I had previously stayed at this resort in April and had a good experience, however my recent stay was very disappointing.
Check-in was embarrassing. On arriving a reception I waited for 3-4 minutes for someone to book me in. As there was someone else checking in I didn't mind waiting, however when someone comes to check-in and stands next to me they immediately check him in before me. I was completely ignored. When I complained they said they thought I was with the other party checking in at the same time. I explained i wasn't standing anywhere near the other party and they should have asked me.
The evening meal was very disappointing. I ordered Massaman Curry, having witnessed a friend order it before on my previous visit. I do not know what they gave me, but it wasn't massaman curry, more like a soup that contained mainly potato and maybe 5 small pieces of beef. The beer I ordered was poured into a glass half full of ice. I don't like ice in my beer. If only they had asked and not assumed.
I can't fault the rooms, clean and comfortable. Maybe I was unlucky but they definitely need to improve their customer service skills.
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