I was unable to book at the various travel websites as it shows that the hotel was full so I went to the hotel website and managed to book a poolside view room at a higher price than what the travel websites were offering. The room was OK but housekeeping could have done a better job (lots of mosquito in the toilet/room). Since I paid a higher room rate, I was given dinner voucher for my two nights stay. The food at the restaurant was sub-standard and I guess the cooks were not committed to do their best, in fact, I would say that it is the worst Thai food I have taken in Thailand. For breakfast at the dining hall, it was terrible, the foods were served cold and there were no service crew to serve the guests. I don't understand why the buffet warming trays were not heated up. The guy at the reception was unfriendly and has a indifferent attitude, maybe because he was on duty 24-hour a day as he was always there, day or night manning the reception. It does not make sense to me that whenever I go for my breakfast or dinner, I have to stop by to pick up my dining voucher. They could have issued all vouchers upon check in so as not to cause inconvenience to the guests.
- Official Description (provided by the hotel):
- Laluna Hotel & Resort has 79 modern Thai style bungalows that are fully equipped with international standard amenities. When you stay at Laluna Hotel & Resort you will feel like staying in a lush tropical garden. Our warm and friendly staff are always available to assist and help make your stay with us a memorable one. Our facilities include a large lagoon swimming pool, restaurant, buffet breakfast complex and conference center. Laluna Hotel & Resort with its tropical style gardens is both quiet and private perfect for that relaxing getaway and only a 5 min drive or 15 minute walk from the heart of town. ... more less
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- Also Known As:
- Laluna Hotel Chiang Rai
- Laluna Resort Chiang Rai