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“Average Experience”

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The Regency Hotel Hatyai
Ranked #68 of 90 Hotels in Hat Yai
Penang, Malaysia
Level Contributor
98 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Average Experience”
Reviewed 30 October 2013

This time we wanted to try different hotels in Hatyai and decided to stay at the Regency after trying other hotels were fully booked. We stayed at the deluxe room, which is a huge room with old decorations. The hotel is an old hotel after all, the room design and furnishing did not have much update. The location is just next to Lee Garden Plaza, which is great as most of the markets & mall you can explore within walking distance. There is also never ending supply of tuk tuks, thus, making going anywhere convenient.

The hotel had a few facilities and a cafe, we did not try as our time were spent shopping outside so could not provide much insight on that.

The hotel room is dated, and the TV was a small 29 inch CRT with a good mix of local and international channels. There is a safe in the room, which is handy to keep valuables. The shower hot water was easy to control, however, the water seams to take a long time to heat up in the morning. Basic toiletries were provided.

There is 3 lifts servicing the rooms and we did not had to wait long for lifts.

There is no Free Wifi with this hotel. I asked the staff and was greeted with simply don't have.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KewLAng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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128 reviews from our community

Traveller rating
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    51
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42
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Thai first
  • Any
English first
Dublin
Level Contributor
54 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 28 October 2013

We have been travelling some weeks in SE Asia and have stayed in various levels of hotel at various prices. Each must be judged accordingly. we arrived in hat yai late in the afternoon and had a look at some hotels. My partner thought that the Regency lobby looked very swanky and we decided that we'd splash out and took a room for the night.

The positive was that we did have a very clean comfortable bed and a great night's sleep.

The negatives: reception was at best neutral on check in if not actually unfriendly; the assigned room on the 20th floor should have had a great view but instead it was directly bopposite pylons and antennae on the next building; the room was also directly opposite the lift; the bath was very dirty and there was no modern shower; the room was faded and had a musty smell when we arrived -if the rest are like this then i'd say there's a serious refurb needed.

All in all we'd call it very poor value for money.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank klmcc2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Hat Yai hotels

KL
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 27 October 2013 via mobile

Check in was easy and fast. Bonus point for delivering our bags to our room.

Service staffs was accommodating and friendly. They opened the parking gates at 3 am as we wanted to go out for very early breakfast

That said, no breakfast.

Rooms was old, but clean and maintained. Good for staying with friends but not to wow your girlfriend or wife.

We liked it.

Stayed October 2013, travelled with friends
Helpful?
Thank suthan m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
64 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 19 October 2013

This will be my last choice of hotel I will stay in future. Hotel was name Regency (New Wing) thought hotel was newly renovated as room cost 1250 baht. Hotel lobby look grand, up in the room was so disappointed, air-con is noisy, safe is faulty!

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eeyore88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 September 2013 via mobile

The lobby is grand however, the moment you step in your room you will find a whole different world. The carpet is smelly and dirty. I found dirt and pieces of food on the floor. The furniture is very old. The shower did not functioning well. There is a bathtub but the one in my room is cracked. The toilet smell funny and i hardly bear to wash my face and brush my teeth with the tap water.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Miszlollipop09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
islamabad
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 3 September 2013

hotel has thief cleaners.they stole soveneirs and cloths while we were out.i left umbrella in room which was not returned.the room was without breakfast in 1000baht which is awfull.the hotel staff doesnt speak english and its very difficult to live.

Room Tip: new wing rooms are good.close to swiming pool and fitness center
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank durshiraz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penang
Level Contributor
57 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 30 August 2013 via mobile

We booked 3 rooms @1330bht/night/room.Room was very simple n can be considered clean for not so new hotel in Hatyai.Hv a look at newer hotel bofere booking this.Nothing much to say just the good location.3 new hotel nearby which looks better.For the price we pay we can get 2 good room somewhere else.So you can decide.Upon c/out we hv to pay for a "lost" face towel which was not given on the 2nd day when they clean the room.Since we have no proof and in hurry we have to pay 250bht for a lousy old towel which is not worth to take as souvenir.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank unifiedone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Regency Hotel Hatyai

Property: The Regency Hotel Hatyai
Address: 23 Prachathipat Road, Songkhla, Hat Yai 90110, Thailand
Region: Thailand > Songkhla Province > Hat Yai
Amenities:
Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
Ranked #68 of 90 Hotels in Hat Yai
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Regency Hotel Hatyai 3*
Number of rooms: 436
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Also Known As:
Regency Hotel Hat Yai

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