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“perfect beauty”

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Centara Grand Beach Resort & Villas Hua Hin
Ranked #3 of 136 Hotels in Hua Hin
Certificate of Excellence
Paris, France
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“perfect beauty”
Reviewed 12 May 2014

our third trip here at centara, just as we remembered from last may 2013
excellent staff, great breakfasts, what a choice.
we enjoyed the meat experience evening on tuesday night, but were pretty disappointed as there wasn't much information about the provenance and as stipulated on the poster grain or grass fed, lack of general information.
We prefered the friday night fish barbecue so much choice absolutely amazing,
hopefully will be back asap
see you soon

  • Stayed May 2014, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank BOOLLY247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this review, 14 May 2014
Dear BOOLLY247,

It is certainly great to welcome you again for the third time at Centara Grand Hua Hin and we glad that you had a good time in the resort.

We have taken a good note of your comments regarding the general information. Rest assured we have addressed this matter for immediate improvement.

We are grateful for your loyalty and patronage and all of us looking forward to welcom you back again soon.

Yours sincerely,
The Management
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2,316 reviews from our community

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English first
Barrow-in-Furness, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 May 2014

Stayed at Centara for 12 nights in April staying in a junior suite with club privileges paying almost £2500

We arrived tired and hot at 4.30am first shock sat in reception to check in no aircon and could hear mosquitos buzzing in my ear also was asked for credit card deposit in case of breakages.

Then a walk upstairs and along lengthy corridors to reach room sorry more like a cave although all lights were on in the room it was very dark even in daylight this was due to roof overhanging the balcony and very large trees in front of the balcony blocking out light and views.

The pictures on websites are nothing like the actual room lovely bed linen nowhere to be seen bathroom was tired whole room in need of brightening up.

The gardens are lovely but a haven for mosquitoes and other biting insects I have only ever been bitten 3 times in over 20 years had 3 bites first night and my wife's were very swollen.

The 3 pools in the early part of our stay were overrun with children 7 footballs and 3 Frisbees in one pool means you get hit one or the other.. Children under 12 not allowed in Jacuzzi but could not use as often full of under twelve's unsupervised.
Went for snack at beach restaurant was asked to leave I had forgotten to bring shirt from sun bed then I noticed two people at the table next to me had finished meal were not wearing shirts if you have a rule make sure it is applied to everyone.

Service in the club lounge which is far to small was a farce resembled something from a Laurel Hardy film failed to take breakfast orders more than once waiting 20 minutes to be asked and then had to ask again, brought wrong breakfast. pot of tea and no cups. Three people asked for mushroom first person got 1 second person got 4 third person got none. Another time order taken for four people for drinks two more staff enquired if we had ordered still no drinks until we asked again.
almost every visit to lounge there would be no spoons to eat breakfast with, no water or ice in containers.
During evening drinks the same service bordering on totally inept staff hard to find seemed to be hiding to avoid having to tell us they had no drinks.
on three nights of club evening drink at 8:30 offering Baileys they had none lack of choice meant no drinks not even a substitute having paid for these privilege's felt ripped off.
I could go on loads of other let downs but enough is enough think you might get the idea.


Positives pool staff, Railway restaurant better service than club and more choice

Room Tip: Don't book exec rooms.
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  • Stayed April 2014, travelled as a couple
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Helpful?
1 Thank Ldh51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this review, 14 May 2014
Dear Ldh51,

We thank you for having taken the time to write once more about your disappointing stay at the resort and for bringing your dissatisfaction to our attention and to the one of Trip advisor's readers.

We certainly have taken good note of the problems you have highlighted regarding the hotel and it’s Club. Although we generally receive positive comments from our Club guests about the food, beverage and service offerings we regret to learn that we did not meet your expectations and present you with our sincerest apologies.

With our reiterated thanks for your precious feed back, we would like to re-assure you and the Trip Advisor readers that we will do our utmost to further develop a dedicated and attentive service at Centara Grand Beach Resort and Villas, Hua Hin.

Yours sincerely,
The Management
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Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 11 May 2014 via mobile

Stayed here on our honeymoon in April for two weeks having spent 3 nights on Bangkok.
The hotel on first arrival
Was excellent welcome drink and helpful pleasant staff always on hand should you need them.
Rooms were very nice as were the grounds to the hotel. Beach not great however, but if you walk further down it's not as rocky.
Food in the hotel very nice however there is the service charge added on so can make it expensive but there's lots of restaurants nearby as an alternative. We would Definately return and would recommend to our friends!

  • Stayed April 2014
    • Value
    • Service
Helpful?
1 Thank Sarahlw24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asia
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 10 May 2014

Lovely gardens pools and rooms in the old style resort about 3 hour drive south from Bangkok to what is a nice road now days
A lovely club lounge and best to book a club room or duplex room great value for money and you are right in the city center

Room Tip: Wail all rooms are good the duplex is great with club access
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  • Stayed May 2014, travelled as a couple
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Helpful?
2 Thank MarBkk1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this review, 14 May 2014
Dear Marcel S,

Thank you very much for choosing to stay at Centara Grand Hua Hin recently.

We are truly delighted to have your visit and glad that you had a good time in the resort.

We hope that you will find a time to see us again in the near future, we remain,

Yours sincerely,
The Management
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Zurich, Switzerland
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 May 2014

Stayed here 8 nights with wife and 2 kids aged 11 and 9. Have been a number of times in the past before married.

Booked a deluxe room online (good discount with hotel online) as it allows children to stay free under 12 in twin double beds and includes breakfast for four (or banquet should I say).

Great experience - Beautiful colonial buidlings and gardens. Staff hard to fault. We didn't see the kids so much as there is so much space - 32 acres I think - which feels extremely safe. Khun Oi in the kids club was extremely good with the children (clearly loved kids) and painted their nails etc and was very interactive with them which meant the kids went back to her every day. Rooms newly refurbished and very comfortable. We elected to stay near enough to the reception and breakfast area as some rooms can be quite a hike away. 3 pools to choose from and spread out, not too busy except the main one by the sea. Mainly Westerners staying here.

Our friends decided to go for the club option which allows a few times a day to go and have tea coffee and snacks in an exclusive area and in the early evening alcohol colonial feel. We decided not to as we preferred to eat outside sometimes and this would have kept us in. Gym small but good. Yoga available daily. Friend and I did the 2 hour mountain biking which was fun, hot and easy but fun - about 10 USD.

Loved the long walks on the clean perfect beach - miles of it. Sea bit rocky and not so clear. No snorkling options here really unless you want to drive via tour.

Hua Hin is great. When the naval ships are out to sea it means the king is staying in his palace which is quite often. It is the resort of choice for middle class Thais from Bangkok.

Best hotel in Hua Hin by a mile. Stayed in a few.

Room Tip: Best pool is the garden pool and some rooms completely front this pool which means ground floor room...
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  • Stayed April 2014, travelled with family
    • Value
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    • Cleanliness
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Helpful?
Thank zurichfamily1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this review, 14 May 2014
Dear zurichfamily1,

Thank you for spending your family vacation at Centara Grand Hua Hin during your recent visit. We are delighted to note that you and your family had a comfortable stay at the resort.

We appreciate your kind comments about the service from our team members that you encountered and this will certainly shared with them which will motivate them for continue to strive for excellence.

We look forward to having the opportunity to welcoming you and your family back again in the near future, we remain,

Yours sincerely,
The Management
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Bangkok, Thailand
Level Contributor
38 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 7 May 2014 via mobile

The reception welcome us super nicely since we have paid over 2000 usd for total stay in villa area. But it seemed we got very poor service in return.
Restaurant supervisor who seemed lack of hospitality look often stroppy and not very welcome to family with kids. Perhaps her attitude is poor as well as her hotel knowledge
All complaints made will be reply only with words but no action was made.
Hotel duty manager was too busy over his computer and didnt really have time to stay away from his computer
Room and food provided are bearable.
We really made a big mistake to stay in this hotel.
do not expect to get any satisfaction action from duty manager or whoever apart from email.

Stayed February 2014, travelled with family
Helpful?
3 Thank Eddie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this review, 9 May 2014
Dear Eddie_tangjitsatukij,

We thank you for bringing your dissatisfaction to our attention. We are sorry to read that we failed to meet your expectations during your stay in February 2014!

Based on your comments, it is very difficult to pinpoint what went wrong during your stay, particularly the comment that relates to staff lack of hospitality and our Duty Manager. We take such negative reviews very seriously and would appreciate if you could send us more details at qsoffice@chr.co.th so that we can investigate this accordingly.

In the meantime we would like to re-assure you and the readers that we are usually commended for our friendly and dedicated service.

Yours sincerely,
The Management
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Sydney Australia
Level Contributor
40 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 4 May 2014

Unfortunately we still have 5 days here to put up with the abysmal service.
Four of us booked Club access mini suites for our stay in Hua Hin and so far we wish we had chosen another hotel.
This hotel has many guests who have paid extra for club access with the benefits of evening cocktails. So many in fact there is no room for them all to sit in airconditioned comfort, which is needed when the temperature is 35 degrees. We are only offered outside seating amongst the mosquito plagued gardens,which we decline.
There is supposed to be drinks as well later at 8:30 but we have tried to order Baileys on 2 consecutive nights only to be told "we've run out"
Any decent hotel would get whats required from another bar in the hotel or send somene to a shop and buy it.
This hotel has no airconditioned public areas so you must go to your room to keep cool.
All the rooms are in several wings with long walks on outside corridors to the lobby. Wooden stairs are the only means of access to the upper floors where rooms give some relief from the insect invasion.
There seems to be a lack of staff in numbers enough to give guests personal attention. When I mentioned this to staff they say "sorry we are busy" .
I asked at reception to book two massages at the Spa, instead of contacting the Spa and making the reservation for me i was handed the phone to do it myself. I could have done that from my room. The" Club" needs a permanent concierge to handle customer requests.

I believe that this hotel is living in the past and is not in tune with what is required by international travellers.
I am sure if management read this they will come up with the usual platitudes that they are " working towards rectifying the problems"
For current guests it will all be too late.

Room Tip: Dont bother with Club upgrade not up to much
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  • Stayed April 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Heron2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this review, 8 May 2014
Dear Heron2,

We are sorry to hear that we failed to meet you expectations during your stay. As we always state it, guest comments are one of the best tools we have to improve our operations and services.

We duly noted that you were unfortunately not satisfied with our hotel as you felt it lacking air-conditioning in the public areas and walkways. The resort was built in Colonial Style in the year 1923 and we do make an effort to clearly communicate this on our websites and other presentations. All the comments have been noted and an appropriate action will be taken to remedy, where necessary, the problems which you have highlighted.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Yours sincerely,
The Management
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Additional Information about Centara Grand Beach Resort & Villas Hua Hin

Property: Centara Grand Beach Resort & Villas Hua Hin
Address: 1 Damnernkasem Road, Hua Hin 77110, Thailand
Region: Thailand > Prachuap Khiri Khan Province > Hua Hin
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Hua Hin
#1 Business Hotel in Hua Hin
#1 Family Hotel in Hua Hin
#2 Romantic Hotel in Hua Hin
#3 Luxury Hotel in Hua Hin
#3 Spa Hotel in Hua Hin
#3 On the Beach Hotel in Hua Hin
Price Range (Based on Average Rates): £
Hotel Class:5 star — Centara Grand Beach Resort & Villas Hua Hin 5*
Number of rooms: 249
Official Description (provided by the hotel):
Centara Grand Beach Resort & Villas Hua Hin first opened its doors in the early 1920s at a time when Hua Hin was still a sleepy coastal village. This five-star beachfront resort was built along the classic lines of that era, with phenomenal gardens and beautifully spacious rooms and suites (up to 170 square metres) with high ceilings, polished hardwood flooring, period furniture, and the warm tones of Thai silk. The resort is also home to 42 single-storey villas that offer privacy and space (up to 120 square metres) and the choice of a Jacuzzi or plunge pool on the terrace. Beside Hua Hin’s gorgeous beach, a stone’s throw away, and a relaxed atmosphere to enjoy to the full, the resort also offers plenty of leisure options for adults and children: four swimming pools and children’s pools, a superb spa, a fitness centre, tennis courts, Muay Thai and Tai Chi classes, and two kids clubs. Plus, the town is outside our door, and some of the best golf courses in Thailand are within easy travelling distance. The dining venues include a colonial style café and all-day dining restaurant, a Japanese restaurant, a Thai restaurant located near the villas, and the modern COAST Beach Club & Bistro. With its setting on the beach and its elegant atmosphere, the resort also is the perfect setting for a dream wedding. ... more   less 
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Also Known As:
Centara Grand Beach Resort And Villas Hua Hin
Centara Grand Beach Resort & Villas Hua Hin Hotel Hua Hin
Sofitel Hua Hin
Accor Hua Hin
Hua Hin Sofitel

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