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Panit81, Manager at Veranda Resort and Spa Hua Hin Cha Am - MGallery Collection, responded to this review, 25 August 2014
Sorry to hear you did not enjoy your stay with us, we did try our best to make your stay comfortable and pleasant as possible despite the first night mishape. All rooms have since been treated for insects, but unfortunately, some guest still insist on bring their own groceries with them.
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663 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (97)
Date | Rating
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English first
2 reviews
4 of 5 bubbles Reviewed 25 July 2014 via mobile

The hardwares are great. The exotic design matches the environment perfectly. Nice big pool with a open beach view. Room deco is decent and branded shampoo/showering gel were provided. We were offered the seaview room but the majority of the view was blocked by the trees inside the hotel. Nontheless it was nice just to chill at the balcony.

Room for improvement: We stayed for 4 nights so we tried to plan ourselves some sightseeing activities. Hua hin is a pretty small town with undeveloped public transportation system. Most tourists rely on private taxi service. There were a group of taxi drivers standing by just outside the hotel. But the price they charge for long distance travel was expensive and the staff did not seem to help bargain for us.
We had to figure out the way to get to our destination on our own.

Overall we had a very nice stay at Veranda.

Stayed July 2014, travelled as a couple
Helpful?
Thank Steven C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Panit81, Manager at Veranda Resort and Spa Hua Hin Cha Am - MGallery Collection, responded to this review, 25 July 2014
Thank you for you kind comments and suggestions regarding outside taxi service. I would agree with you they are not very service minded at all and would advise all our guest to use a licenced tour services rather than rouge taxis.
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Bangkok, Thailand
1 review
3 of 5 bubbles Reviewed 22 July 2014

We stayed at Veranda for 3 nights to celebrate our wedding anniversary. Despite alerting the hotel that we would be coming to celebrate our anniversary, the hotel did not acknowledge this in any way or do anything special. The jacuzzi room we stayed in would benefit from being updated with new furnishings and decorations, as well as improved lighting and bed linens. Wifi was also poor at the hotel and I had to repeatedly notify staff that I was having problems with this. Staff said they were aware of the problem and they would fix it. No one followed up with me to see if the problem was improving. During checkout, staff did not inquire about how my stay was, and instead they chatted amongst themselves the whole time in Thai, discussing the underground lottery. Very unprofessional.

Food was also mediocre. We ordered pizza and wine at the pool, and the pizza was not tasty at all. The food for breakfast was not much better - frozen seafood is used in dishes instead of fresh, and many of the items are quite bland or just simply not high quality such as pastries.

The hotel has potential - the outside common areas of the hotel are beautiful and generally well maintained. There is a very nice pool, and we had massages at the spa and this was decent. Improving food, providing better training to staff aimed at improving service quality, and making major updates to the rooms would make a major difference here.

For now, I would advise travelers to stay elsewhere. At this price point, there are better options in the Hua Hin/Cha Am area, offering better service and rooms.

Room Tip: If you are in the jacuzzi rooms, be sure to ask for a room on the highest floor to ensure a nice sea...
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  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank EthanJS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Panit81, Manager at Veranda Resort and Spa Hua Hin Cha Am - MGallery Collection, responded to this review, 27 July 2014
Thank you for your comments and suggestions and we will under take immediate traiining for all service staff. Menus are currently being revised with new dishes and recipes to improve taste and appeal. Thank you again for your comments which are very constructive and helpful to us and future guest.
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chelmsford uk
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 12 July 2014

Our second visit to this hotel. Right on the beach and secluded but just a ten minute taxi ride to the bustling night market and restaurants of Hua Hin.

Rooms are very comfortable with super King size bed, bath, rain shower, and toilet. Refrigerator is in the room and there is free bottled water provided throughout the stay.

Breakfast really good with both hot and cold food provided. The Isea restaurant provides lunch and dinner service and there is another restaurant for the evening as well.

Super swimming pool with slide for children.

Plenty of sunbeds around the pool and more provided on the decking area which is just a step - literally - from the beach which is wide and sandy and with further sunbeds and umbrellas. Beach towels are provided for free.

This is the place for a very relaxing holiday.

The Hua Hin Seafood Restaurant in the Night Market is well worth a visit for dinner as a change from the hotel.

Finally hotel staff all very friendly and extremely helpful.

Room Tip: Would not pick a Jacuzzi room as they are in a separate block across the road from the main hotel an...
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  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank hammondchelmsforduk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Panit81, Manager at Veranda Resort and Spa Hua Hin Cha Am - MGallery Collection, responded to this review, 17 July 2014
Thank you for your wonderful review of your stay at Veranda Resort and Spa and we hope to welcome back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frome, United Kingdom
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 8 July 2014

Stayed here for 5 nights from June 24th - 29th had a villa with pool,stayed in villa number 4.
This really is for families or large groups as it is very roomy, very comfortable & very private & enclosed. Enjoyed the private pool & jacuzzi although it broke down & needed a new pump, also had a few maintenance problems with the air con leaking & later a noise issue from the air con which turned out to be a dead rat.
Breakfast was ok, but ordered poached egg from the egg station on the first day but on my last day they did not know what a poached egg was, strange but true.
I ate there every day, service was very good but found the food to be rather bland for my taste, wanted to be wowed & that did not happen.
Overall it was very quiet while i was there & only got busy at the weekend when the locals arrived from Bangkok, the location right on the beach is superb & all the staff here are very good & deserve a bonus or as i do a good tip.
I hope to be back but will try a normal room next time as the huge swimming pool is more than adequate.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank fatszone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Panit81, Manager at Veranda Resort and Spa Hua Hin Cha Am - MGallery Collection, responded to this review, 17 July 2014
Thank you for your comments regarding your stay at Veranda Resort and Spa, we will solve all the issues you mentioned in your comments so that next time you stay with us things would have improved. Look forward to welcoming you back in the near future.
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Level Contributor
91 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 14 June 2014 via mobile

I stay here 2 nights. I think this is a quiet resort and good for relax. The resort provide beach bed on the beach. You can play slider at the pool too. Room is very clean and they provide hi-quality shampoo and shower gel as THANN brand(Thai Aroma Therapy goods). Coffee is very nice taste...I recommend!! Avoid wedding party here... must ask for this imformation, if you need to rest and relax!!!

Stayed June 2014, travelled as a couple
Helpful?
1 Thank benzwinwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Panit81, Manager at Veranda Resort and Spa Hua Hin Cha Am - MGallery Collection, responded to this review, 18 June 2014
Thank you for you kind comments regarding your stay at Veranda Resort, we hope you will have the opportunity to return for a visit soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chiang Mai, Thailand
Level Contributor
52 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
4 of 5 bubbles Reviewed 13 June 2014

Aww!! Let me begin that I and my family really had a great time during our stay @Veranda Hua Hin. The resort set on a very very good beach of Cha-am. The beach is very private and very clean. The sand is white and soft. The pool is so big and so wonderful. Lobby and common area are clean and well maintainance. Services are so wonderful. All the staff are friendly and so polite. Veranda Hua Hin has a great potential to be a top-five resort of Cha-am Huahin.

Only one minus point (in my opinion) is the conditions of guest rooms. I agree with several previous reviews that it might be a good time to renovate guest rooms and ferniture which getting dated now. In addition, rooms here are quite dark. Most lady don't like a dark room because it's difficult to make up their face. So, if posible, put some more light please !!

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank akepunlop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Panit81, Manager at Veranda Resort and Spa Hua Hin Cha Am - MGallery Collection, responded to this review, 18 June 2014
Thank you for taking the time to write your comments and suggestions regarding your stay at Veranda Resort and Spa. We will be under taking room renovations this year to give them a fresh new look. Room lighting are to be replaced with LED bulbs at the same time.
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Additional Information about Veranda Resort and Spa Hua Hin Cha Am - MGallery Collection

Property: Veranda Resort and Spa Hua Hin Cha Am - MGallery Collection
Address: 737/12 Mung Talay Road | Hua Hin, Cha-am 76120, Thailand
Region: Thailand > Phetchaburi Province > Cha-am
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 On the Beach Hotel in Cha-am
#4 Spa Hotel in Cha-am
#5 Luxury Hotel in Cha-am
#7 Romantic Hotel in Cha-am
#8 Family Hotel in Cha-am
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Veranda Resort and Spa Hua Hin Cha Am - MGallery Collection 4.5*
Number of rooms: 118
Official Description (provided by the hotel):
Veranda Resort and spa is located on the finest beachfront between the traditional Thai resort towns of Cha Am and Hua Hin, a favourite royal and aristocratic retreat for over a century. The resort architectural style is Modern Asian, designed for comfort as well as being pleasing to the eye and soul. ... more   less 
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Also Known As:
Veranda Resort And Spa Hua Hin Cha Am Hotel Cha-Am
Veranda Hotel Cha Am

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