The hotel looks impressive from a distance.....but it was all downhill from there. The check in process was uneventful.....we were given the key card in a sleeve with two drink coupons.
Our room was not accessible by elevator. We had to go out a side door from the lobby to a service staircase down one floor. Kind of strange for a hotel of this caliber. The signage directing us to our room was confusing. The bellman, who delivered our luggage had to come looking for us because the signage directed us to another part of the hotel. After arriving to our room, our group decided to go to the lobby bar for a complimentary welcome drink.
When we arrived at the bar, we presented the drink coupons (colorful images of several tropical drinks donning fruit slices and umbrellas). To our surprise, we were informed by the waitress that the coupon entitled us to non-alcoholic fruit juice only. Ok, I get it......entice the guest to come to the bar for a drink and deliver a six ounce glass of tropical punch. It would have been better had they greeted us with a glass of juice and a cold towel upon check in.....but no. It is a real insult and made us feel uncomfortable.
The room was nice but we had to call housekeeping to the room to have it cleaned. It was dusty, the walls were dirty with stains and fingerprints and the bathroom shower had a lot of mold. I actually had to point out the issues to the housekeeper when she arrived to the room. I felt bad because I got the impression that she wasn't properly trained and didn't have the proper cleaning supplies.
Not a great experience. Too bad because the property has a lot of promise
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- Also Known As:
- Grand Pacific Sovereign Resort And Spa
- Grand Pacific Sovereign Hotel Cha-Am