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Centara Grand Beach Resort & Villas Hua Hin
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Reviews (2,776)
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All reviewselephant barrailway restaurantcolonial wingcoast restaurantsuan buapremium deluxe pool villagarden poolclub facilitiesvilla areathe main hotelold colonial stylecolonial feelhigh teabeautiful hotelclub roomevening cocktailskids club
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1,549 - 1,554 of 2,776 reviews
Reviewed 6 February 2014

We liked this hotel very much. Traveled with husband and 4-year-old daughter. We arranged for airport transfer from Bangkok ourselves, as the hotel's transfer was over 200% more expensive than the cars that can be easily booked on the web.
Reception was very good with welcoming drink and cold towels. We vere upgraded to a villa, which was more than we could have expected. Very nice grand villa with two bathrooms. The villa area is separate from the hotel, so it is very very peaceful. The villa guests have their own breakfast by the pool, VERY nice.

We traveled with only one child, and even though the hotel has good facilities for children (a very clean and nice play room with 'nannies', two outdoor playgrounds, several childrens pools aso) I would not perhaps recommend this hotel to bigger families with several children as the environment is very peaceful, most of the guest elderly people and you get the impression that everyone is staring angrily at you when your child screams or speaks a bit louder...or doesn't behave...

The hotel garden is beautiful and all envious bypassers are not even allowed to enter the area to take pictures, which I find good, otherwise the hotel would become an attraction full of non-hotel guests walking around.

The service at this hotel is EXCELLENT from security guards to managers and you really get the impression that you are taken care of. Everyone smiles at you....all the time... The food we ate, especially at the restaurant at the villa area was very good (only tasted thai food) with a menu for the children. At least the Thai food was as cheap at the hotel's own restaurants as in Hua Hin city (but much better and the restaurants at Centara had a much nicer atmospher).

We were Club guests and there were drinks and food available almost during the whole day. The evening cocktails served nice drinks and very good wine.

The ONLY thing that bothered us a lot was the loud music (basso??) from a nearby Disco somewhere in the neighborhood that held us awake during hours every night... I even used ear plugs but they did not help. I have not seen comments on Tripadvisor regarding this problem, which is very bizarre, we met another family who lived in a nearby villa who experienced the exact same problem. We lived in 404.

Apart from the sleep quality we would absolutely recommend this hotel to friends!

Room Tip: The villas are very nice in a separate area with own pool and breakfast.
  • Stayed: January 2014, travelled with family
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6  Thank Malou75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this reviewResponded 21 February 2014

Dear Malou75,

Thank you very much for taking the time to write details review about the resort following your recent stay at Centara Hua Hin.

We have taken a good note of your comments regarding loud music from outside and report to Hua Hin Municipality for future action.

Apart from the points that you mentioned, we do hope that you had an enjoyable stay with us, and look forward to welcoming you back to the resort in the near future, we remain,

Yours sincerely,
The Management

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Reviewed 4 February 2014

A lovely old resort with good facilities for families, but some of the other reviews are probably correct in that it is slightly off its game or lacking the guiding hand of one of the more luxury global brands vis a vis consistency of training. There were a few service issues whilst we were staying e.g. no help to carry pushchair upstairs on arrival (and told we couldnt use the luggage lift instead), no concierge or leaflets for external activities (or knowledge of them generally), we were told we couldnt eat in the Club as their only babychair was in use (rather than them going the 30 metres next door to borrow one!), being told to get things ourself by waiting staff etc. However, on balance, I would still definitely recommend staying here as these were minor issues. This is, after all, the grand old dame hotel of Hua Hin and you wouldnt expect a grand old dame to rush and do anything! Rather, you enjoy it for its history and character, of which it has plenty. Most staff were friendly and helpful (save for the minor issues). The rooms were big and well kept and there was a decent array of activities on offer for kids and adults alike. The service really shone through after we had departed and were trapped on a motorway by anti-government protests - the driver called the hotel, who alerted our airline of our delay. Considering we had left already, I found this a very decent touch.

  • Stayed: February 2014, travelled with family
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Thank TDT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this reviewResponded 21 February 2014

Dear TDT,

Thank you for sharing your experience during your visit to resort recently. It is through your in valuable feedback that we are able to continue to tailor our services and facilities to meet the discerning needs of our clients.

We have taken noted your comments regarding service in general. Rest assured your comments will be reviewed and ready actions taken. This does not in any way reflect the usual service level. Kindly rest assured that training in regards to the service will be carried out to avoid such incident in the future.

We look forward to your next visit and rest assured of our undivided attention and utmost service at all times.

Yours sincerely,
The Management

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Reviewed 3 February 2014

This remains a beautiful resort, elegant and in a great location but it is not where it was last year, in nearly all aspects. Reception was not as it should, we were not even offered a welcome drink nor some sort of management's greeting. Food this year was outright miserable and the chef, on his way out, gave the impression he wanted to punish the guests for it. It surely felt that way. Five different executive chefs will have been in charge over two years, imagine how the kitchen staff feels... The stinking shacks are gaining ground on the beach and the defecating horses are spoiling it. The whole experience has become not really bad but average, certainly for the price, quite uninteresting in fact, a great pity, we used to love it but now we won't return for a while.

  • Stayed: January 2014, travelled as a couple
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2  Thank TripperEurope1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this reviewResponded 5 February 2014

Dear TripperEurope 1,

Thank you for having taken the time to give us feed back on Trip Advisor with regards to your recent stay at Centara Grand Hua Hin. As we always state it, guests comments are one of the best tools we have to improve our operations and services.

We regret that we did not live up to our standards when you checked in and would like to ensure you that our shortcomings are being addressed.

Likewise we are sorry to hear that you were disappointed with our food and will improve where necessary. However, your statistics regarding the changes of chefs are incorrect and may, unfortunately, mislead other readers.

We would like to take this opportunity to indicate that we have, daily, an early morning hotel beach cleaning team and that this hotel does its utmost in terms of beach up-keeping.

Thanking you again for your feed back we are looking forward to welcoming you again in a not too distant future.

Yours sincerely,
The Management

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Reviewed 2 February 2014

Spent 7 nights here in a garden view room, check in was prompt after we arrived late evening. During check in the host informed us our room is nice but we can change the next day if not happy?this raised a little concern then on the way to our room again the host repeated the offer to change room next day if not happy! Our room was in the garden wing and as we approached I could see why the offer to change room was made, the room was at the front/side of the property next to road of bars and restaurants but apart form the odd motor bike, car noise our room was excellent. The hotel is located in the centre of the town so a little noise should be expected, the room was a great size with balcony overlooking the gardens, good size bathroom with separate bath and shower.
The hotel grounds are kept in pristine conditions, with 3 swimming pools all clean with plenty of sunbeds. Each sunbed has a towel laid out but don't worry thinking someone has been up early reserving them all!! When you select your sun bed an attendant brings a 2nd towel for you to use as a pillow, excellent staff and very friendly.
The hotel could not be in a better location for bars, restaurants and shops of a nighttime and a lovely long beach to walk during the day again with bars and restaurants. Due to the availability of such choice we only ate at the hotel for breakfast which again was as expected, plenty of choice of all foods.
I would recommend this hotel to all and could not fault it at all, this was my first stay at a Centara but will not be my last.

Room Tip: We stayed in a garden view room and could not fault it at all even though it was located close to the bars and restaurants.
  • Stayed: January 2014, travelled as a couple
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1  Thank Tigertoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this reviewResponded 5 February 2014

Dear Tigertoc,

Thank you very much for having taken the time to leave a review after your stay at Centara Grand Hua Hin. We are very happy to read that you have enjoyed your holiday with us and will be relayed to the team.

With our reiterated thanks and we all look forward to having the opportunity to welcome you back to our resort in the next time your travels bring you this way.

Yours sincerely,
The Manageemnt

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Reviewed 2 February 2014

This time we stopped in the villas section in one of the deluxe pool villas and I think definitely worth the extra for staying here the extra's you get and the even greater levels of service really made for a great stay. This hotel is a oasis that sits just on the edge of the restaurants and bars and within easy reach of the night market.
We have booked to go back again this year

  • Stayed: November 2013, travelled with friends
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2  Thank RichardB191
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this reviewResponded 5 February 2014

Dear Richard B,

We would like to thank you for choosing Centara Grand Hua Hin as your accommodation choice for your recent visit to Hua Hin. We will share your comments with our team.

We look forward for your third visit soon.

Yours sincerely,
The Management

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