This is my second stay at this hotel, and it will be my last. While the rooms are acceptable they are only just acceptable at this price, in Bangkok for this price you will be in an international standard 5 star.
But the rooms are not the problem it the management.
On our first stay 1 year ago we arrived to find our booking could not be honoured we were messed around for some time before reaching an agreement. A year on and it gets worse. Having booked more than a month before arrival we were told that they did not have our rooms as they had sold them. (I had booked 3 rooms) after some discussion I agreed that we would take the upgraded room, but this was not the room type we wanted, we had specifically asked for a Jacuzzi pool access. As it was getting late we settled for 2 rooms as booked and 1 upgrade. They then phoned to tell us we would have to move room the next day. We are only here for 3 days and they expect us to waste 1/3 of our time moving rooms for their convenience. I asked for some compensation and was told I had already had it in the form of a one night upgrade! I asked to speak to the general manager after a 5 min wait I was told he was too busy to deal with me. He would make time later, Again only at their convenience. They blame there booking system but if it's not working after 14months of operation then don't ever expected it to work.
This hotel is all about What is easy and convenient for them. The guest is an after thought. If you want to be treated like [---] stay here! However Hua Hin has many better hotels Where they actually care about the guest.
- Official Description (provided by the hotel):
- G Hua Hin Resort and Mall is a luxury, new, modern boutique city resort located in Hua Hin town, near many tourist attractions such as Cicada Market, Hua Hin Night Market and just a few minutes walk away from Hua Hin Market Village and Bangkok Hospital. Unlike other hotels and resorts, G Hua Hin Resort and Mall is close to the beach with access to the most beautiful and delicate long white sandy beach in Hua Hin/Cha-am. The resort is designed in a unique "Pier" theme style to cater for both Thai and foreign guests looking to escape the hustle and bustle of city life. Our 79 fully equipped deluxe rooms and suites, in-house restaurant and our pool bar provide the ideal environment to enjoy a clean, comfortable and friendly service. We want you to experience the special atmosphere we have created. Our large, saltwater swimming pool presents an opportunity for you to laze away the day. Enjoy shopping in our own G Supermarket, local discount store, G Pharmacy and Health Care or other shops located in our mall. Leisure activities abound! Water sports, golf, sightseeing! Just ask us - we will be happy to assist you. G Hua Hin Resort and Mall wants you to enjoy a relaxing time recuperating from the everyday stress we all experience. Our aim is to provide you with an experience you will wish to repeat. ... more less
- Reservation Options:
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