We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice pictures, terrible service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Marrakesh Hua Hin Resort & Spa
Ranked #30 of 142 Hotels in Hua Hin
Reviewed 5 January 2013

Hotel looks nice but service was terrible. The place was practically empty during peak season so I guess everyone else knows this already and I'm the last to find out they have terrible service. They put us in a room where construction was taking place in the rooms nearby. They had plenty of other rooms to put us in. The noise was very loud. We tried talking with hotel staff, security, manager, booking agent, some guy on the phone who said he was the ceo, even the construction workers themselves. No one would take responsibility for anything, change our room, or give us a discount for the extreme inconvenience. Security guards want to sell you everything from taxi and jet-ski rides to tours because they get kickbacks. They get very unfriendly when you don't go thru them. They told us it's easy walking distance to the mall. It was actually about 2 km. Restaurant in hotel charges twice as much as other places withink walking distance. Plenty of other hotels to stay in along the beach with better prices and service.

  • Stayed: December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank George L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kasom V, Public Relations Manager at Marrakesh Hua Hin Resort & Spa, responded to this reviewResponded 24 January 2013

First of all, Marrakesh Hua Hin Resort & Spa and Marrakesh Hua Hin Residences are 2 properties and completely separate management style.
I am sorry to hear you got an inconvenience stay during your time with Marrakesh Hua Hin Residences.
We hope to have an opportunity to welcome you to Marrakesh Hua Hin Resort & Spa
which is committed to your stay to be memorable stay and our staffs are well trained to serve you not to take from you.
We look forward to welcoming you back to Hua Hin.

Kasom Vichuladda
PR & Marketing Manager
prm@marrakesh-huahin.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (311)
Traveller rating
Traveller type
Time of year
Language
  • More languages

179 - 185 of 311 reviews

Reviewed 23 December 2012

I was trying to book a Hotel for the weekend in Hua Hin. However, Hua Hin Town is very very busy this time of year and all properties where triple priced compared to their regular rates. I found this Hotel on Latestays.com for baht 4,500 and gave it a tryas it was the most reasonable of the 5 Star properties. I was kind of skeptical while driving up to the lobby but then once I entered the open air reception was taken by the beauty of the place. I booked the smallest room which was the Jacuzzi Suite and it was huge, well appointed with all the amenties one would need. The Hotel is new so everything is in perfect condition.

It is located right on the beach in the center of town. You can walk to the the big mall for shopping and take a short Tuk Tuk ride to the Night Markets. The offerings for breakfast and service by the staff was perfect. As i have stayed at many Hotels in Hua Hin I was surprised by how friendly the staff was. Thai people are usually friendly but these employees where always weager to help and always had a big smile on their face. Must be a tribute to the management.

Doc Kaelin

  • Stayed: December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Ursus51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2012 via mobile

We stayed here for 5 nights, the rooms were lovely and the hotel was wonderful. The building itself was architecturally advanced for that part of Thailand, and the envy of people walking by on the beach.

The food was generally pretty good but worth alternating it with nights in the town centre (moon and smile platoo is highly advisable).

Large swimming pool and very friendly and helpful staff.

If in Hua Hin, that's where I'll stay again.

  • Stayed: October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Phil C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2012

The place is quite small and not in any interest for my 2 years old child. The kid's zone is just for an older than 2. Actually the place is well decorated and suit for couples. The food is good. I have my child with multiple food allergies but he is OK with the food the hotel made especially for him. Finally, I impress most for the service mind for all the staff here. They are all nice. I will come back when my kid grow up.

  • Stayed: August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Pojjaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2012

I bought the voucher for 2 consecutive nights at the Thailand Discovery Fair early in March and just had the chance to go there this weekend (Aug 31- Sep 2). I was first given the room on the 2nd Floor on the garden side. The layout of the room was more functional but with no view. I felt trapped so I asked to change to a higher floor (could not understand why they could not assign a room with a better view when we arrived earlier than other guests and the rooms were still available). We were given room no. 18 on the 3rd floor of the "Camel" building. The room is good for the eyes but not functional. Toilet is on one side while shower room is on another. The light switches for the shower and the toilet are in the bedroom so you've got to walk to the bedroom to turn on the light. Both shower and toilet are quite dark. The jacuzzi is outside on the terrace and you've got to walk through the bedroom to use it. After using it, you would wet the floor coming back in to change your clothes. The interior is minimal with only few pieces of furniture. Nowhere to put your handbags, books or eyeglasses. Another point I disliked was the dark elevator.

The good points are comfortable bed, hospitable staff and nice beach. Pool area is nice and we had the pool to ourselves for the 3 days we were there (maybe, the other guests opted for their own jacuzzi). Breakfast was nicely prepared despite the limited choices except for Sunday when they offerred a wider selection to cater for the busy traffic.

Room Tip: For Jacuzzi Suite, request for the room on the 3rd or 4th Floor. The view is better.
See more room tips
  • Stayed: September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Bingbongo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2012

No idea what they're trying to pull off but if you're going to charge 5 star rates please be one. You didn't even come close. Pitch dark rooms, no restaurant to speak of, cheap beds. Worst of all the entry is a narrow cul-de-sac meaning that if you happen to be stupid enough to drive all the way to the entrance you may be stuck there for a few bours since there is no way back through the 5 foot wide ally. UNBELIEVABLE. Whoever designed this car trap ought to be shot. Oh and if you want to create a Maroccon athmosphere maybe your staff should wear something else than polo shirts. Last but not least, Lemme guess, the owners are Thai. Nough said.

Stayed: April 2012, travelled with friends
14  Thank euraco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2012

Hotel is very well decorated in Moroccan style with public beach front.

BUT the hotel management wasn't professional like big chains. Bathroom smell so bad, limited choice of breakfast and cocktail was not acceptable, it's just like they don't know how to mixed it. Pool is very small with lots of people. Staying here not make me feel like home at all! Not worth the price paid. I would recommend to choose big chains instead

  • Stayed: April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank Natssant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Hua Hin hotels
2.4 mi away
Putahracsa Hua Hin
Putahracsa Hua Hin
#4 of 142 in Hua Hin
1,305 reviews
0.3 mi away
InterContinental Hua Hin Resort
0.9 mi away
Amari Hua Hin
Amari Hua Hin
#11 of 142 in Hua Hin
1,304 reviews
Show Prices
Show Prices
Show Prices
2.3 mi away
Anantasila Villa by the Sea, Hua Hin
4.2 mi away
Rest Detail Hotel Hua Hin
Rest Detail Hotel Hua Hin
#15 of 142 in Hua Hin
460 reviews
1.0 mi away
Let's Sea Hua Hin Al Fresco Resort
Show Prices
Show Prices
Show Prices

Been to Marrakesh Hua Hin Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Marrakesh Hua Hin Resort & Spa

Address: 63/411 Petchkasem Rd | Moo Baan Nong Kae, T. B. Nong Kae, Hua Hin 77110, Thailand
Region: Thailand > Prachuap Khiri Khan Province > Hua Hin
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #30 of 142 Hotels in Hua Hin
Price Range: £78 - £185 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Marrakesh Hua Hin Resort & Spa 4.5*
Number of rooms: 76
Official Description (provided by the hotel):
The Neo-Moroccan luxury beachfront boutique resort on the most beautiful and peaceful beach of Hua Hin, Thailand. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, Booking.com, Odigeo, Ctrip TA, Expedia, Ebookers, Hotels.com, HotelsClick, Cancelon, Evoline ltd, 5viajes2012 S.L. and HotelQuickly so you can book your Marrakesh Hua Hin Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing