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Mayflower Grande Hotel - Hat Yai
Ranked #24 of 96 Hotels in Hat Yai
Reviewed 3 July 2013

been stayed at this hotel when visited HY for pass few years. All staff are good except the counter staff who always don't understand customer need and only one or two can speak english. I always travel with my family during the bussiness trip and need separate bill for the room I stayed, but every visit need time to asked them separate the bills. some requests like link-room, high floor, twin bed are to be confirm again when check-in. Rooms are clean, location is good.

  • Stayed: June 2013, travelled with family
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1  Thank KHChia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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38 - 44 of 68 reviews

Reviewed 19 June 2013

The location is quite good. It is just opposite the Lee Garden Plaza where you can shop and dine. At night the street in front become a food street.

The old CRT TV has a lot of channels but signal is very poor - white grain. Room is quite.

Parking is behind the hotel, open air.

  • Stayed: June 2013, travelled with family
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Thank nnthoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 May 2013

We booked this room with very reasonable price, we arrived around 8am and the hotel allow us to check in early thus we have a good rest. Room is simple but nice and comfortable, all the shopping, restaurant just nearby , very easy to access, will definately stick to this hotel for my next visit.

  • Stayed: May 2013, travelled with friends
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1  Thank ngsiewcheng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2013

- hotel is very near to some shopping street and mall. The opposite had a convenience stall (7-11)
The elevator is slow and small.. The shower not so good.. when u turn the tap to the hot water side u need to wait for awhile only the water turn hot and it's boiling hot temp(too hot). The bed sheet was dirty on the day we arrive and change it on the next day. The reception was not so friendly.
They don't have any parking lot or drop off in front of the hotel.
Other thing in this hotel was still ok..

Room Tip: u can exchange your currency and had a foot massage just next few shop ! Cheap!
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  • Stayed: December 2012, travelled with family
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3  Thank XianSoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2013

I find the hotel room is clean and well fitted parquet flooring. easy access to anywhere for tourists. I had been staying at this hotel for more than twenty times and all my fiends love it very much. my favorite floor are 9th and 11th and 12th floor.the housekeeping very helpful and polite,maybe we are regulars.I just came back on 4th march...I stay at 10th flr n we don like the housekeeping...no money no say mentality. the front desk staffs need to be educated on cust svcs...the only hotel uses solar panel.

Room Tip: if possible, ask for 11th flr...nice design and LCD tv..strong wifi is on 12th floor
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  • Stayed: March 2013, travelled with friends
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6  Thank louislele6880
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2013

The Mayflower Grand Hotel is situated at the junction of Thanon Saengchan and Thanon Prachathipat and is one of the better located hotels in terms of proximity to the town centre of Hat Yai. The main shopping centre of Lee Garden and it's surrounding markets are literally on your doorstep from this hotel. Being positioned so central, banks, money changers, eateries (from street food to more up-market restaurants), taxis and tut-tuts are also readily available. There is even a handy 7-Eleven just across the street, very handy when you want to pick up extra toiletries or even bottled water.

The hotel is fairly easy to find and has it's own on-site secure parking which is free for guests and is in a fenced off, guarded, compound behind the hotel. The only complaint here is that the parking bays are very narrow so the potential for damage to your car with inconsiderate people opening doors without thinking is higher.

Like many of the hotels in Hat Yai the Mayflower is quite dated albeit this hotel was apparently given a make over several years back. Again, like may other hotels, the reception area is quite grand and ornate but the rooms themselves are less grand, they are however better than some of the much older hotels that have not benefitted from relatively recent refurb. The reception staff are polite and friendly, some speaking better English than others. At around 1290 baht walk-in rate (at the time of writing) I think it's a bit pricey given that the newer 'New Season Hotel' can be booked for about the same. Breakfast is not included even at that high rate. I would certainly try to get reduced voucher prices from travel agents in Hat Yai or near the border (if driving there) but even these rates don't come down much. Some internet deals may be available if you're lucky.

The rooms have wooden floors and older CRT style TVs. Picture quality on the TVs is OK and the channel selection reasonable. The beds are king-size and comfortable and the air-con is effective but quite noisy. There are no ceiling fans in the room. A kettle is provided but, oddly, no mugs, spoons or coffee/tea? Two bottles of water are provided daily. The bathrooms are of reasonable size and the showers are 'over the bath' type with a curtain, not a cubicle. The bathrooms are the least appealing part of the rooms with some looking a bit grubby, the towels are also cheap and a bit rough, common in the hotels here. There is a fairly good tray of toiletries. There is a table and 2 chairs in each room but these are of a very cheap and uncomfortable looking white fibreglass type material. There is also wifi throughout the hotel. Entry to the room is via 'card-swipe' as opposed to traditional key, the door self-locks as you leave.

The experience at this hotel was overshadowed a bit at first because of a noisy group who had booked several room on the same floor and constantly shouted to each other down the corridor with no consideration for others. At first the hotel said a room change was not possible until I went to reception and told them in no uncertain terms that as a paying guest I expect, amongst other things, a relaxing environment. If the hotel cannot manage their business and either a) keep the noise down or b) change the room I would be taking option c) check out with full refund as the hotel cannot fulfil its part of the contract. After that, their attitude changed and we were given a different room. Hotels need to understand that guests are PAYING to stay in their establishments and in this case, paying quite a lot, it's NOT free!!! As a result, guests have the right to expect certain reasonable standards and the hotel are obliged to provide them, not expect customers to put up with any sub-standard ability to manage their business!!

I would stay at the hotel again but I'd likely try to get a better rate or stay at the New Season for the same price OR one of the slightly older hotels which are a bit further out from the centre but quite a lot cheaper (e.g. Sakura Grand View).

Positives
+ Very well located, very central for shops, markets, eating and nightlife
+ Reasonable sized rooms
+ Comfortable beds
+ Free wifi throughout hotel
+ Hair dryer in room
+ Kettle in room (but no tea, coffee or mugs)
+ Room safe in room
+ Two free bottles of mineral water daily
+ On site parking
+ Pleasant reception staff
+ Reasonable sized wardrobe
+ Reasonable priced room service menu
+ House keeping staff friendly and helpful


Negatives
- Quite expensive at full rates
- Wifi signal a bit weak at times
- TVs in room are older CRT style
- Not enough coat-hangers in wardrobe
- No ceiling fans in room
- Hotel will wish to retain your passport until checkout but you can pay a returnable deposit instead if you wish.
- Car park spaces a bit small
- Car park is of open-air type so cars get hot during day
- Access to car park (and entrance to hotel from car park) is through a restaurant fire-exit

Room Tip: Rooms on 12th floor and above are likely to be quieter given that there are far fewer rooms on the c...
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  • Stayed: March 2013, travelled as a couple
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7  Thank Ninja_Sanook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2013

The receptionist at the hotel is very bad. They did respect me as well since I want to change the room because the room is very dark and in back corner of the floor. But the receptionist not allow me to change the room or cancel the room and scold us that why we want cancel or change the room. She scolds us in the lobby in front of many other tourists.

Other than this, the room service is very slow and bad. I just request a travel adopter and it need more than half hours to send to my room. And the hotel staff is with angry face because I did give her any tip as well.

Besides that, the room is small. Just have 2 single beds and no have more space for the extra bed or place for big luggage. It very small for us since we no have extra place to put our luggage..

and that day when we stay the hotel had event for a group of society. they sing and play at the restaurant inside the hotel. it was very noisy because the sound is affect till i cant sleep during the midnight. and we also can heard the people talking in the corridor..

  • Stayed: February 2013, travelled with family
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3  Thank haehae1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mayflower Grande Hotel - Hat Yai

Address: 150 Saengchan Road, Hat Yai 90110, Thailand
Region: Thailand > Songkhla Province > Hat Yai
Amenities:
Restaurant Spa
Hotel Style:
Ranked #24 of 96 Hotels in Hat Yai
Price Range: £25 - £35 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Mayflower Grande Hotel - Hat Yai 2.5*
Number of rooms: 89
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