There's a multitude of things wrong with this hotel. Our first impressions with the Front Desk staff were alright with a warm smile, but that completely changed when we stepped into the room.
Upon looking down in front of the bathroom was a dead cockroach with lots of ants around it. We carefully walked over it and proceeded to the interior and the floor was just full of dead ants! We called the Housekeeping staff and although quick to respond to our complaints, were only giving us the excuse that the room had not been sold for several days. This is just unacceptable.
Hot water in the room did not work and the staff over the phone said to turn the handle to the "hot" direction like I didn't know how to use it. Pubic hair was found in the bathtub upon check-in, ants made their home near the toilet complete with a dirt mound, and the toilet seat was moldy.
The restaurant seemed very outdated with decor from the 80's and staff that just didn't seem very happy to be there. Not that they weren't nice to us, but we felt like they'd rather be somewhere else. Room service food was not that bad except for the chicken that came with the Fried Rice was just inedible.
Overall, there are other choices in Hat Yai like the Centara that probably have better service and accommodations. I've been working in hotel management for years and I would respectfully like to say that the managers here can put a lot more effort to turn this place into a vacation destination. The only reason I came here was because of a meeting hosted here. For now, I just cannot recommend this place to anyone but would like to see this place turn around in the future.
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- Also Known As:
- Hatyai Paradise Hotel And Resort
- Hatyai Paradise Hotel Hat Yai