We booked here months ago, and after having an issue with flight changes a week before we were due we emailed them 4 days prior letting them know of our changes in plans.
So when we arrived the following day they had given our room away, claiming they hadn't received any emails. The correct email address had been used, yet the rude receptionist refused to display the particular day that it had been sent to show it wasn't delivered.
After over an hour of discussion we were offered a small double room for four people with no extra beds, at an inflated price
She had no compassion for our situation and refused to help. As young travellers we felt very uneasy with the circumstances and they would not give any recommendations to stay at another hostel so we had to find elsewhere that night.
Stayed at SeaWorld, highly recommend it
- Official Description (provided by the hotel):
- Located in the spectacular Andaman Coast, Ao Nang Beach, Krabi, Thailand opposite McDonald’s , 3 mins from the beach! and 30 mins from Krabi Airport, we look forward to welcoming you for great holidays ... more less
- Reservation Options:
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- Also Known As:
- Ao Nang Grand Hotel Krabi Town
- Ao Nang Grand Inn Hostel Krabi, Thailand