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Vio.com
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miramol
Greenock, United Kingdom
Great Potential but further development needed
4.0 of 5 bubblesReviewed 26 Jan 2013
We stayed at Black Lotus for 2 weeks in December. We stayed in a 2 bedroom villa and were on the whole pleased with this. The villas with their double height , floor to ceiling windows are very light and spacious . The layout of the villa was good. The main living area contained dining area , lounge and kitchen all on open plan. Furnishings were minimalist and tasteful . Wifi , TV, DVD, Ipod dock etc were all very good quality. There was a choice of 300 plus channels but unfortunately non worth watching ie no BBC, CNN etc. Air conditioning in the lounge area was effective and this was a comfortable area to spend some time relaxing.

The kitchen area was fine with full oven , 4 position hob , good size fridge and freezer but no washing machine or dishwasher. We found it a little surprising that such a high quality property with great effort on the ICT front had such basic kitchen accessories ie, crockery , cutlery, pans , etc. There was however sufficient to prepare and cook a meal.

Both bedrooms were generously sized. The master bedroom had a huge bathroom with massive bath , walk in shower , double vanities and plenty of storage. There were a small amount of toiletries provided on arrival .These were not replenished during the stay but they were not of particularly good quality anyway. There is plenty of storage space for clothes , luggage etc . The bed was generously sized and comfortable. We did find the air conditioning in the bedroom could have been better.

The garden and pool area were very pleasant . The pool is well sized and cleaned weekly. The gardens are well maintained and the outdoor furnishings very good. There are twin loungers that were very comfortable , a comfortable seating area and an outdoor dining area. There is also a toilet that can be accessed directly from the pool area . There is an electricity supply around the pool area and we were able to use the standing fan to bring a cooling breeze while we relaxed on the loungers. Our villa was in shade until about 2PM in the day and shaded again by about 4:30pm which was a shame . However the area around the pool was beautiful and one of the best assets of the villa.

There is a complimentary shuttle service to the Hua Hin area that takes about 10 mins. The shuttle leaves a few times a day and we tended to take the shuttle into town and a taxi back which was around 300 bahts. The mini mart described on the web site is under construction but there is a reasonable sized Tesco Lotus at Market Village that the shuttle will drop you at where you will be able to get a range of supplies. Further up the road a little is a higher end store with pretty good quality groceries available.

Black Lotus does however have a few areas of difficulty and areas that really do need some development. We experienced the construction noise , power cuts and water stoppages mentioned in previous reviews. Thankfully ,these were an irritation rather than a major problem but I agree with previous reviews that future guests should be prepared for this. You should be aware that there is construction work going on all around you.

Our greatest difficulty with Black Lotus was the service. The staff were without exception pleasant and eager to be of help , however appeared very inexperienced. A visit to reception usually proved to be fraught with difficulty . Housekeeping ,when they came (usually every three or four days ) were ok but were unpredictable. The provision of towels was not generous to begin with but on some occasions these were not replaced. Room service was also inconsistent. On one occasion food had been brought from the kitchen to our villa completely uncovered and open to the night air. On another occasion food that should have been hot arrived fridge cold. We arrived back from town planning to dine at the restaurant one night to be advised that the restaurant and room service would be closing in 10 mins and would not be open again that day/night because of a birthday party that had been booked .We also had to endure pool party music that evening until midnight.

The one exception to our comments regarding the service was Alex , one of the management team. When Alex was on duty she provided excellent service and you knew you were in safe hands. She assisted with arranging golf trips for us and also cookery courses. Both Banyan and Black Mountain courses are recommended and Banyan can be booked directly via reception rather than through and agent.

The communal pool area was not to our taste . There were no pool towels , the lounger covers looked soiled and there was cigarette ends and other bits of rubbish that lay around for days at a time.The other issue at the pool was the several different sources of music all competing with each other. The Ibiza style music that was played at the pool would not be our taste but the addition of the radio from the kitchen and the music from reception made this all a bit frustrating when we were simply looking for some relaxation.

We ate at the restaurant a few times .There is a selection of western and Thai dishes .We stuck to the thai food and on each occasion this was good . We considered the prices very reasonable and there was a good selection of wines.

Overall we found Black Lotus confusing , not clear whether this is an establishment seeking to establish itself as a high end holiday location or a party venue. It clearly has the potential to achieve the former but really needs to pay attention to the detail one would expect of a 5 star property and to guest services.

For all of these critical comments we did enjoy our stay at Black Lotus and would recommend it on the basis that it will grow in experience. It is also fair to say that we booked the property at a very modest price . The villas are lovely and the staff are very friendly and welcoming. We do hope these comments help with service improvements
Date of stay: December 2012
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Reviewed 17 January 2013

We rented a two-bedroom pool villa during the first week in January; our two one-year-old twin children accompanied us. The villa looks exactly as what is pictured on their website. It is simply beautiful. The rooms are very spacious, well lit, and perfectly equipped with large screen televisions, iPod docking stations, and even a surround sound stereo system in the living room area. The kitchen is equally equipped with state-of-the-art appliances. Poolside, the patio is lined with comfortable rattan lounging furniture. There is even a dining room table outside that seats six; we did not take one meal indoors.

In all, the overall experience was very good. However, a few things are not in the brochure. First, the resort is undergoing an extensive renovation / expansion program. There are literally a dozen villas being simultaneously constructed. The noise was not too bad, and you are shielded in large part from the project. However, of the resort on a whole, more than a third is currently under construction.

The main issue that we had is that they bill themselves as a five-star property (and price themselves accordingly), and yet, fall woefully short when it comes to details. To start, when we arrived, no one greeted us or introduced the resort or the villa. There was no room service menu or safe in the villa. They delivered the menu and safe shortly after we called, but the safe was never mounted to anything to prevent a would-be thief from just walking away with it. There was also no television program guide. The next morning we ordered our breakfast and the coffee was delivered without cream or sugar. In fact, every meal that was delivered either was missing something or was not quite what was described on the menu.

There were several power outages during our stay; each left us bumbling around, lost in the dark and disrupted the Wi-Fi connection for hours. The front desk does not have a concierge and is ill equipped to make even basic recommendations. Aside from one tour offered to a snake and crocodile show, they could not provide assistance with booking sightseeing tours. The sparse material that was provided was presented in what looked like a recycled folder and on paper from a subpar office printer. It was a painful experience just to get them to recommend a bakery where we could buy cupcakes for our children’s first birthday.

Of the positives: The chef at the Black Lotus is outstanding and is worthy of a five-star resort. Though there were the ever present inconsistencies, the food presented was delicious. The staff is more than willing to accommodate. With every concern, they were very quick to respond. The grounds that are finished and the pool villas themselves are very beautiful. The resort is within close proximity to the city center and beaches.

The Black Lotus is an incredible resort with lots of potential that still requires considerable refining to achieve true five-star status. This is obviously a rating that they have given themselves. With a better training program in place for the staff, a little more care in the kitchen, and a whole lot more attention given to the details, Black Lotus is certainly well within reach of the coveted five stars.

Room tip: The villas further from the main entrance (restaurant and community pool) are closest to the construction. I would recommend getting as close to the main entrance as possible. The villas further away also run adjacent to a lily pond under construction - meaning it is currently inhabited by mosquitoes.
Date of stay: January 2013
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank BradSDay
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jan550297922, General Manager at Lotus Villas & Resort Hua HIn, responded to this reviewResponded 20 January 2013

Dear BradSDay.
Thank you so much for your review, I very much appreciate the time you took to share your experience with us all.
I am very sorry for the construction noise and that we fell short regarding some of the details. We are continually working to improve and i can assure you that I take your comments very serious, thank you.
I am very happy that your overall experience was very good and I hope you will honor us with your presence here at Black Lotus very soon again.
/General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2012

I have been staying at the Black Lotus since 2011. I love seeing the improvements every year during my visit. Grounds are meticulous and best of all, I love the view from the 3 bedroom villa #2. Villa comes with a large front lawn and swimming pool. The 3 bedrooms each have onsuites with showers instead of tubs. Each room is equipt with television and DVD players. Living room and kitchen are an open concept. The kitchen has a view to the street, which most likely will be obstructed once the other homes are built. I am looking forward to the completion of this beautiful resort. Hope that the tennis court will be completed real soon. There are still some finishing touches that needed to be completed in the villa, so hope it will be done by my next visit. Had the opportunity to have dinner at the new restaurant and I am happy to say that food was delicious and reasonably priced. Staff members were helpful and attentive. Miss everyone.

Room tip: Rooms further away from the pool is much quieter.
Date of stay: June 2012
  • Trip type: Travelled with friends
    • Value
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    • Sleep Quality
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2  Thank kiaorana
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AlexAhoer, Front Office Manager at Lotus Villas & Resort Hua HIn, responded to this reviewResponded 16 January 2013

Dear Kiaorana,

Thank you very much for your review.
The team here at Black Lotus take all comments good or bad very much to heart. We all try to do our best to make the stay of our guest the best experience.
We are also very happy to hear that you have enjoyed the food in our restaurant.

We look forward to welcome you back soon.

Best regards,

Alaya Hoernes (Ms.)

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Reviewed 27 January 2020 via mobile
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Date of stay: January 2020
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 December 2019
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Date of stay: October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 November 2019
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Date of stay: October 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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