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Sheraton Hua Hin Resort & Spa
Ranked #3 of 63 Hotels in Cha-am
Certificate of Excellence
Reviewed 17 April 2014

As a Platinum member I was immediately offered an upgrade from the private garden room to the ocean front suite which was a nice upgrade over several levels. The checkin process was easy. The suite itself was at the beach front 99m2 of suite which included a full walk through clothes closet, large bathroom, large bedroom and lounge room. It also included a 10m balcony overlooking the day beds and beach.

Overall the resort is geared towards families from Thailand and China. The resort is spread out over a large area with the largest pool in Thailand. It winds its way through the resort and is a comfortable 1/2 hour walk through the water to complete a circuit of more than 500m2.

There are a number of restaurants which in most cases were forgettable, although the food was ok it was nothing special. Having said that they did have one restaurant called InAzia which has won a number of awards for food quality. I would highly recommend this restaurant. The morning buffet was various but impersonal due to the large number of guests and their families.

Location wise it is in the middle of nowhere and if you want to go anywhere you need to use taxis. There is a free shuttle bus but it takes you to the clock tower in Hua Hin. A rather unusual stopping area as there really is nothing around it. It is a 2km walk up the road to the largest shopping plaza in Hua Hin. On a hot day the walk can be uncomfortable and you will kiss the floor when you reach the air-conditioning of the shopping plaza.

Whilst the staff were attentive I would give additional praise to Phillip for his attention to detail and hard work ethic in the Sheraton Club lounge. He has a future with this hotel chain.

Speaking of the Sheraton Club my first impression was that it was extremely small but with the outside seating there was always enough room during happy hour!

I would like to thank all the staff for a wonderful visit.

Would I stay again?
Without question.

Room Tip: Plus + Suite Rooms (get a suite room with direct pool access rather than beach front), Sheraton Clu...
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  • Stayed: April 2014, travelled solo
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2  Thank Aaron C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHuaHin, Hotel Manager at Sheraton Hua Hin Resort & Spa, responded to this reviewResponded 21 April 2014

Dear Aaron C,

We are grateful that you have taken the time to share your recent experience at the resort. It is delightful to learn that you had a good time and enjoyed the facilities and services including the Sheraton Club and dining experience at our award-winning InAzia.

We will pass on your encouraging comments to our team members, especially Philip and this will motivate all of us to strive for excellence.

Thank you once again for choosing us to spend your holiday. We truly appreciate every comment shared by our guests, as it provides the resort associates an opportunity to improve service or share praise.

We look forward to welcome you again to the Sheraton Hua Hin Resort & Spa, where you can continue to create lifetime memories.

Warm Wishes,
Sitthirat Hothongkam
Hotel Manager

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547 - 553 of 1,519 reviews

Reviewed 10 April 2014

If you are looking for a resort that is kid friendly, secure and professionally run , look no further. The hotel was impeccably clean, the rooms spacious, the pools well designed to meander through the resort and the breakfast spread was impressive.
Highly recommended !

Room Tip: Choose a pool facing room as the view from the garden facing rooms are nothing much.
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  • Stayed: March 2014, travelled as a couple
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4  Thank nainabalani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHuaHin, Hotel Manager at Sheraton Hua Hin Resort & Spa, responded to this reviewResponded 11 April 2014

Dear nainabalani,

Thank you for choosing to stay at the Sheraton Hua Hin Resort & Spa, we greatly appreciate your wonderful feedback from your recent and we are so pleased you had such a wonderful and memorable stay.

We would love to welcome you back at Sheraton Hua Hin Resort & Spa and to experience more memories and services again very soon.

Warm Wishes,
Sitthirat Hothongkam
Hotel Manager

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Reviewed 8 April 2014

We've just returned from a family vacation to the Sheraton Hua Hin and my husband, my two year old and I are all raving about how much fun we had and how great the resort was! We did the all-inclusive package that we found on the Sheraton website which includes the full buffet breakfast, lunch, dinner and drinks and selected food throughout the day. It was totally worth it because we didn't have to worry at all about what we were going to eat/drink and the price for the all-inclusive package was great.

Our experience broken down::

Transportation: We booked our own taxi through Hua Hin Taxi from Bangkok airport to the resort. They were a pretty good service, and it took us 2.5 hours to get from the airport to the resort on a Wednesday, and then 3 hours to get back to the airport on a Monday Public Holiday. We only had one hiccup with them on the return journey with pickup time.

Pools: The pool at the resort was amazing, huge, winding around basically the whole of the resort with three separate kiddie pools. Two of the kiddie pools were surrounded with a bit of sand which made them really fun to play in. My 2 yo, who is a bit afraid of water, had a great time going from the kiddie pool to the big pool, and soon overcame much of his fear. In the big pool there are areas with jacuzzi jets, and little waterfalls and all sorts of fun things to explore. We didn't get a room with pool access, but those seemed like good options too, but maybe a little less private.

Beach: Although the resort doesn't have any chairs or anything out on the beach, it is definitely still beachfront. They just can't have open access because when the tide comes in, it comes quite high right up to the wall that separates the beach from the resort, and they wouldn't be able to put chairs out like that. But when the tide is out, the beach is gorgeous to walk up and down, there are beautiful sand bars, and all sorts of shells and little crabs and things to see. Don't know if it's safe for swimming though.

Rooms: The rooms were good, clean, comfortable, with high ceilings - the standards you would expect from a Sheraton. We had a gardenview room on the second floor in Building 7 and other than having to climb a set of stairs every time, we have no complaints. We liked how with the layout out of the hotel, it seemed every room/building has easy access to the pool and restaurants. Also since all the buildings are low (no more than 2 stories), it felt like a much more intimate setting. The cleanliness was good and there were always lots of complimentary bottles of water waiting for us after each time the maids stopped in. We had free WiFi anywhere in the resort throughout the stay, not sure if it's complimentary for everyone or just because we had all-inclusive, but the connection was fast and reliable, which is definitely a bonus.

Food: With our all-inclusive, we had the wonderful buffet breakfast every morning which had all the great western & eastern options, plus lunch and dinner and drinks throughout the day. For lunch and dinner, we could choose a starter, main course and dessert. The portions were huge and we quickly realized there was no way we could each do three course meal twice a day, so we shared. Also, my 2 yo had his meals for free with our all inclusive, and he could get a kids meal with each meal too! Kids options were great - fish & chips, pizza, fried rice, spaghetti, burgers, etc. We split our meals among the four restaurants, and went most to InAzia for dinner, and Luna Lanai for lunch, though Salas & The Deck were also nice. When it wasn't lunch or dinner, we had the option with our all-inclusive package of getting snacks like calamari or french fries at the restaurants, but we were so stuffed all the time from the meals, we never really needed to get snacks. And of course, we could get drinks anytime of the day (definitely recommend the young coconut). One tiny drawback was we couldn't order drinks or food by the pool, so we could order drinks at the restaurant and brought them to the pool ourselves and cleaned up after ourselves. This is most easily done from Salas or Luna Lanai because they are closest to the pool.

Staff: All our encounters with the staff were pleasant, and people were very kid-friendly. Some of the servers at the restaurants really were outstanding, asking if we wanted to put in a kids menu order first, and bringing out utensils and things for him.

Kids Club: With the all-inclusive, we had access to the Kids Club. Since our son is only 2, we had to accompany him, but it was still great. There's a big swingset, a couple outdoor trampolines, an outdoor sandbox, and toys and arts & crafts indoors. It was a great way to occupy his time & let him have some fun when he got tired of being at the pool. They also have a kiddie pool in the Kids Club area, but we didn't use it.

One other thing to note is that for the first three days of our six day trip, we chose a perfect time because the resort was practically empty. There were times when it felt like we owned the place, which was fun. But when the weekend came (it happened to be a Thai public holiday long weekend), there was a sudden influx of people and you could feel it a bit among the staff. The pool was still big enough for everyone, and we never had problems finding our favorite lounge chairs open, but definitely at the restaurants, service was slower as the resort filled up and it was a bit more hectic during the buffet breakfast.

I've been on quite a few beach resort vacations all over the world (Bahamas, Jamaica, Panama, Mauritius, Bali, etc.), and this was personally one of my favorite. It was our first real family vacation with our son, and it really couldn't have been a more fun, relaxing, enjoyable trip.

  • Stayed: April 2014, travelled with family
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1  Thank christinehd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHuaHin, Hotel Manager at Sheraton Hua Hin Resort & Spa, responded to this reviewResponded 10 April 2014

Dear Christinehd,

Thank you for constructive comments on your recent stay with us. We appreciate the time you have taken to provide a very thorough review of your stay at the Sheraton Hua Hin Resort & Spa, and we are pleased that overall you enjoyed the general facilities and the upkeep of the resort.

It's an honor that we were able to play a positive part in insuring your holiday as great as it should be. Our team will certainly be pleased to learn of your praise about the service that they have extended to you during your stay.

We are sure with your valuable comments and concerns, we will manage to move from great to best and we would love to welcome you back at Sheraton Hua Hin Resort & Spa to experience more memories and services.

Best Wishes,
Sitthirat Hothongkam
Hotel Manager

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Reviewed 1 April 2014

Visited hotel for a holiday with family, we had a lagoon room which was perfect for stepping straight into the water from the room. This hotel was perfect for us in every way.Great food,excellent staff who were always helpfull and a short ride into hau hin if required.Visit the ladies for a great massage down at the sea front of the hotel. Will certainly return to this hotel.

  • Stayed: March 2014, travelled with family
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3  Thank peter m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHuaHin, Hotel Manager at Sheraton Hua Hin Resort & Spa, responded to this reviewResponded 3 April 2014

Dear peter m,

We appreciate the opportunity to have you and your family at the resort during your recent holiday. We are grateful for your kind comments and delighted that you had a good time at our Sala massage.

We surely hope that you will have the opportunity to return again to the Sheraton Hua Hin Resort & Spa soon .. for a longer holiday.

Warm Wishes,
Sitthirat Hothongkam
Hotel Manager

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Reviewed 1 April 2014

Big enough for a standard room with full of in-room amenities provided. The pool was the high-light, we really had fun. Staff were nice & helpful, smiles always on their face. Special thanks to Ms. Panida, the front desk staff who checked us in & out. she always smiled while taking care of us & provided the rooms as we requested. she made the check in process smooth & easy. will definitely come back again :)

  • Stayed: March 2014
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1  Thank Maprang P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHuaHin, Hotel Manager at Sheraton Hua Hin Resort & Spa, responded to this reviewResponded 3 April 2014

Dear Maprang P,

Thank you for sharing the experience about the room, pool, and our associates. It is nice to learn that you had a pleasant holiday. We will pass on your encouraging comments to our team members and Ms. Panida as this will motivate all of us to strive for excellence.

We look forward to your return visit again soon.

Warm Wishes,
Sitthirat Hothongkam
Hotel Manager

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Reviewed 29 March 2014

It was our first time at Sheraton Hua Hin (actually it is in Cha-am, not Hua Hin). We chose pool access room, which was perfect. Pool is very very big, like water park. Breakfast was good with variety of selections. There are 2 ATM at the hotel, which was very useful for us. Bars were boring in my opinion. There was no toothbrush in my room, and I had to ask for it. But my wife loved its pool so much, so we may come back to this hotel for pool access room again.

Room Tip: always go for pool access room
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  • Stayed: March 2014, travelled with family
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1  Thank Ittipon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHuaHin, Hotel Manager at Sheraton Hua Hin Resort & Spa, responded to this reviewResponded 3 April 2014

Dear Ittipon,

Thank you for choosing to stay at the Sheraton Hua Hin Resort & Spa. We are delighted that overall you and your wife had a good time with us and enjoy our lagoon pool and Lagoon Access room.

Appreciate you feedback about our bar and we will sure be working on the entertainment, we look forward to welcoming you back again soon.

Warm Wishes,
Sitthirat Hothongkam
Hotel Manager

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Reviewed 28 March 2014

Recently returned from holiday in the Sheraton Hua Hin. Everything about the hotel was wonderful with it's snaking lagoon pool opening out to a large pool. We had a lagoon access room which was worth the extra money we paid. The restaurants in the hotel catered for every taste and especially the breakfast buffet which was the most abundant and varied I have ever seen. The hotel is on a small beach which only appears when the tide is out. About 6 miles from Hua Hin serviced by a hotel shuttle bus. At the time my wife and I were there our room had a 3 piece free laundry service which we were told is stopping. We think this is a mistake but this is the only fault we have with this wonderful place. We would love to go back but found the journey to get there a bit too much for us after flying into Bangkok and then the car journey to Hua Hin about 120 miles. This was a great holiday and one to be recommended

Room Tip: Go for the lagoon access rooms and ask for a sunny aspect
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  • Stayed: March 2014, travelled on business
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2  Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHuaHin, Hotel Manager at Sheraton Hua Hin Resort & Spa, responded to this reviewResponded 3 April 2014

Dear James M,

Thank you for choosing to stay at the Sheraton Hua Hin Resort & Spa and for taking the time to review our resort. We're pleased to read that overall you had a great time with us. Your comments about the breakfast and our Lagoon Access room are much appreciated.

We look forward to being of continued service to you in the future and for a longer stay!!

Warm Wishes,
Sitthirat Hothongkam
Hotel Manager

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Additional Information about Sheraton Hua Hin Resort & Spa

Address: 1573 Petchkasem Road, Cha-am 76120, Thailand
Region: Thailand > Phetchaburi Province > Cha-am
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Cha-am
#2 Business Hotel in Cha-am
#2 Romantic Hotel in Cha-am
#3 Spa Hotel in Cha-am
#3 Luxury Hotel in Cha-am
Price Range: £103 - £214 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Hua Hin Resort & Spa 5*
Number of rooms: 240
Official Description (provided by the hotel):
Embedded in a tropical garden, Sheraton Hua Hin Resort & Spa comprises nine buildings surrounding a 200 meter long, lagoon-style swimming pool, 6 restaurants & bars, spa, fitness center, 2 tennis courts and a kid's club. All deluxe rooms feature a private garden, balcony or direct access to the pool. ... more   less 
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Also Known As:
Sheraton Hua Hin Hotel Cha-Am
Sheraton Hua Hin Resort And Spa
Sheraton Cha-Am

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