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“Excellent customer service, didn't actually stay”

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Baan Duangkaew Resort
Ranked #37 of 141 Hotels in Hua Hin
Certificate of Excellence
Reviewed 14 December 2012

I have received excellent customer service two times via phone from this resort. The first time I was having trouble with the Booking.com website, so I phoned the resort directly. They were very gracious, changed my reservation as needed, and provided me with cost estimates and all the different options for travel from Bangkok to Hua Hin. Some desk staff speak some English, but not enough to understand perfectly, so you have to be patient. But they will get you to someone that can provide you with the information you need. This is part of the traveling experience. The second phone call was made by Booking.com to ask if I could cancel right at 7 days in advance. They accommodated my request at no extra charge, even though it was clearly within their rights to charge me the whole price, or very reasonably a cancellation fee. I had no illness or good excuse, simply that another hotel had had an unexpected opening and I preferred to stay there. Baan Duangkaew chose to waive all fees and this speaks highly of the customer service at this resort. It looks gorgeous and if the other place did not have such fantastic food reviews and is the top of the trip-advisor reviews, and have a boy staying there in a similar age as my son, I wouldn't have switched. It took me a while to decide. I hope you have a lovely stay at this resort, as I may in the future!

Stayed: December 2012, travelled with family
Thank Anacortes-L-girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (107)
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35 - 41 of 107 reviews

Reviewed 17 September 2012

A bit older but well renovated resort with about 14 rooms in a beautiful tropical garden. The staff is very friendly, all rooms are clean and well maintained. Although not directly along the beach it is just 150m walk to the beach.

The resort has 2 swimming pools, free Wifi and free parking. It is located on the southern end of Hua Hin at Khao Katieb.

For me the only negative thing was the poor breakfast (plate-service). Poor in quality and poor in choice.

  • Stayed: September 2012, travelled as a couple
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3  Thank ChangNoi1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 May 2012

We spent 5 nights here. Our bungalow was comfortable and clean with plenty of room to move around in. Lovely outlook from the room to the swimming pool.We had no problems with our airconditioner being noisy inside the room, although the unit located outside the back of the bungalow was noisy.We enjoyed sitting out on the balcony overlooking the swimming pool and surrounded by tropical greenery. As mentioned in previous review due to the tropical nature of the property there are mosquitoes, suggest take mosquito coils with you as we did. The restaurant is casual affair and serves mainly Asian food other than at breakfast. Breakfast was adequate, choice fried eggs, bacon, toast, juice etc.The hotel has a shuttle twice a day to town and other times will ring for a taxi for you 140 BHT during day time and 150 BHT at night. The beach was a 5 minute stroll from hotel. The beach seemed quite clean during our stay and a good place to walk along in the mornings. The Cicada Markets are located right next door to the hotel and well worth visiting, open Fri, Sat and Sun evenings. All the staff were friendly and there was always someone on hand who spoke reasonable English. If you are looking for comfortable and relaxing accommodation in tropical surroundings and don't like large high rise hotels then the Baan Duangkaew is worth consideration. We would return here.

  • Stayed: April 2012, travelled as a couple
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4  Thank nomad46wherever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 November 2011

We have been. Coming here for 5 years and now feel like part of the 'family'. The charming resort is an oasis of peace and tranquility. I write this as in sit on the veranda of our traditional Thai bungalow crafted from luxurious teak, a gentle breeze is cooling the air and all Incan hear is the faint sound of the birds. We have just finished our sumptuous 'international breakfast' but as my wife is Thai we sometimes ask for a more traditional meal, a which is never too much trouble. The staff are our friends now and we often exchange stories of ourselves activities between visits and now always book direct through the resort, which always makes us feel special. Nothing is too much trouble here and anything you require can be found for you and the day is always ended with a firm but relaxing Thai massage from Nong. Without doubt one of the best resorts we have ever stayed at and we definately recommend a visit.

  • Stayed: April 2011
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3  Thank chrisn37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 November 2011

Was having a Bangkok weekend getaway here. The beach is around 100 m. from the resort. As you may know, Hua Hin is not the cleanest one so we gave up and choose to stay in our cosy little cottage. Every wooden cottage is facing the cobalt blue pool and there are quite a bit of green palm trees right in the front of your porch which keeps your cottage private. The room is a bit old but they keep in the good condition thought the air con is a bit too old and the sound would keep your company all night. The breakfast is not their strength and I heard the owner were training her staff her idea of western food which was rather strange.

There is a very cute weekend night market just right next to the resort, just only 1-2 mins walk from the resort for some delicious outdoor food court (grilled pork and the fresh rice duck filled noodle YUM!!), local handmade crafts and traditional Thai shows.

Ideal place to getaway from busy life in BKK for a day or two.

  • Stayed: October 2011, travelled as a couple
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1  Thank Dearsaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 September 2011

came here after a disaterous 3 nights at the mantra hotel(have wrote a review on this too).really cute cottages, looking out onto the pool.decor a bit tired, was cleaned good every morning though.staff helpful(the air con was so loud, you couldnt sleep, it was an old type, right next too the bed), again a huge language barrier one receptionist spoke a bit better english than others.breakfast was dreadful, little choice(no cereal at all..no yoghurts)tiny portions of a cooked breakfast, breakfast room very scruffy and needed a good clean.also,there is a wee restaurant in the same room at night(never tried it), and they would put out things for breakfasts like chicken wings and prawn wontons!!!very quiet in the week, gets busier weekends, lots of thai guests then..i think it mostly caters for thai folk.

Room Tip: rooms all the same detached wee cottages, don thai style.
  • Stayed: September 2011, travelled as a couple
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3  Thank Lunarsqueak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2010

I highly recommend Baan Duangkaew for a relaxing stay away from the noise and bars in Hua Hin. The Bungalows are nice and clean, not too fancy. There are a lot of trees and flowers so you are living in a garden. The staff is very friendly and helpfull. Twice a day there's a shuttlebus to Hua Hin, but you can always take a tuk tuk for only 4 euros - 7 min. and you are in town. In the weekends there is a very good marked right next to the hotel. Relax and enjoy!

  • Stayed: July 2010, travelled with family
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2  Thank C_Olsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Baan Duangkaew Resort

Address: 83/158, Soi Moobaannongkae, Hua-Hin-Khao-Takiap Rd., Hua Hin, Thailand
Region: Thailand > Prachuap Khiri Khan Province > Hua Hin
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style:
#12 Top resorts Hotel in Hua Hin
Price Range: £41 - £84 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Baan Duangkaew Resort 3*
Number of rooms: 21
Reservation Options:
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Also Known As:
Baan Duangkaew Hotel Hua Hin

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