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Reviewed 17 January 2013

We rented a two-bedroom pool villa during the first week in January; our two one-year-old twin children accompanied us. The villa looks exactly as what is pictured on their website. It is simply beautiful. The rooms are very spacious, well lit, and perfectly equipped with large screen televisions, iPod docking stations, and even a surround sound stereo system in the living room area. The kitchen is equally equipped with state-of-the-art appliances. Poolside, the patio is lined with comfortable rattan lounging furniture. There is even a dining room table outside that seats six; we did not take one meal indoors.

In all, the overall experience was very good. However, a few things are not in the brochure. First, the resort is undergoing an extensive renovation / expansion program. There are literally a dozen villas being simultaneously constructed. The noise was not too bad, and you are shielded in large part from the project. However, of the resort on a whole, more than a third is currently under construction.

The main issue that we had is that they bill themselves as a five-star property (and price themselves accordingly), and yet, fall woefully short when it comes to details. To start, when we arrived, no one greeted us or introduced the resort or the villa. There was no room service menu or safe in the villa. They delivered the menu and safe shortly after we called, but the safe was never mounted to anything to prevent a would-be thief from just walking away with it. There was also no television program guide. The next morning we ordered our breakfast and the coffee was delivered without cream or sugar. In fact, every meal that was delivered either was missing something or was not quite what was described on the menu.

There were several power outages during our stay; each left us bumbling around, lost in the dark and disrupted the Wi-Fi connection for hours. The front desk does not have a concierge and is ill equipped to make even basic recommendations. Aside from one tour offered to a snake and crocodile show, they could not provide assistance with booking sightseeing tours. The sparse material that was provided was presented in what looked like a recycled folder and on paper from a subpar office printer. It was a painful experience just to get them to recommend a bakery where we could buy cupcakes for our children’s first birthday.

Of the positives: The chef at the Black Lotus is outstanding and is worthy of a five-star resort. Though there were the ever present inconsistencies, the food presented was delicious. The staff is more than willing to accommodate. With every concern, they were very quick to respond. The grounds that are finished and the pool villas themselves are very beautiful. The resort is within close proximity to the city center and beaches.

The Black Lotus is an incredible resort with lots of potential that still requires considerable refining to achieve true five-star status. This is obviously a rating that they have given themselves. With a better training program in place for the staff, a little more care in the kitchen, and a whole lot more attention given to the details, Black Lotus is certainly well within reach of the coveted five stars.

Room tip: The villas further from the main entrance (restaurant and community pool) are closest to the construction. I would recommend getting as close to the main entrance as possible. The villas further away also run adjacent to a lily pond under construction - meaning it is currently inhabited by mosquitoes.
Date of stay: January 2013
  • Trip type: Travelled with family
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2  Thank BradSDay
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jan550297922, General Manager at Lotus Villas & Resort Hua HIn, responded to this reviewResponded 20 January 2013

Dear BradSDay.
Thank you so much for your review, I very much appreciate the time you took to share your experience with us all.
I am very sorry for the construction noise and that we fell short regarding some of the details. We are continually working to improve and i can assure you that I take your comments very serious, thank you.
I am very happy that your overall experience was very good and I hope you will honor us with your presence here at Black Lotus very soon again.
/General Manager

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Reviewed 25 November 2012

I have been staying at the Black Lotus since 2011. I love seeing the improvements every year during my visit. Grounds are meticulous and best of all, I love the view from the 3 bedroom villa #2. Villa comes with a large front lawn and swimming pool. The 3 bedrooms each have onsuites with showers instead of tubs. Each room is equipt with television and DVD players. Living room and kitchen are an open concept. The kitchen has a view to the street, which most likely will be obstructed once the other homes are built. I am looking forward to the completion of this beautiful resort. Hope that the tennis court will be completed real soon. There are still some finishing touches that needed to be completed in the villa, so hope it will be done by my next visit. Had the opportunity to have dinner at the new restaurant and I am happy to say that food was delicious and reasonably priced. Staff members were helpful and attentive. Miss everyone.

Room tip: Rooms further away from the pool is much quieter.
Date of stay: June 2012
  • Trip type: Travelled with friends
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2  Thank kiaorana
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AlexAhoer, Front Office Manager at Lotus Villas & Resort Hua HIn, responded to this reviewResponded 16 January 2013

Dear Kiaorana,

Thank you very much for your review.
The team here at Black Lotus take all comments good or bad very much to heart. We all try to do our best to make the stay of our guest the best experience.
We are also very happy to hear that you have enjoyed the food in our restaurant.

We look forward to welcome you back soon.

Best regards,

Alaya Hoernes (Ms.)

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Reviewed 27 January 2020 via mobile
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Date of stay: January 2020
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 December 2019
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Date of stay: October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 November 2019
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Date of stay: October 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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