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“Not bad but slightly disappointed”

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Centara Hotel Hat Yai
Ranked #1 of 90 Hotels in Hat Yai
Huy, Belgium
Level Contributor
81 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Not bad but slightly disappointed”
Reviewed 6 January 2014

We booked the hotel for 2 nights. Our room is clean, comfortable and spacious. It does not have bathtub though. The reception staff were ok at check in but were not able to recommend place the see and thinfs to do. The breakfast was very disappointing . It did not offer any bacon or any pork. We felt like being in a pork free country suddely. The bread options were poo. We regretted to have paid for it. The location of the hotel is good. The pool water is very cold as it is never touched by sun rays. It is built on the 7th floor and fully shaded by buildings.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Philippe D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review, 18 January 2014
Dear Guest Philhuy2013

Thank you for sharing your feedbacks on TripAdvisor. I am glad to hear that you liked our room and enjoyed with Hotel location. Your comment regarding inefficient of our Receptionist is well taken noted and necessary training to rectify the issue is being carried out. In regard to no pork served at breakfast, please be advised that a Restaurant that serving breakfast is certified as "Halal Restaurant" so pork free. However, we do provide varieties of breakfast items, as well as a la cart menu is available via our Room Service. Your comment about bread options also noted and will work on improvement.

We hope to have a pleasure of welcoming you back to Centara Hotel Hat Yai, so that we can prove of improvements.

Warm regards,
Opas Damrongkul
General Manager.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (109)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Level Contributor
177 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 3 January 2014

We recently stayed here for 2 nights during a short trip to Hat Yai.

This hotel was previously Novotel Sukonthai.

Location wise the hotel is in the main street of Hatyai and close to the shopping, food and other attractions. Besides the entrance on the ground floor, there is a cafe run by the hotel as well. To get to the lobby on the 6th floor one needs to use the elevators.

The lobby area is quite big and there is a lounge area and a few restaurants at this level. There is a slight musty smell as you walk from the hallway from the elevators to the rooms. It would be good if the hotel did some refurbishment.

The rooms are quite nice but have aged somewhat from my visit a few years ago. There also have a few new floors which have been extended with rooms that are newer and categorised as apartment suites. Unfortunately as this was a later extension one would need to get to the a certain floor via the older elevators and then change elevators to get to this newer floors which can be quite inconvenient.

The buffet breakfast was average and I remember it having a wider spread previously. The service was good in general as is the case with many hotels in Thailand.

Overall quite a good hotel to stay in Hat Yai and probably the better option available at the moment in Hat Yai.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank LiveNLetLive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review, 4 January 2014
Dear Guest LiveNLetLive,

Thank you for writing a review about the Centara Hotel Hat Yai. Your feedback is much appreciated and I believe that this is the best way for room of improvements. Thank you for mentioned about the extension rooms those are located on the top 2 highest floors. Yes, these units call "Apartment Suite" that featured moderns, luxury, this suit well with family and long stay purpose. Apart from the unique elevator, staircase is available to go up these 2 floors. Thank you for highlighting about Hotel location that can't be anywhere better!

The room/ public areas preventive maintenance programme are carrying throughout the year. Breakfast selections is reviewing regularly by our Executive Chef to ensure quality and variety are meet of expectations.

Trust you enjoyed your recent stay with us and wish to have an opportunity to welcome you back at Centara Hotel Hat Yai again soon.

Warm regards,
Opas Damrongkul
General manager
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Singapore, Singapore
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 2 January 2014

Stayed here for a wedding. Rooms are OK - clean, comfortable bed, and bathroom. Staff is friendly and took action when I saw someone smoking on my floor. They ran an air purifier in the hallway.

My one negative, which is huge, is that I got food poisoning from the restaurant which served for the wedding. About 9 other wedding guests got food poisoning as well. I would never eat there again, though I don't find myself returning to Hatyai anytime soon.

Also, it is cheaper to buy the breakfast at the hotel rather than in advance online.

Room Tip: Cheaper to buy breakfast at the hotel than in advance online.
See more room tips
  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jasnl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review, 4 January 2014
Dear guest Jasnl,

Thank you for your feedbacks. I am sorry to hear that you were not well during stay. I presume you may not reported whilst you were here? Anyway, thank you for letting us know about this and we will review our process which actually adhered with foods hygiene standard effectively.

I'm glad to learn that you happy with a room and appreciated of our staffs, this surely encourage us to maintain and to keep it up.

Trust you are fully recovered at this stage, we do hope to have a pleasure of welcome you back on your next trip to Hat Yai

Warm regards,
Opas Damrongkul
General Manager
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Melaka, Malaysia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 January 2014

I travel with a group of friends, the hotel is locate at the convenience area, opposite is mcd and others 3 shopping mall is surrounded the hotel. At night, the street have a lot of hawker stall surrounded the hotel.

We have book deluxe room, the room and toilet is clean too. But the lift of the hotel is a bit slow, one of the lift could direct access to the mall next door, quite convenience.

There always has one or two tuk tuk waiting outside the hotel, very convenience that we could get a tuk tuk at anytime we wish to out for travel.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LimAlicia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review, 4 January 2014
Dear Guest LimAlicia,

Thank you for your feedbacks. It's delightful to read about your experience that you happy with the location and our room. The lifts may slow during the high traffic otherwise it is suitable for the size of the Hotel.

We hope to welcome you back to Centara Hotel Hat Yai again in the not too distant future.

Warm regards,
Opas Damrongkul
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
58 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 27 December 2013

Located at the heart of the city, most happening place for shopping & dining. Walk out of hotel and be surrounded by shopping malls, restaurants, markets, tuk tuk station, money changer, grocery store, etc.
High security if you want to park your car in the hotel, few security guards will check your cars with bomb detector before let you drive in. And many guards in the carpark to look after your car, even at midnight, there is at least 1 or 2 guard visible.
Room is just ok, and can be improve. Buffet breakfast spread is ok with many choice, but serve no pork, I don't know why, Thailand is a non-Muslim country anyway.
Something wrong with the communication between front desk & housekeeping. We request for an extra bed with breakfast from front desk but no one send it until I call the housekeeping to request again. The next morning when we (3 person) go in for breakfast, but the waitress inform us that our room's breakfast is for 2 person only, she has no record that we had an extra bed & breakfast. During check out time, the front desk also don't charge me anything for the extra bed & breakfast until myself inform them about it.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EarthExplorer2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review, 2 January 2014
Dear Guest EarthExplorer2,

Thank you for taking the time to share your feedbacks on your recent stay with us. The Hotel location is a great advantage as you and many other reviewers mentioned. Thank you for highlighting about our security control and surely this will be adhered with according to our security standard.
A Restaurant for breakfast is certified as a "Halal Restaurant" ,so serve with no pork. However, we do provide a la cart menu at our "Ginger Restaurant" optionally.

I apologies for an inconvenience caused in regard to the extra person, this has been addressed internally for proper rectification to be made.

We wish to have you back on your next trip to Hat Yai

Warm regards,
Opas Damrongkul
General manager
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Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 December 2013

This hotel is comfortable with very convenient location for business since it is in the middle of Hat Yai downtown. The room is very basic--simple bed and a desk. But, it has free wi-fi and descent telephone connection that is clear enough for a business conference call. There are tons of good street food vendors with great selections of seafood and Chinese food. No much time wasted from getting good dinner. Another convenient factor is that this hotel is connected to the Central Mall to access to any things. Breakfast is filled with variety of selections from western food to Thai food with a touch of Southern food (Kao Yum--white rice salad and Rotee--pan cake with curries). All of the food taste very good. In addition, this hotel probably has the best fitness room and swimming pool to distress after long hours of working. So, overall it is perfect fit for business traveling.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fonexplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review, 2 January 2014
Dear Guest Fonexplorer,

Thank you for your review. I am glad to learn that you satisfied with your recent stay and you found it very convenient. Many thanks for highlighting about Hotel location,a room , our good & equipped fitness and a relaxing pool!.

It was our pleasure to have you and we look forward to your next visit.

Warm regards,
Opas Damrongkul
General manager
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Penang Island, Malaysia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 December 2013

Great location to start off with and lots of tuk-tuk (local taxi) available with reasonable price. The hotel itself is good where the staffs are very friendly and helpful, though their vocab of english are limited.

Me and my friends room got upgraded to deluxe but we missed out on the connecting room, which I purely understood as it was subjected upon availability. Rooms need some maintenance though but those are just small matters, it still looked awesome. Breakfast was okay, not that interesting and it's at 220++ baht per person.

Would really recommend those to stay at this hotel though it's a bit pricey. But as what they say, you get what you pay for and this is a top-notch hotel among the rest in the area.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SoonAun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review, 27 December 2013
Dear Guest SoonAun ,

Thank you very much for your feedbacks with constructive comments for room of improvements. We are trying our best to delivery the best services for our customers.
The English training for guest contact staffs is conducting regularly to ensure that they are able to communicate effectively. The room preventive maintenance programme is carried out throughtout the year as to maintain a room at its best condition.
Breakfast items also reviewing regularly by our Executive Chef and would make change/ rotate as appropriates.

Thank you again for your comments and we wish to have an opportunity to welcome you back to Centara Hotel Hat Yai again soon.

Warm regards,
Opas Damrongkul
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Centara Hotel Hat Yai

Property: Centara Hotel Hat Yai
Address: 3 Sanehanusorn Road, Hat Yai 90110, Thailand
Region: Thailand > Songkhla Province > Hat Yai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 90 Hotels in Hat Yai
Price Range (Based on Average Rates): £
Hotel Class:4 star — Centara Hotel Hat Yai 4*
Number of rooms: 248
Official Description (provided by the hotel):
Located right in the heart of Hat Yai, a bursting city near the Malaysian border, and interconnected to Central Department Store, the four-star Centara Hotel Hat Yai is a local landmark and a favourite with long-stay guests and both leisure and business travellers. All 248 rooms, suites and apartments are comfortably-sized – from 25 to 76 square metres, and feature free Wi-Fi access. The apartments are particularly spacious and feature a living and dining area with self-catering facilities. Those are located on dedicated floors thereby offering privacy and home-away-from-home comfort to long-stay guests. The hotel plays host to two restaurants, including Ginger which serves Japanese, Chinese and Thai flavours from an open kitchen, one bar, and one café. The hotel has a fully-equipped fitness centre that overlooks the outdoor with swimming pool. For those who want to relax body and mind, Cense by Spa Cenvaree offers a full range of wellness treatments and therapies in surroundings that utilise Balinese and Thai design themes to create a sanctuary of the senses. There is also E-Zone with a choice of video games for the young at heart. The hotel is just over 20 minutes from Hat Yai International Airport. ... more   less 
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Also Known As:
Novotel Centara Hat Yai Hotel Hat Yai
Novotel Hat Yai
Hat Yai Novotel

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