My friend organized her wedding here on May 30,14. So my friends and I decided to stay over during this weekend. So it was 2 nights of my stay.
When I check-in, the living room in my villa got a very strong smell including smoking smell, which I can't stand it. I'm allergy to smoking and have already requested for non-smoking room. They said due to so many guests check-in and those are for the wedding. They couldn't change the room for me but will put some air-refresher in the living room instead.
Then the next morning, I was going to take a shower. I push the door, as u can see in the picture attached, the tile has fallen and cut my left arm. I called for the manager. The manager came with the villa butler said apologized and told me to move the another villa. Some guests have already check-out, they got a room available for me and PROMISED that there will be NO CHARGE for my 1st night. And move me and another 2 friends to another villa. So I was separated with another firends cuz she got her little baby and it's difficult to move. The manager promised that my group pay only for 1 night and 1 villa. So we all were agreed with it.
Then the next day I check out, the cashier said my group had to pay 50% for the 1st night as well, which was totally different from whet we had agreed. I called the manager again, she came to me and said that she has NEVER told me that no charge for our 1st night. My friends and I insisted not to pay for our 1st night because V Villa has to take responsibility from what happen. Finally, the manager said ok.
Moreover, the pepper container also fill with rusty. I think I had some of it. Ewww.....Disgusing. They on;y said sorry and hope all guests will be satisfied with their sorry.....
My friends and I'm very disappointed. It's very bad not keeping their promises. I'll not recommend any of my friends, family members or everyone I know to stay here. It's so bad. No moral. I'm Thai, by the way. As Thais, we didn't want anything to be the big issue, I didn't want to sue them. If this case happened to Americans or Europeans, they will definitely sue V Villa. And I hope that it to happen if the villa still not taking more responsibilities and keeping thier promises.
- Official Description (provided by the hotel):
- A sophisticated luxury retreat, the award-winning V Villas Hua Hin, MGallery by Sofitel is designed for discerning guests in search of romance, revival, and recreation. The 23 exclusive pool villas that draw inspiration from the geometric patterns of terraced rice paddies and the sophistication of Italian villazzo are a private haven where guests can enjoy a life of luxury. Outstanding facilities and amenities include welcoming bedrooms, spacious en suite bathrooms fully equipped with V Villas's own amenities, a large private pool, iPads, smart TVs, complimentary Wi-Fi coverage of the whole resort and 24-hour butler service. **V Villas Hua Hin, MGallery by Sofitel is considered as The Best Pool Villa in Hua Hin, Thailand** ... more less
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- Also Known As:
- v Villas Hua Hin Hotel Hua Hin