The hotel just opened in January, everything is very new and contemporary. This place lacked in service, with no concierge services. When asking questions as to what we could do while we were there, they would hand us a brochure. There was a major communication problem with the staff. We learned not to ask questions and to figure out things for ourselves, because when we did ask questions, we would not get answers and it was extremely irritating. The breakfast was ok, usually they had ran out of most food if you arrived after 9am. The beach was within walking distance, but this place was set apart from the rest of the city. The worst part of our stay came when we were checking out. The gentlemen helping us to bring our bags from the room to the lobby, ripped our bag (carrying it by the seam). Although he helped us stapled it together for a temporary fix, we had missed our shuttle to get to the minibus for travel to Bangkok. They said that since it was "very far" they would have to charge us $100 baht. We get into the shuttle, pull out of the driveway, go the main road, take a left and then stopped. We could have thrown a stone from the hotel and hit the minbus station. What a rip off!! Staying at a 4 star hotel, you expect a certain level of service. This place does not have it!!! And the beds were very hard.
- Official Description (provided by the hotel):
- G Hua Hin Resort and Mall is a luxury, new, modern boutique city resort located in Hua Hin town, near many tourist attractions such as Cicada Market, Hua Hin Night Market and just a few minutes walk away from Hua Hin Market Village and Bangkok Hospital. Unlike other hotels and resorts, G Hua Hin Resort and Mall is close to the beach with access to the most beautiful and delicate long white sandy beach in Hua Hin/Cha-am. The resort is designed in a unique "Pier" theme style to cater for both Thai and foreign guests looking to escape the hustle and bustle of city life. Our 79 fully equipped deluxe rooms and suites, in-house restaurant and our pool bar provide the ideal environment to enjoy a clean, comfortable and friendly service. We want you to experience the special atmosphere we have created. Our large, saltwater swimming pool presents an opportunity for you to laze away the day. Enjoy shopping in our own G Supermarket, local discount store, G Pharmacy and Health Care or other shops located in our mall. Leisure activities abound! Water sports, golf, sightseeing! Just ask us - we will be happy to assist you. G Hua Hin Resort and Mall wants you to enjoy a relaxing time recuperating from the everyday stress we all experience. Our aim is to provide you with an experience you will wish to repeat. ... more less
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