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“5 Star Hotel in Issan” 5 of 5 bubbles
Review of Pullman Khon Kaen Raja Orchid

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Pullman Khon Kaen Raja Orchid
Ranked #2 of 62 Hotels in Khon Kaen
Certificate of Excellence
Cha-am, Thailand
Level Contributor
47 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“5 Star Hotel in Issan”
5 of 5 bubbles Reviewed 13 January 2012

Definitely the nicest place to stay in Khon Kaen. Hotel has all the amenities you could need. Plus when you check in you receive a coupon for 700 Baht off any of their restaurants.
The Hotel and rooms are very clean and comfortable. Only problem I had was with the night club down the street playing loud Issan music.On the 12th floor you could still hear the bass playing.
Also the hotel is very nicely located in the center of the city.
Free Wi-Fi through out the hotel also

Room Tip: The higher up you get, the less club music you will hear
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  • Stayed January 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank terrymor66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullman_KhonKaen, General Manager at Pullman Khon Kaen Raja Orchid, responded to this review, 24 January 2012
We very much appreciate your comments regarding your stay at the Pullman Khon Kaen Raja Orchid. It is always a pleasure to receive positive feedback.
However, I was sorry regarding the noise disturbance in the late night. This problem is out of our control due to the bars around do not belong to our hotel. Withal, we have sent a letter to ask for co-operation from the local authorities concerned with noise pollution.

Thank you again for sharing your experience, and we look forward to welcoming you back to the Pullman Khon Kaen Raja Orchid in the not too distant future.

Yours sincerely,



Ole Nielsen
General Manager
The Pullman Khon Kaen Raja Orchid…
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684 reviews from our community

Traveller rating
    322
    241
    75
    37
    9
See reviews for
112
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (119)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Bangkok, Thailand
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 13 January 2012

The Pullman is a 5 star hotel with 5 star service. I stayed here for 2 nights in January 2012 on business and the facilities and service were exceptionally good.
The large superior room was spotlessly clean, spacious and well appointed.
Hotel staff from reception to business support staff to room staff were friendly, courteous and helpful.
The hotel is centrally located and within walking distance of the major shopping areas.

Room Tip: My room was upgraded to Superior on the 17th floor which had great views over Khon Kaen and the surr...
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  • Stayed January 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank barriejb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullman_KhonKaen, General Manager at Pullman Khon Kaen Raja Orchid, responded to this review, 25 January 2012
Sawasdee Krab! Greetings from the Pullman Khon Kaen Raja Orchid.

Thank you very for taking time to review our hotel. We very much appreciate your comments regarding your stay at the Pullman Khon Kaen Raja Orchid.

We will share your comments with our team. It was certainly a pleasure for us to be at your service.

We look forward to welcoming you again to the Pullman Khon Kaen Raja Orchid.

Best regards,



Ole Nielsen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waiheke Island, New Zealand
Level Contributor
131 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 265 helpful votes
3 of 5 bubbles Reviewed 12 January 2012

I have stayed there several times and after the first visit each time I come away a little disappointed. Good meet and greet service from KK airport with cold towels and a friendly face. Check in quick and efficient.

The room was large, clean and on a high floor with views over the city and later that night, New Years Eve, great views of the fireworks.

The let down is the food and beverage service in their main restaurant, there does not appear to be any leadership or management of the front of house team who have limited English skills. It appeared to me that they were geared up for a serve yourself buffet and any guest wanting to order A la Carte were a pain in the butt. Even at breakfast they only had one person on the egg station with resulting long queues and a junior on bacon frying unable to keep up. Again here the restaurant supervisor seemed out of their depth not providing the leadership and guidance required.

One evening I did try the Italian restaurant in the basement and had an excellent thin crust pizza but again here the staff seemed harried, maybe not enough staff?

It would be a pity for a hotel that once was a Sofitel before it slipped to a Pullman, slip again to a Novotel.

  • Stayed January 2012, travelled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank waiheke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullman_KhonKaen, General Manager at Pullman Khon Kaen Raja Orchid, responded to this review, 24 January 2012
Thank you very much for choosing our hotel to be your accommodation choice and taking the time to post this review on TripAdvisor.
We very much appreciate your comments regarding your stay at the Pullman Khon Kaen Raja Orchid. It is always a pleasure to receive positive feedback.

However, I have read your comment regarding the quality of food. I have talked to our Executive Chef to be more meticulous on food taste development and providing more varieties of food in order to meet all guests’ requirements.

In addition, I have read your comment regarding the insufficient command of English for our staff. Although we have a fulltime native English teacher to teach our staff on a daily basis I regret to say that the proficiency may not be what could be expected. We do try our best to give the best service, however we have failed in your case.

Thank you again for sharing your experience, and we look forward to welcoming you back to the Pullman Khon Kaen Raja Orchid in the not too distant future.

Yours sincerely,



Ole Nielsen
General Manager
The Pullman Khon Kaen Raja Orchid…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Battambang, Cambodia
Level Contributor
115 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
5 of 5 bubbles Reviewed 9 January 2012

We've been coming here for some 15 years, when it was first a Sofitel, and now rebranded as a Pullman. Nothing has changed -- and all for the better. It is an exquisite property in country Thailand, conveniently located near the mall and town centre. Multi choice of restaurants, a self-contained brewery, one of the best breakfasts in regional Thailand as well. Excellent service, great beds and sheets. There is honestly nothing comparable to it in all of the Northeast. Worthy as a destination, such as a weekend away from it all. Free airport transport. We love it and include guests here for our group gastronomic asianfoodtours.com expeditions to Thailand. It's also a bargain by world price standards. Globetrotting Gourmet.

Room Tip: lower floors still retain original furnishings, and higher floors recently upgraded. But all are ex...
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  • Stayed January 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Globetr0ttingG0urmet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullman_KhonKaen, General Manager at Pullman Khon Kaen Raja Orchid, responded to this review, 24 January 2012
Thank you very much for your TripAdvisor report. We were delighted to read that you liked our hotel.

I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience and we look forward to welcoming you again to the Pullman Khon Kaen Raja Orchid.

Yours sincerely,



Ole Nielsen
General Manager
The Pullman Khon Kaen Raja Orchid…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Udon Thani, Thailand
1 review
5 of 5 bubbles Reviewed 7 January 2012

I am (Duth) and living in the North East of Thailand.
Middle of nowhere.
Small village near Udan Thani.
I was invited by my brother in law because he graduated at the University of Khon Khan.
My wife booked hotel Pullman in Nong Kaen.
We are living a little bit primitive in the North East; sometimes, only sometimes it is good to see, feel and eat what is more in the world.
Nevertheless I still like the the primitve kitchen in my village.
I booked by internet (even in the Noth East of Thailand internet is common by some people) and when I was at reception of Pullman I got an upgrade. Very good service.
Room was excellent, buffet diner was excellent and the breakfast also.
The innuration of my brother of law was very nice, so was the whole environment.
We visited a big aquarium with wonderfull fishes near Nkon Kaen, however because I am a Falang (foreigner) I had to pay much more as my wife.
Honestly speaking, it is not always like this in Thailand.
Area around hotel is ok, also the nature and Wat's little bit futher.
Hotel not bad at all and next time I will stay there again.
OK. Please before I forget, they have excellentttttt German; own brewery.
You can sit downstairs to enjoy drinking this beer, but also you will get a very warm service by nice employees at the ground floor.
Good ambiance, nice chairs.
Peter and Wanphen

Room Tip: we got an upgrade. Outsite it is not noisy. I suppose most of the rooms will be ok.
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  • Stayed May 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank peter v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullman_KhonKaen, General Manager at Pullman Khon Kaen Raja Orchid, responded to this review, 16 January 2012
Thank you very much for choosing our hotel to be your accommodation choice and taking the time to post this review on TripAdvisor.

We were delighted to read that you liked our hotel and appreciated our service. We will share your comments with our team.

It was certainly a pleasure for us to be at your service and we look forward to welcoming you again to the Pullman Khon Kaen Raja Orchid.

Yours sincerely,



Ole Nielsen
General Manager
The Pullman Khon Kaen Raja Orchid…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman Khon Kaen Raja Orchid

Property: Pullman Khon Kaen Raja Orchid
Address: 9-9 Prachasumran Road, Khon Kaen 40000, Thailand
Region: Thailand > Khon Kaen Province > Khon Kaen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Khon Kaen
#2 Spa Hotel in Khon Kaen
#5 Best Value Hotel in Khon Kaen
Price Range (Based on Average Rates): £
Hotel Class:5 star — Pullman Khon Kaen Raja Orchid 5*
Number of rooms: 293
Official Description (provided by the hotel):
Pullman Khon Kaen Raja Orchid is in Khon Kaen, just 40 minutes flight from Bangkok in the heart of Thailand's northeastern region. The hotel features 244 rooms and 48 suites with a remote console to control the lighting, room temperature and television. The Life Style Health Centre facilities include a swimming pool with underwater speakers, gym equipment, an aerobics room, sauna and body treatment programs. Sofitel Raja Orchid also boasts the largest entertainment complex in the region. ... more   less 
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Also Known As:
Pullman Khon Kaen Raja Orchid Hotel Khon Kaen
Sofitel Khon Kaen
Accor Khon Kaen
Khon Kaen Sofitel

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