The Mayflower Grand Hotel is situated at the junction of Thanon Saengchan and Thanon Prachathipat and is one of the better located hotels in terms of proximity to the town centre of Hat Yai. The main shopping centre of Lee Garden and it's surrounding markets are literally on your doorstep from this hotel. Being positioned so central, banks, money changers, eateries (from street food to more up-market restaurants), taxis and tut-tuts are also readily available. There is even a handy 7-Eleven just across the street, very handy when you want to pick up extra toiletries or even bottled water.
The hotel is fairly easy to find and has it's own on-site secure parking which is free for guests and is in a fenced off, guarded, compound behind the hotel. The only complaint here is that the parking bays are very narrow so the potential for damage to your car with inconsiderate people opening doors without thinking is higher.
Like many of the hotels in Hat Yai the Mayflower is quite dated albeit this hotel was apparently given a make over several years back. Again, like may other hotels, the reception area is quite grand and ornate but the rooms themselves are less grand, they are however better than some of the much older hotels that have not benefitted from relatively recent refurb. The reception staff are polite and friendly, some speaking better English than others. At around 1290 baht walk-in rate (at the time of writing) I think it's a bit pricey given that the newer 'New Season Hotel' can be booked for about the same. Breakfast is not included even at that high rate. I would certainly try to get reduced voucher prices from travel agents in Hat Yai or near the border (if driving there) but even these rates don't come down much. Some internet deals may be available if you're lucky.
The rooms have wooden floors and older CRT style TVs. Picture quality on the TVs is OK and the channel selection reasonable. The beds are king-size and comfortable and the air-con is effective but quite noisy. There are no ceiling fans in the room. A kettle is provided but, oddly, no mugs, spoons or coffee/tea? Two bottles of water are provided daily. The bathrooms are of reasonable size and the showers are 'over the bath' type with a curtain, not a cubicle. The bathrooms are the least appealing part of the rooms with some looking a bit grubby, the towels are also cheap and a bit rough, common in the hotels here. There is a fairly good tray of toiletries. There is a table and 2 chairs in each room but these are of a very cheap and uncomfortable looking white fibreglass type material. There is also wifi throughout the hotel. Entry to the room is via 'card-swipe' as opposed to traditional key, the door self-locks as you leave.
The experience at this hotel was overshadowed a bit at first because of a noisy group who had booked several room on the same floor and constantly shouted to each other down the corridor with no consideration for others. At first the hotel said a room change was not possible until I went to reception and told them in no uncertain terms that as a paying guest I expect, amongst other things, a relaxing environment. If the hotel cannot manage their business and either a) keep the noise down or b) change the room I would be taking option c) check out with full refund as the hotel cannot fulfil its part of the contract. After that, their attitude changed and we were given a different room. Hotels need to understand that guests are PAYING to stay in their establishments and in this case, paying quite a lot, it's NOT free!!! As a result, guests have the right to expect certain reasonable standards and the hotel are obliged to provide them, not expect customers to put up with any sub-standard ability to manage their business!!
I would stay at the hotel again but I'd likely try to get a better rate or stay at the New Season for the same price OR one of the slightly older hotels which are a bit further out from the centre but quite a lot cheaper (e.g. Sakura Grand View).
+ Very well located, very central for shops, markets, eating and nightlife
+ Reasonable sized rooms
+ Comfortable beds
+ Free wifi throughout hotel
+ Hair dryer in room
+ Kettle in room (but no tea, coffee or mugs)
+ Room safe in room
+ Two free bottles of mineral water daily
+ On site parking
+ Pleasant reception staff
+ Reasonable sized wardrobe
+ Reasonable priced room service menu
+ House keeping staff friendly and helpful
- Quite expensive at full rates
- Wifi signal a bit weak at times
- TVs in room are older CRT style
- Not enough coat-hangers in wardrobe
- No ceiling fans in room
- Hotel will wish to retain your passport until checkout but you can pay a returnable deposit instead if you wish.
- Car park spaces a bit small
- Car park is of open-air type so cars get hot during day
- Access to car park (and entrance to hotel from car park) is through a restaurant fire-exit
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