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Reviewed 15 December 2012

Considering this is the "grandest" choice of hotel in Mae Hong Son and a fairly reputable chain, we were quite disappointed with the rooms. We had to risk getting burnt by the shower water, as the temperature fluctuated from hot spring hot to cold stream cold back to hot!! Dangerous as we were showering kids. We thought it was just our room, but our family 2 other rooms also had issues. To be fair, the rooms were very clean, staff were very friendly and breakfast decent. If you don't have your own transportation, better to stay closer to town, as this hotel is quite a drive away and Tuk Tuk is not readily available in this small town. And by the way, there's no lift, so we had to lug our luggage 3 floors up!! Not suitable if you've senior travelers.

Room tip: Pool facing room faces the greenery, so you can enjoy the generous balcony.
Date of stay: December 2012
  • Trip type: Travelled with family
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1  Thank TPANG
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ECM_Hotel, Manager at Imperial Mae Hong Son Resort, responded to this reviewResponded 19 December 2012

Dear Guest

Thanks you for staying at Imperial Mae Hong Son we do appreciate to your comment are helpful for us to recognize the area of service we need to improve to beeter serve our guest.

We look forward to welcoming you to Imperial Mae Hong Son again in the near future.

Yours faitfully,
Sirijan Sapapak
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2012 via mobile

We turned up after a long ride on our motorbike. The staff were extremely helpful and obliging. The room was clean and tidy. The shower water was hot and in abundant. The hotel is out of the main town. There is a shuttle bus into the town. We ate at the Kai mook which was fab. We walked back which took about 30 mins... Which the only slight problem I could foresee were the stray dogs!! We paid 2500 thb which I felt was a little over priced!!

Date of stay: December 2012
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Thank SammLeics
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ECM_Hotel, Manager at Imperial Mae Hong Son Resort, responded to this reviewResponded 7 December 2012

Dear Guest,

Thank you for staying at Imperial Mae Hong Son Resort. Your evaluation and comment are helpful for us to recognize the area of service. the rate has been discout for you 40% , this time is high season in Mae Hong Son.

Best regards,
Sirijan Sapapak
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2012

We stayed at the Imperial Resort 3 nights in November 2012. We loved the place.

True, it is a bit «dated» as other reviews have pointed out but we actually found it is part of the charm of this hotel. The superb environment, the massive teak wood presence all around and the general hotel design that integrates all local features is absolutely charming.

Mae Hong Son is a beautiful remote countryside location and the Imperial fits very well in this global setting. We have been in other «dated» hotel infrastructures where a lot of services bear the impact of time (loud A/C, broken window or sliding door, etc,). The Imperial does not show these deficiencies at all, on the contrary. All services work very well, from the very efficient A/C to the free Internet service. We only wished that a safe would have been available in our room. That was all we did not find practical.

And our experience with the hotel staff was impeccable, from the dining room to the concierge. Right upon arrival, we checked in and investigated if a car could be provided to us at the hotel by PR Car Rental located downtown. The concierge took care of all details with the car rental company. As a result, we had a car delivered within 60 minutes of our check in. We were ready to hit the road and start visiting. Talk about great service.

As for location, the hotel is located a couple of kilometers south of town. We did not find this to be an issue at all as visiting Mae Hong Son does require some prearranged transportation for all visitors (own wheels, tours or others). Mae Hong Son offers a few sites of interest in town but many sites (long neck villages, waterfalls, Mae Aw, etc.) are located outside of town, as far as 45 kilometers away. So coming to Mae Hong Son without transportation options would be, by definition, a serious mistake.

So if you come to Mae Hong Son, give the Imperial a try. You will experience a perfectly well integrated hotel with a great setting, plenty of charm and great service.

Date of stay: November 2012
  • Trip type: Travelled as a couple
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Thank Piden123
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ECM_Hotel, Manager at Imperial Mae Hong Son Resort, responded to this reviewResponded 7 December 2012

Dear Guest,

Thank you for staying at Imperial Mae Hong Son Resort. Your evaluation and comment are helpful for us to recognize the area of service.

Best regards,
Sirijan Sapapak
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2012

I agree with the other reviewers that the Imperial is somewhat outdated but that adds to the atmosphere. There were hardly any people when I was there so felt like I had the hotel to myself. Given the price, it is a good deal. Rooms are spacious and clean and they all have a balcony or terrace. I was on the road side but given how peaceful Mae Hong Son is, there was hardly any traffic after dark. There is a pool in the back overlooking a stream and trees. Breakfast is OK with an acceptable choice of different things. There is free Wi-Fi in the lobby. The main consideration is that it is a few kilometers outside Mae Hong Son town and therefore a bit of walk. If that is not a concern then this place is fine, at least for a few nights.

Date of stay: October 2012
  • Trip type: Travelled on business
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Thank MrM1001
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ECM_Hotel, Manager at Imperial Mae Hong Son Resort, responded to this reviewResponded 7 December 2012

Dear Guest,

Thank you for staying at Imperial Mae Hong Son Resort. Your evaluation and comment are helpful for us to recognize the area of service.

Best regards,
Sirijan Sapapak
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2012

I've just spent two nights here and I'm very pleased with it. The most impressive thing is the beautiful garden/ jungle at the back of the hotel. As a previous poster said, the rooms at the rear have a much superior view, which is lush and green. The spacious balconies overlook the pool, huge trees and a lovely stream - nothing but greenery. Breakfast on the terrace was also very relaxing. Service was polite and friendly and rooms appeared to have had a recent make-over. the price was a bargain for such a lovely setting. A big thumbs up for me.

Date of stay: October 2012
  • Trip type: Travelled as a couple
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1  Thank Kevin H
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ECM_Hotel, Manager at Imperial Mae Hong Son Resort, responded to this reviewResponded 7 December 2012

Dear Guest,

Thank you for staying at Imperial Mae Hong Son Resort. Your evaluation and comment are helpful for us to recognize the area of service.

Best regards,
Sirijan Sapapak
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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