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“Excellent central location, reasonable quality but pricey”

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Mayflower Grande Hotel - Hat Yai
Ranked #33 of 87 Hotels in Hat Yai
George Town, Malaysia
Level Contributor
67 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Excellent central location, reasonable quality but pricey”
Reviewed 24 March 2013

The Mayflower Grand Hotel is situated at the junction of Thanon Saengchan and Thanon Prachathipat and is one of the better located hotels in terms of proximity to the town centre of Hat Yai. The main shopping centre of Lee Garden and it's surrounding markets are literally on your doorstep from this hotel. Being positioned so central, banks, money changers, eateries (from street food to more up-market restaurants), taxis and tut-tuts are also readily available. There is even a handy 7-Eleven just across the street, very handy when you want to pick up extra toiletries or even bottled water.

The hotel is fairly easy to find and has it's own on-site secure parking which is free for guests and is in a fenced off, guarded, compound behind the hotel. The only complaint here is that the parking bays are very narrow so the potential for damage to your car with inconsiderate people opening doors without thinking is higher.

Like many of the hotels in Hat Yai the Mayflower is quite dated albeit this hotel was apparently given a make over several years back. Again, like may other hotels, the reception area is quite grand and ornate but the rooms themselves are less grand, they are however better than some of the much older hotels that have not benefitted from relatively recent refurb. The reception staff are polite and friendly, some speaking better English than others. At around 1290 baht walk-in rate (at the time of writing) I think it's a bit pricey given that the newer 'New Season Hotel' can be booked for about the same. Breakfast is not included even at that high rate. I would certainly try to get reduced voucher prices from travel agents in Hat Yai or near the border (if driving there) but even these rates don't come down much. Some internet deals may be available if you're lucky.

The rooms have wooden floors and older CRT style TVs. Picture quality on the TVs is OK and the channel selection reasonable. The beds are king-size and comfortable and the air-con is effective but quite noisy. There are no ceiling fans in the room. A kettle is provided but, oddly, no mugs, spoons or coffee/tea? Two bottles of water are provided daily. The bathrooms are of reasonable size and the showers are 'over the bath' type with a curtain, not a cubicle. The bathrooms are the least appealing part of the rooms with some looking a bit grubby, the towels are also cheap and a bit rough, common in the hotels here. There is a fairly good tray of toiletries. There is a table and 2 chairs in each room but these are of a very cheap and uncomfortable looking white fibreglass type material. There is also wifi throughout the hotel. Entry to the room is via 'card-swipe' as opposed to traditional key, the door self-locks as you leave.

The experience at this hotel was overshadowed a bit at first because of a noisy group who had booked several room on the same floor and constantly shouted to each other down the corridor with no consideration for others. At first the hotel said a room change was not possible until I went to reception and told them in no uncertain terms that as a paying guest I expect, amongst other things, a relaxing environment. If the hotel cannot manage their business and either a) keep the noise down or b) change the room I would be taking option c) check out with full refund as the hotel cannot fulfil its part of the contract. After that, their attitude changed and we were given a different room. Hotels need to understand that guests are PAYING to stay in their establishments and in this case, paying quite a lot, it's NOT free!!! As a result, guests have the right to expect certain reasonable standards and the hotel are obliged to provide them, not expect customers to put up with any sub-standard ability to manage their business!!

I would stay at the hotel again but I'd likely try to get a better rate or stay at the New Season for the same price OR one of the slightly older hotels which are a bit further out from the centre but quite a lot cheaper (e.g. Sakura Grand View).

Positives
+ Very well located, very central for shops, markets, eating and nightlife
+ Reasonable sized rooms
+ Comfortable beds
+ Free wifi throughout hotel
+ Hair dryer in room
+ Kettle in room (but no tea, coffee or mugs)
+ Room safe in room
+ Two free bottles of mineral water daily
+ On site parking
+ Pleasant reception staff
+ Reasonable sized wardrobe
+ Reasonable priced room service menu
+ House keeping staff friendly and helpful


Negatives
- Quite expensive at full rates
- Wifi signal a bit weak at times
- TVs in room are older CRT style
- Not enough coat-hangers in wardrobe
- No ceiling fans in room
- Hotel will wish to retain your passport until checkout but you can pay a returnable deposit instead if you wish.
- Car park spaces a bit small
- Car park is of open-air type so cars get hot during day
- Access to car park (and entrance to hotel from car park) is through a restaurant fire-exit

Room Tip: Rooms on 12th floor and above are likely to be quieter given that there are far fewer rooms on the c...
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  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Pick_of_Penang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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64 reviews from our community

Traveller rating
    4
    25
    21
    6
    8
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25
4
2
1
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Japanese first
  • Thai first
  • Any
English first
Isle of Man, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 March 2013

The receptionist at the hotel is very bad. They did respect me as well since I want to change the room because the room is very dark and in back corner of the floor. But the receptionist not allow me to change the room or cancel the room and scold us that why we want cancel or change the room. She scolds us in the lobby in front of many other tourists.

Other than this, the room service is very slow and bad. I just request a travel adopter and it need more than half hours to send to my room. And the hotel staff is with angry face because I did give her any tip as well.

Besides that, the room is small. Just have 2 single beds and no have more space for the extra bed or place for big luggage. It very small for us since we no have extra place to put our luggage..

and that day when we stay the hotel had event for a group of society. they sing and play at the restaurant inside the hotel. it was very noisy because the sound is affect till i cant sleep during the midnight. and we also can heard the people talking in the corridor..

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank haehae1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Hat Yai hotels

Alor Setar
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 19 February 2013

Very centrally located in Hatyai City. Fronting Christina Massage Centre and just one-minute walk to Central Shopping Centre and Lee Gardens Plaza. The staff are friendly and helpful. The rooms are refurbished to suit the modern style and the wi-fi are everywhere available, free.

Room Tip: Book early as it alway fully-booked.
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  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank EricLia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penang
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 18 January 2013

My 2nd visit to Mayflower, first choice for me during a trip to Hat Yai, as have previous bad experiences for the other hotel surrounding.
Obviously, it is a nice building situated next to the busy streets on Hat Yai, very convenient location, walking distance to hunt for food and shopping.
Room is clean, with a nice Satelite TV Program minus the LCD.
In term of service, well, it still need some improvement for customer service, especially for the front desk.
Overall, it is good and nice, and plus point....it got a free wireless.

  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Elvin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 January 2013

the hotel is located at the heart of hat yai
near by the famous landmark Lee Gardens Plaza ,walking distance around 3 min
7 eleven just opposite the hotel,it is very convenient

friendly reminder
hotel will hold and keep your passport until you check out.
free wifi but very slow

  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank monopuppy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 18 September 2012

Stayed from 7Sep - 12Sep, booked 4rooms in total.Check in was fast, once in room, clean, comfy & cozy. Throughout the stay, housekeeping keeps my rooms clean & not taking any tips which i left in the room. Close to Shopping Streets & food. 2bottles of drinking water each day provided by the hotel.

The cons : the room i stayed have slight noise coming from the loo, small issue as once i close the door the noise can't be heard.
TV channels very limited.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank happyanngel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 6 September 2012

I chosen this hotel because of the good reviews written… but we are just so unlucky!!! We stayed for 4nights on Sept 2012.
• Reception (check-in side) & Bell boy services was good & check-in was fast.
**Hotel will hold-on to your PASSPORT until u check-out.
• Hotel Location was Good, near shopping, 7-11 store, massage, markets, eatery & night hawker street,
• Free Wi-Fi in room but connection was BAD even after they fixed! Lobby Wi-Fi was good.
• Room big enough & clean with King size bed but water leaking beside toilet bowl, they never fix properly, technician doesn’t speak English at all. Toilet blind spoil, so can see thru from bed area while using. Cupboard just opp. toilet with 2 hanger only.
** Housekeeper attitude was “Super Reality”. If u asked for addition pillow or towel etc… u give them TIPS after they delivered the next time they saw u or u still need their services, they will show u Super FAST Response & Sweet SMILING FACES. The more tips u gave u get more smiling faces & better services. If u gave less, u get black faces and RUDE Attitude (ex: refuse to change towels for the next few days, I paid them to change) for the rest of the days u staying! We had 3 family in 3 rooms, that’s our 3 REAL Experience for 5days 4nites !!!
• If u wan more services from Hotel Housekeeper and they REPLY u “NO MORE” or “Cannot, No No”, ask them again while holding money on your hand make sure they notice it, this mean u going to give them this AMOUNT of tips after they delivered, they will sure FULLFILL your request. It works on us!
** Check-out counters staffs attitude was impolite - Please check-out earlier because hotel will need to check your rooms b4 they give you back your PASSPORT. Our 3rooms took 30mins+ for checking. Here is what had happened to us: 1 of our room was been charged due to missing of some drinks in their fridge, if we refuse to pay, they WILL NOT GIVE US BACK OUR PASSPORTs. So for giving no other choice, we felt that we are been “threaten” to pay. And they actually accuse that room family which gave little tipping!!! **
We had investigated among ourselves, confirmed that NO adults or our 3 kids(8-11yrs old) took any drinks from Hotel Fridge! We bought our cold drinks everyday from 7-11 opposite hotel. **
For such Hotel Housekeeper & the On-hold Passport services, I will never stay in this hotel again! I really hate the feeling, felt been threaten. There are lots of other hotels in the same area.

Room Tip: Hate SMOKING SMELL & noise, don't stay in the rooms near to Lifts, Fire Hose cabinet & w...
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  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Es L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mayflower Grande Hotel - Hat Yai

Property: Mayflower Grande Hotel - Hat Yai
Address: 150 Saengchan Road, Hat Yai 90110, Thailand
Region: Thailand > Songkhla Province > Hat Yai
Amenities:
Restaurant Spa
Hotel Style:
Ranked #33 of 87 Hotels in Hat Yai
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Mayflower Grande Hotel - Hat Yai 2.5*
Number of rooms: 89
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