If it wasn't for having to book and pay for this location, I would have thought that we were in a butcher shop.
Where to start?
My impression of this hotel was that we were sitting ducks waiting to get abused. We were checked in by a person that can barely speak English and we were the lucky ones. After check in, we needed to use the phone and went back to the reception where we were greeted by the English speaking "Guy". "Guy" was extremely arrogant and unwilling to help. His best proposal was to charge us around 100 baht to make a local phone call. The wifi was often defective and nobody was able to fix the problem. If you want to use a safe, you need to pay an extra 100 baht. These were the only requests we made since we lost patience dealing with the staff.
The rooms were extremely cold and perfect for meat preservation. The ventilation in the washroom acted as a window which made the washroom extremely cold. Once in the room, we were unable to do anything but to stay under the bed sheets.
The good thing about this resort was the breakfast. The hot and cold buffet was quite tasty. However, I don't understand why they had to open all the windows within the restaurant when it was cold enough. I want soup, not popsicle soup!!!
Overall, if you really want to visit Laluna, go for the breakfast and nothing else.
- Official Description (provided by the hotel):
- Laluna Hotel & Resort has 79 modern Thai style bungalows that are fully equipped with international standard amenities. When you stay at Laluna Hotel & Resort you will feel like staying in a lush tropical garden. Our warm and friendly staff are always available to assist and help make your stay with us a memorable one. Our facilities include a large lagoon swimming pool, restaurant, buffet breakfast complex and conference center. Laluna Hotel & Resort with its tropical style gardens is both quiet and private perfect for that relaxing getaway and only a 5 min drive or 15 minute walk from the heart of town. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, HotelsClick, Agoda, TripOnline SA, Ebookers, Evoline ltd, HotelQuickly and 5viajes2012 S.L. so you can book your Laluna Hotel and Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Laluna Hotel Chiang Rai
- Laluna Resort Chiang Rai