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“Loved, loved, loved the Sheraton Hua Hin Resort...”

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Sheraton Hua Hin Resort & Spa
Ranked #4 of 63 Hotels in Cha-am
Certificate of Excellence
Reviewed 27 July 2014

What a wonderful luxury resort. When checking in at 1 a.m. the front desk staff was very welcoming and quick to show us to our room. We stayed in a deluxe garden room, which was very comfortable and larger and way more comfortable than we expected. The cleaning staff was professional and did a great job. Enjoyed the free full channel television and free wi-fi. The breakfast buffet was wonderful and we did not tire of it during our 6 day stay. The beach was close and offered a relaxing beautiful view. The grounds with numerous pools were also well maintained and we enjoyed evening strolls after dinner. We also enjoyed the hotel shuttle to town several times during our stay. Will definitely stay again.

Room Tip: We stayed in the the deluxe garden view room. We're glad we chose this over the higher priced p...
  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
1  Thank KMooSanJose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHuaHin, Hotel Manager at Sheraton Hua Hin Resort & Spa, responded to this reviewResponded 2 August 2014

Dear KMooSanJose,

Thank you for choosing to stay at the Sheraton Hua Hin Resort & Spa and appreciate the time you have taken to provide your feedback which we have certainly taken on board.

We really appreciate your feedback about the hotel facilities and it is great to hear that you enjoyed your stay with us. We will pass your kind comments regarding our friendly and professional staff to our team.

Once again thank you for staying at Sheraton Hua Hin Resort & Spa and we look forward to welcoming you back in the near future.

Warm Wishes,
Sitthirat Hothongkam
Hotel Manager

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454 - 460 of 1,448 reviews

Reviewed 27 July 2014 via mobile

We stayed at this hotel for 3 nights in a garden view room and were glad we chose this quieter room option. The ground floor pool view rooms are literally at the edge of the pool. Unless you like pool noise and people swimming past your window opt for a garden view room. The rooms are spacious with comfortable beds and good bathrooms.
Whilst the breakfast options are good the overall standard of food at the various restaurants could do with improvement in terms of variety and quality.
The huge pool is excellent offfering diversity of lounge areas, by the ocean or tucked away in small areas around the pool.
The spa was quiet probably due to the relatively high prices and I was able to get a pedicure appointment very easily. Whilst the price was triple that of a bangkok salon the quality of the service was good.
The hotel offers a shuttle bus service in to Huahin which is cheaper than a taxi.
Overall I think this hotel is a good choice for a relaxing family holiday.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Goingnutsinchina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHuaHin, Hotel Manager at Sheraton Hua Hin Resort & Spa, responded to this reviewResponded 30 July 2014

Dear Goingnutsinchina,

Thank you for your review on Tripadvisor, we are grateful that you have taken the time to share your recent experience at the resort. It is delightful to learn that you had a good time and enjoyed the facilities and services at Sheraton Hua Hin Resort & Spa.

We hope to welcome you back again for a pure relaxing stay and to discover the freedom and flexibility to create a lifetime memory.

Warm Wishes,
Sitthirat Hothongkam
Hotel Manager

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Reviewed 27 July 2014

very nice resort... sea facing... full of water bodies... kingsized pools, plunge pools, waterscapes...
nice comfortable rooms, spacious bathrooms,,,stayed duringa wedding event....very comfortable...

Room Tip: rooms with plunge pool are good...
  • Stayed: August 2013, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank GauravJalan1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHuaHin, ้้Hotel Manager at Sheraton Hua Hin Resort & Spa, responded to this reviewResponded 28 July 2014

Dear GauravJalan1,

Thank you for choosing to stay at the Sheraton Hua Hin Resort & Spa and appreciate the time you have taken to provide your feedback which we have certainly taken on board.

Once again, we thank you very much for sharing your experience and we look forward to having the opportunity to welcome you back again in the near future.

Warm Wishes,
Sitthirat Hothongkam
Hotel Manager

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Reviewed 24 July 2014

Went there with a group of friends, the location of this resort is in between the town of Cha Am and Hua Hin. Arrived and we are served welcome drinks, the staff are polite and friendly.The room is spacious, bathroom is clean and the best thing are the bed and pillows as it's been a long time since i had a good sleep. Breafast on The Deck is good too, with lots choices from western food to local Thai noodles. Dining at the pool restaurant Salas which serve Italian food is not bad as well. The resort provide shuttle service to town area for 50 THB but if u got a group of 5 onwards, opt for a 7 seater car which cost around 300 THB. (ask from the concierge)

Room Tip: opt for the lagoon acess room....definitely worth it.
  • Stayed: July 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank elwintai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHuaHin, Hotel Manager at Sheraton Hua Hin Resort & Spa, responded to this reviewResponded 28 July 2014

Dear elwin_tai,

Thank you very much for taking the time to write details review about the resort and we are certainly delighted that you and your friends had a wonderful stay at Sheraton Hua Hin Resort & Spa.

We are grateful for the kind comments to our team members and they are all very appreciative of your comments which motivate all of us to strive for the excellence.

We would love to welcome you back at Sheraton Hua Hin Resort & Spa and to experience more memories and services again very soon.

Warm Wishes,
Sitthirat Hothongkam
Hotel Manager

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Reviewed 24 July 2014

We stayed at the Sheraton last year and I think I reviewed it back then as a great place to stay. But having seen the 'ScammedinJune' review I would have to say that we experienced an Indian wedding, but on a smaller scale, with only about 200 people. We arrived on a Sunday and had 6 great days til the wedding people arrived on the Friday, staying til Sunday 'arvo, then Monday was peaceful again. Try and stay some weekdays if you can and get a room closer to the beach with a garden view. Don't be put off as it is worth a visit.

Room Tip: The Garden view room was our preference as it was quiet with a secluded back yard. The Pool view roo...
  • Stayed: August 2013, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Di C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHuaHin, Hotel Manager at Sheraton Hua Hin Resort & Spa, responded to this reviewResponded 28 July 2014

Dear Di C,

Thank you for constructive comments on your recent stay with us.

We appreciate the time you have taken to provide a very thorough review of your stay at the Sheraton Hua Hin Resort & Spa, and we are pleased that overall you enjoyed the general facilities and the upkeep of the resort.

We hope to see you soon when you need another great holiday to escape from the daily routine, and we look forward to your many returns.

Warm Wishes,
Sitthirat Hothongkam
Hotel Manager

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Reviewed 21 July 2014 via mobile

Great facilities i.e. Main pool is huge and fantastic, many varieties of food(though breakfast was rather below expectation), and nice beach. 70% of staffs were great and professional. Good for family wth kids, wedding, seminar and business!

Stayed: July 2014
1  Thank Vitcha K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHuaHin, Hotel Manager at Sheraton Hua Hin Resort & Spa, responded to this reviewResponded 28 July 2014

Dear Vitcha K,

Thank you very much for taking the time to write details review about the resort and we are certainly delighted that you and your family had a wonderful stay with us.

We would love to welcome you back at Sheraton Hua Hin Resort & Spa and to experience more memories and services very soon.

Warm Wishes,
Sitthirat Hothongkam
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014

Disappointed to find large group celebrating Indian wedding over 2 nights booked at same time as our holiday. I had enquired if there were any groups booked at the same time we were looking and was told there were none. Arrived at hotel with large Asian group being assembled in reception area with group leader on microphone and then arrived in room to read a note advising us there were 400+ group arriving for weekend. They took over hotel exactly as I had read on trip advisor reviews so if you don't want this sort of holiday chose another hotel.

Room Tip: Large Group bookings seem to be focus of this hotel. Weddings result in restaurant being closed for...
  • Stayed: June 2014, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank ScammedinJune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHuaHin, Hotel Manager at Sheraton Hua Hin Resort & Spa, responded to this reviewResponded 28 July 2014

Dear ScammedinJune,

Thank you very much for your time providing us the experience during your recent stay at the Sheraton Hua Hin Resort & Spa. We are sorry to hear that your stay did not meet your expectation and thus we did not have the opportunity to rectify the situation that you described during your stay. Our apologies for not taking immediate assistant and there is no excuse for the unpleasant experience that you highlighted.

It is important for us that each and every guest that walks through our doors carries back fond memories of their stay with us and we are deeply concerned that we have let you down and would like for you to give us another chance to show you the true Sheraton hospitality and we will truly see to it that your experience is customized and positive in all aspects

Once again we are sorry for the unpleasant experience and we hope to be able to make amends and to restore your faith to the resort in the near future.

Warm Wishes,
Sitthirat Hothongkam
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Hua Hin Resort & Spa

Address: 1573 Petchkasem Road, Cha-am 76120, Thailand
Region: Thailand > Phetchaburi Province > Cha-am
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Cha-am
#2 Family Hotel in Cha-am
#3 Romantic Hotel in Cha-am
#3 Spa Hotel in Cha-am
#4 Luxury Hotel in Cha-am
Price Range: £74 - £167 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Hua Hin Resort & Spa 5*
Number of rooms: 240
Official Description (provided by the hotel):
Embedded in a tropical garden, Sheraton Hua Hin Resort & Spa comprises nine buildings surrounding a 200 meter long, lagoon-style swimming pool, 6 restaurants & bars, spa, fitness center, 2 tennis courts and a kid's club. All deluxe rooms feature a private garden, balcony or direct access to the pool. ... more   less 
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Also Known As:
Sheraton Hua Hin Hotel Cha-Am
Sheraton Hua Hin Resort And Spa
Sheraton Cha-Am

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