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“Excellent place right at the heart of the city”

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Centara Hotel Hat Yai
Ranked #1 of 96 Hotels in Hat Yai
Reviewed 26 December 2013

Great location to start off with and lots of tuk-tuk (local taxi) available with reasonable price. The hotel itself is good where the staffs are very friendly and helpful, though their vocab of english are limited.

Me and my friends room got upgraded to deluxe but we missed out on the connecting room, which I purely understood as it was subjected upon availability. Rooms need some maintenance though but those are just small matters, it still looked awesome. Breakfast was okay, not that interesting and it's at 220++ baht per person.

Would really recommend those to stay at this hotel though it's a bit pricey. But as what they say, you get what you pay for and this is a top-notch hotel among the rest in the area.

  • Stayed: December 2013, travelled as a couple
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Thank SoonAun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this reviewResponded 27 December 2013

Dear Guest SoonAun ,

Thank you very much for your feedbacks with constructive comments for room of improvements. We are trying our best to delivery the best services for our customers.
The English training for guest contact staffs is conducting regularly to ensure that they are able to communicate effectively. The room preventive maintenance programme is carried out throughtout the year as to maintain a room at its best condition.
Breakfast items also reviewing regularly by our Executive Chef and would make change/ rotate as appropriates.

Thank you again for your comments and we wish to have an opportunity to welcome you back to Centara Hotel Hat Yai again soon.

Warm regards,
Opas Damrongkul
General Manager

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Reviewed 26 December 2013 via mobile

One of the best 3 1/2 stars hotel! Price is reasonable for the rooms and the environment and rooms are great. Feels like in a 5 star hotel. Besides that, the location is just perfect. With malls and food all nearby! Best trip of the year! Tq Centara for a pleasant stay!

Stayed: December 2013, travelled with family
Thank Adam L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this reviewResponded 27 December 2013

Dear Guest Adam L,

I'm delighted to learn that you were satisfied with your recent stay with us. Thank you for highlighting about our room and the advantage location!

We look forward for a pleasure of welcome you back on your next trip to Hat Yai.

Warm regards,
Opas Damrongkul
General manager

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Reviewed 19 December 2013

Top choice whenever visiting Hat Yai. Have tried other hotels but they are not to my liking. Centara is located in a very strategic location accessible to most shopping and amenities. Hospitable with friendly staffs.

  • Stayed: December 2013, travelled as a couple
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1  Thank nadinefaye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this reviewResponded 20 December 2013

Dear Guest Nadinefaye

Thank you for your favorable comments, I'm glad to hear that you were happy with Hotel location and appreciated with our friendly staffs. Hotel location, yes as most of the reviewer mentioned, it can't be better!

We look forward to welcome you back on your next trip to Hat Yai.

Warm regards,
Opas Damrongkul
General manager

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Reviewed 15 December 2013

Stayed in Hat Yai for a couple of nights. The hotel location can't be better. Shopping Mall, cinema, restaurants are just a few steps away.

Nice clean and well appointed rooms, the bed however was a bit too hard for my liking.

Food was nice with quite a good selection of dishes for breakfast.

  • Stayed: September 2013, travelled on business
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Thank Siddiki89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this reviewResponded 18 December 2013

Dear Guest Siddiki89,

Thank you for your feedbacks, the Hotel location is of great advantage as you mentioned. Regarding a bed, people having different preferences, we actually can arrange it softer by putting a soft mattress on top of it.
We appreciate your favorite comments about our room and foods selection, this is truly encouraging us to maintain standard and to keep it up.

We hope to have a pleasure of welcome you back at Centara Hotel Hat Yai.

Warm regards,
Opas Damrongkul
General manager

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Reviewed 11 December 2013

Love the location. Right smack in the middle of everything. Great street food right outside at night.

Rooms are spotless and spacious. I have stayed here a number of times and have never been dissappointed.

  • Stayed: May 2013, travelled with family
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Thank HannyBunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this reviewResponded 15 December 2013

Dear Guest HannyBunny,

Warm greeting from Hat Yai , glad to hear that you satisfied with your recent stay again. Thank you for highlighting about the Hotel location that right in the Centre, so provide every conveniences. The room preventive maintenance programme is caring out regularly, to ensure rooms are maintained at its best conditions.

We look forward on having you back again in the near future.

Warm regards,
Opas Damrongkul
General manager

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Reviewed 5 December 2013 via mobile

This hotel is very affordable to spend your holiday at Hat Yai. The services are good. The location is very strategic because it is in the central of Hat Yai. There are lots of attractions at the surrounding. Besides it is also linked with shopping mall. Therefore, in future I will choose to stay at this hotel again.

Stayed: December 2013, travelled with family
1  Thank Amalina R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this reviewResponded 15 December 2013

Dear Guest Amalina R,

Thank you for your review. I am glad to learn that you enjoyed your stay and that you found it to your satisfaction. Many thanks for highlighting about the location and services in your review. It is certainly special and great advantage of the Hotel. Many thanks for staying with us and we sincerely appreciate that you keen to stay with us again.

It was our pleasure to have you and we look forward to your next visit.

Warm regards,
Opas Damrongkul
General manager

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Reviewed 2 December 2013

Spent a night at this wonderful located hotel. If you are in Hat Yai simply for foodies and shopping weekend, then this is your best choice. I had my stay in a Double Bed Deluxe non smoking room which was big and clean. The prices was relatively high compared to others.

Check In: Check-in time for most hotel is at 14:00 but this hotel staff was willing to let me check in 2 hours before. The staff are well mannered but the time to check-in took relatively long. Spent 10 mins standing behind a family who were asking questions in regards to the rooms, there were some additional staff at the counters but they don't seemed to be willing to help out her colleague who was busy attending the family in front of me. It took me 10 mins to get other staff to check me in. Overall experience, really bad. Checked me into 2 single beds instead of the requested double bed.

Rooms: Double bed deluxe rooms are big and clean. Checked most of the important boxes. Tho the mattress appears to be quite hard and doesn't looked as comfy as you would have expected it. Don't put your hopes high up. Pillows isn't fluffy, so do bring your own pillows. The floor I was staying at was 11th floor, it claimed to be non smoking, but clearly there are other hotel occupants were smoking in their rooms. I could smell someone on the floor smoking weed, which is really really bad. Rooms aren't properly sound-proof as well, could hear the music blasting from other rooms and can hear the music from the ballrooms below. Apart from that, the room I was staying in felt a bit damped and have a pungent smell when entered.

Facilities: The rooms are well equipped with the necessary electronic equipment but there are rooms for improvement. The television was appalling, as I get snowy pictures and not many English speaking channels. The only channel for me was BBC News, really poor. There were only 8 channels for me that is working, but only 1 is in English. Aside from that, there were 2 cups but only 1 spoon.

Overall Experience: Would go back there in the future, but only after seeing improvements been rectified.

Room Tip: Make sure to clarify that you want a quiet room
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  • Stayed: November 2013, travelled with family
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Thank CCCSY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this reviewResponded 14 December 2013

Dear Guest CCCSY,

Many thanks for sharing your feedbacks. We certainly appreciate your review and thank you for taking time to write and share this review. I am sorry to learn that check in process was not to your satisfaction, this has been adressed,necessary and appropriates training is being carried out. With regard to the cigarett smell, we have been trying hard to rectify of this issue, unfortunately some people just disregard to the sign and did not give cooperation. We have put the ozone machine, the automatic fresh air spraying machine on the corridor of each floor. This would help on releasing smell from the guest floor.Thank you for your further comments about our room, we do arrange soft mattress on top of the bed if some people prefer softer bed as well as pillow, we do have pillow menu for you to choose from. The room preventive/ maintenance is carried out regularly to maintain a room at its best condition.
We hope to have an opportunity of welcome you back, so that we can show of improvements made.

Warm regards,
Opas Damrongkul
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Centara Hotel Hat Yai

Address: 3, Saneha Nusorn Road, Hat Yai 90110, Thailand
Region: Thailand > Songkhla Province > Hat Yai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 96 Hotels in Hat Yai
Price Range: £35 - £58 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Centara Hotel Hat Yai 4*
Number of rooms: 248
Official Description (provided by the hotel):
Located right in the heart of Hat Yai, a bursting city near the Malaysian border, and interconnected to Central Department Store, the four-star Centara Hotel Hat Yai is a local landmark and a favourite with long-stay guests and both leisure and business travellers. All 248 rooms, suites and apartments are comfortably-sized – from 25 to 76 square metres, and feature free Wi-Fi access. The apartments are particularly spacious and feature a living and dining area with self-catering facilities. Those are located on dedicated floors thereby offering privacy and home-away-from-home comfort to long-stay guests. The hotel plays host to two restaurants, including Ginger which serves Japanese, Chinese and Thai flavours from an open kitchen, one bar, and one café. The hotel has a fully-equipped fitness centre that overlooks the outdoor with swimming pool. For those who want to relax body and mind, Cense by Spa Cenvaree offers a full range of wellness treatments and therapies in surroundings that utilise Balinese and Thai design themes to create a sanctuary of the senses. There is also E-Zone with a choice of video games for the young at heart. The hotel is just over 20 minutes from Hat Yai International Airport. ... more   less 
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Also Known As:
Novotel Centara Hat Yai Hotel Hat Yai
Novotel Hat Yai
Hat Yai Novotel

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