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“Impressed!”

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Sheraton Hua Hin Resort & Spa
Ranked #3 of 63 Hotels in Cha-am
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Impressed!”
Reviewed 1 April 2014

Big enough for a standard room with full of in-room amenities provided. The pool was the high-light, we really had fun. Staff were nice & helpful, smiles always on their face. Special thanks to Ms. Panida, the front desk staff who checked us in & out. she always smiled while taking care of us & provided the rooms as we requested. she made the check in process smooth & easy. will definitely come back again :)

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Maprang P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHuaHin, Hotel Manager at Sheraton Hua Hin Resort & Spa, responded to this review, 3 April 2014
Dear Maprang P,

Thank you for sharing the experience about the room, pool, and our associates. It is nice to learn that you had a pleasant holiday. We will pass on your encouraging comments to our team members and Ms. Panida as this will motivate all of us to strive for excellence.

We look forward to your return visit again soon.

Warm Wishes,
Sitthirat Hothongkam
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,424 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (379)
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English first
Bangkok, Thailand
Level 4 Contributor
36 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 29 March 2014

It was our first time at Sheraton Hua Hin (actually it is in Cha-am, not Hua Hin). We chose pool access room, which was perfect. Pool is very very big, like water park. Breakfast was good with variety of selections. There are 2 ATM at the hotel, which was very useful for us. Bars were boring in my opinion. There was no toothbrush in my room, and I had to ask for it. But my wife loved its pool so much, so we may come back to this hotel for pool access room again.

Room Tip: always go for pool access room
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ittipon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHuaHin, Hotel Manager at Sheraton Hua Hin Resort & Spa, responded to this review, 3 April 2014
Dear Ittipon,

Thank you for choosing to stay at the Sheraton Hua Hin Resort & Spa. We are delighted that overall you and your wife had a good time with us and enjoy our lagoon pool and Lagoon Access room.

Appreciate you feedback about our bar and we will sure be working on the entertainment, we look forward to welcoming you back again soon.

Warm Wishes,
Sitthirat Hothongkam
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stirling
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 March 2014

Recently returned from holiday in the Sheraton Hua Hin. Everything about the hotel was wonderful with it's snaking lagoon pool opening out to a large pool. We had a lagoon access room which was worth the extra money we paid. The restaurants in the hotel catered for every taste and especially the breakfast buffet which was the most abundant and varied I have ever seen. The hotel is on a small beach which only appears when the tide is out. About 6 miles from Hua Hin serviced by a hotel shuttle bus. At the time my wife and I were there our room had a 3 piece free laundry service which we were told is stopping. We think this is a mistake but this is the only fault we have with this wonderful place. We would love to go back but found the journey to get there a bit too much for us after flying into Bangkok and then the car journey to Hua Hin about 120 miles. This was a great holiday and one to be recommended

Room Tip: Go for the lagoon access rooms and ask for a sunny aspect
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHuaHin, Hotel Manager at Sheraton Hua Hin Resort & Spa, responded to this review, 3 April 2014
Dear James M,

Thank you for choosing to stay at the Sheraton Hua Hin Resort & Spa and for taking the time to review our resort. We're pleased to read that overall you had a great time with us. Your comments about the breakfast and our Lagoon Access room are much appreciated.

We look forward to being of continued service to you in the future and for a longer stay!!

Warm Wishes,
Sitthirat Hothongkam
Hotel Manager
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Level 4 Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 24 March 2014 via mobile

Stayed here for 4 nights. Pool is nice, room service is generally quick. But they had to be reminded to clean rooms as forgot quite often. I wanted to find out about nearby tours from the concierge to take my six year old son, but the lady there could not speak English and just kept showing a book with tour info but if any question needed answering it was pointless. Just went online and called places myself. Was happy with the Cham ATV ride for an hour where we ended up.

The bugs were extremely unbearable in the room and even after putting the mosquito coil, there were just too any bugs in the room and sleeping was difficult. Have been to many resorts before, but this was bad.

Stayed March 2014
Helpful?
1 Thank Dubai5555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHuaHin, Hotel Manager at Sheraton Hua Hin Resort & Spa, responded to this review, 28 March 2014
Dear Dubai5555!!,

Thank you very much for sharing your experience during your recent stay at the resort on the positive and not so positive feedback. We will certainly enhance what is good and improve those concerned areas. It is our aim to continuously improve our guests experience so that they will have profound relaxing and comfortable stay.

Regarding to our associates' English communication skills, the English proficiency of some of our team members is something that we are working harder with various methods. However, we believe the lady you were referring to was the one from tour counter which is operated by third party and we have addressed this for their service enhancement already.

We have shared your valuable feedback with our team members including our Housekeeping team, we are sure we will improve our service and facilities and give you entire satisfaction during your next visit.

Warm Wishes,
Sitthirat Hothongkam
Hotel Manage
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Mansfield
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 March 2014

expected to have a nice relaxing holiday with good food and good ambiance., We had a garden view room which didnt have a garden view it looked onto access road and a fence to next property, we complained but didnt get anywhere, we were shown another room but that was worse than the one we had. The breakfast was not very good there wasnt much choice for uk guests,, it was ok if you like eggs toast and cornflakes, the bacon was inedible and tasteless, it was ok iff you like noodles stir fry, rice, mashed potatoes, vegetables mixedd up with chilli, not only that it was noisy just like a works canteen, this was probably due to a ford convention the first week, and school holidays the second week, we were overun with children, some of the children were quite unruly I didnt expect a business/school holiday retreat. I love children but not on my holidays. The food in the rest of the restaurants was far to expensive and not of a quality to match the price. If you like wine forget it in the hotel it is about £9 a glass. The beach and access to beach is quite poor. The pool is good the rooms are comfy and clean and the staff are friendly but just make sure there is no weddings booked because you wont get a look in, if its a big wedding all the sun beds are moved onto one side. Otherwise the town is excellant to visit and the people are really nice. This hotel didn t come up to expectations of the other sheraton hotels we have stayed. We are starwood preffered guests but didnt get the starwood treatment

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Virgin Holidays

Helpful?
Thank Anne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHuaHin, Hotel Manager at Sheraton Hua Hin Resort & Spa, responded to this review, 25 March 2014
Dear MansfieldRonan,

Please accept our sincere apologies for the less than perfect stay that had caused you disappointments.

We are sorry to hear that your experiences at the resort were below your expectations. We are in the business of making people relaxed and happy and therefore it was disappointing to learn that we failed to meet this expectation on your recent visit.

However, it does surprise us to hear your comments regarding to your dining experiences, especially as we take great pride and focus on our Food and Beverage offerings and have received numerous accolades for our quality of service and product. We have forwarded your concerns to our culinary team to ensure your feedback is a focus for review and improvement via our ongoing quality control program.

We understand your dissatisfaction and hope to have the opportunity to welcome you back to make up for this less than perfect stay.

Warm Wishes,
Sitthirat Hothongkam
Hotel Manager
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Guildford United Kingdom
Level 3 Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 18 March 2014 via mobile

Just returned from a holiday at this hotel which is part of the Starwood chain. The hotel is a low rise building 2 storeys only with a lagoon running through the centre of the complex. We had ground floor garden terrace room which was both
comfortable and well appointed.

There are four restaurants but only one serves breakfast. The food choice was excellent and varied, catering for both Western and Asians tastes.

There is no beach as such but there are sun loungers available on 3 grassed areas facing the sea. Although there is no beach there is access to sea which is fairly shallow due to sandbanks which are exposed during low tide.

The hotel is approx 10 km outside the town of Hua Hin which means either a taxi or the hotels shuttle bus will be needed to get into town.
Taxis are about 300 baht (negotiable) the shuttle bus is 50baht per person and runs every hour. We generally used the bus to travel in and taxied back. There are limited spaces on the bus therefore I would imagine in the high season it might be a struggle to secure a place unless they run more than one.

Overall impressions nice hotel maybe a bit far out of town

Stayed March 2014, travelled with friends
Helpful?
1 Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHuaHin, Hotel Manager at Sheraton Hua Hin Resort & Spa, responded to this review, 21 March 2014
Dear David F,

Thank you for your warm and positive accolades which you shared with Trip Advisor!. Mostly, we thank you for choosing the Sheraton Hua Hin Resort & Spa to enjoy your recent holiday.

We're so delighted you enjoyed your stay and happy with our restaurants and of course one of our culinary oasis where our chefs are working with their passion to deliver a fresh start of the day to our discerning guests.

Looking forward to your next holiday at Sheraton Hua Hin Resort & Spa again soon.

Warm Wishes,
Sitthirat Hothongkam
Hotel Manager
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Chapel Hill, North Carolina
Level 4 Contributor
35 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 16 March 2014

I recently stayed at this property with my extended family. We had 3 rooms booked. I am a Starwood Platinum member and have stayed at numerous Starwood hotels/resort, and this resort is right at the very top in terms of the fun and enjoyment we had.

We indeed had a memorable stay, even though it was quite short (1 day). Phatcharawalai Phuangphet (Patty), the front desk manager went out of her way to ensure that we had a terrific experience. She ensured that we got really cool rooms, one of them was upgraded to a very good suite room. Any issues, and she was right there to help us. She indeed is a perfect example of the wonderful people who work for Starwood hotels.

One negative however was that the Bell Desk staff were very unresponsive. At time of check in, we had to wait for 15-20 minutes, as there was no one to pick up our luggage from the taxi. Also during checkout they did not come to the room on time.

It is a very nice property, the pools are magnificent.

The hotel, décor, ambience are very good. Rooms are like any other Sheraton hotel, nice, clean and elegant.

We had breakfast in the restaurant, and that was too good. The buffet quality, service was awesome. The made special vegetarian food for us and we sincerely appreciated that.

I would love to back at the hotel in a heart beat.

Room Tip: Rooms on the ground floor which have lagoon access are very convenient. It may be a bit noisy, but t...
See more room tips
  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandeep C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHuaHin, Hotel Manager at Sheraton Hua Hin Resort & Spa, responded to this review, 21 March 2014
Dear Sandeep C,

Thank you so much for choosing to stay at the Sheraton Hua Hin Resort & Spa. We appreciate your overall comment about the resort's facilities, services as well as the experience of your stay with us.

Regarding of bell boy service, . please accept our apologies for the inconveniences which affected your comfort. We will ensure all comments will be used to further enhance the quality of service that you expect from the resort.

Once again, thank you very much for your feedback and we look forward to the opportunity to showcase the improvement following your previous stay.

Best Wishes,
Sitthirat Hothongkam
Hotel Manager
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Additional Information about Sheraton Hua Hin Resort & Spa

Property: Sheraton Hua Hin Resort & Spa
Address: 1573 Petchkasem Road, Cha-am 76120, Thailand
Region: Thailand > Phetchaburi Province > Cha-am
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Cha-am
#2 Business Hotel in Cha-am
#2 Family Hotel in Cha-am
#3 Romantic Hotel in Cha-am
#3 Luxury Hotel in Cha-am
Price Range (Based on Average Rates): £
Hotel Class:5 star — Sheraton Hua Hin Resort & Spa 5*
Number of rooms: 240
Official Description (provided by the hotel):
Embedded in a tropical garden, Sheraton Hua Hin Resort & Spa comprises nine buildings surrounding a 200 meter long, lagoon-style swimming pool, 6 restaurants & bars, spa, fitness center, 2 tennis courts and a kid's club. All deluxe rooms feature a private garden, balcony or direct access to the pool. ... more   less 
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Also Known As:
Sheraton Hua Hin Hotel Cha-Am
Sheraton Hua Hin Resort And Spa
Sheraton Cha-Am

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