What an experience! I booked 3 rooms at the hotel for 6 nights. I arrived with my family at 1pm expecting to have the rooms ready and available for us. My daughter and my son got their rooms but our room was not ready until 3.15pm! When I asked when my room would be ready, I was told in an hour and that I should put up in my son’s room whilst my room was being made up – what a disappointment! In addition in my son’s room, the air conditioning unit was making a huge racket. I decided to complain to the hotel manager about my room and the air con unit in my son’s room). I informed the deputy manager, I had an appointment at 3pm, I had been travelling for the last 2.5 hours and needed to change before my meeting. She took note of my complaint and continued to relate that the hotel had a large party the previous night and hence the rooms were not ready. Well…in any good hotel, I am not given excuses but led to my room that I am offering to pay money for.
I had to leave the hotel looking unkempt, upon my return I informed the deputy manager that I did not want to stay at the hotel another night and to cancel my booking. She spoke to her manager, who kindly agreed that we could check out the following morning and had to pay for 1 night stay. I immediately booked my family in Dusit Thani for 2 nights (they had an exceptional offer, effectively I paid the same room rate at this 5 star resort!)
The following morning, we decided to test out the breakfast, I can’t say much about it. Later my son and I decided to visit the beach area, unfortunately it smelt of sewage. No one was bathing in the sea with the exception of a few people walking along the beach front. I expected a lot more from the hotel but was left disappointed!
- Official Description (provided by the hotel):
- Imperial Hua Hin Beach Resort preserves Hua Hin's ideal resort atmosphere with 124 guestrooms, all beautifully decorated and equipped with modern facilities to ensure utmost comfort and convenience. The magnificent swimming pool and a beachfront restaurant offer an excellent variety of dining convenience and other entertainment options to make your trip just perfect. The resort provides comfortable accommodation, fabulous swimming pool, complimentary shuttle bus into Hua Hin town centre (set times), meeting and function room space for up to 180 delegates, small convenience store on site, cable TV, golf course green fees and transportation services, local sightseeing tours and true Thai hospitality. ... more less
- Reservation Options:
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- Also Known As:
- Imperial Hua Hin Beach Hotel Hua Hin