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“predictable. nothing flash but does the job.”
Review of ibis Phuket Patong

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ibis Phuket Patong
Ranked #51 of 331 Hotels in Patong
Reviewed 4 March 2013

accor hotels tend to be bland but efficient and this is no exception, which in patong makes it a safe bet. hotels here can be expensive and unpredictable but at least here you are unlikely to get a bad surprise. pretty good value for patong too. my room was reasonably quiet though you do get some noise from the open air coridor to the rooms. also the room had a tiny balcony. not much view but good for smokers i guess.

certainly no luxury but does the job without unnecessary hassel or hidden charges.

  • Stayed: March 2013, travelled with friends
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Thank SingBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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667 - 673 of 1,539 reviews

Reviewed 1 March 2013

Great hotel, lovely pool, friendly staff, clean and the staff asked me if I was happy to wait 30 minutes for a better room upon check in. Happily waited only 10 minutes and really happy with room and cleanliness. REALLY comfy bed and pillows!

Room Tip: Room facing the pool instead of the street that way you can sit on your balcony with a nice view!
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  • Stayed: February 2013, travelled solo
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Thank Dani C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2013

stayed at ibis in feb this year top place, staff are friendly and helpful, rooms are always kept clean 15 min walk to bangla road or you can get scotter min down the road,I would reconmend it to any one, nice pool .

Room Tip: i had room 508 small balcony, quiet to sleep
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  • Stayed: February 2013, travelled solo
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1  Thank Tony N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2013

Value for money and located strategically near the popular patong beach and bangla street where the nite happens. Easy access from the beach front or patong street. Conviniace shop opposite the hotel and custom made tailor next to the hotel are both well recommended. Indian Halal food 5 mins walk from the hotel and Kasuma Halal Seafood are the choices for those looking for halal food. Plenty of seafood stall and restaurant to choose. Ping-pong show and tiger bar are two must visit nitespots.

  • Stayed: February 2013
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Thank KingTT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2013

The rooms are small and tidy. There is a swimming pool near the lobby which is good. Few rooms had a balcony and the view was OK. The sleep quality was average and the bathroom was OK. I would say that it is definitely a value for money. The restaurant had very good varieties and the taste was good. The hotel is 5 min walk from the beach. If you want a decent hotel at a decent location, then this is the hotel to be in.

  • Stayed: August 2012, travelled with friends
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1  Thank Arvind M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2013

Hotel is standard ibis style, small but clean even with no desk to write. Small but lovely swimming pool(only 1.4m deep). It's enough for my 8 years old son. Staff Young is very friendly. Location is good with 15-20 minutes walking to Junceley. The restaurant and supermarket is nearby.

Room Tip: I read reviews before I booked this hotel. Some reviews mentioned rude guests. Yes, they are correct...
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  • Stayed: February 2013, travelled with family
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1  Thank Ying Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 January 2013

We where 26 persons renting 13 rooms in this Hotel over new year.
I don’t know where to start. Out of the 12 nights we probably where able to sleep 2 of them. It was constant noise, parting to 5-6 in the morning. Shouting, screaming and and even one night they played football in the next room. Every night several of us where calling the reception to complain and we also had some meetings with the local management, what a joke. They promised time after time to calm down the other guest and get the situation under control. The worst day of them all was the night after having a chat with the General Manager...After complaining time after time we where offered airport transport for free, and late checkout the last day. WOW, that makes up for 26 people not having a single night sleep for 12 days.. After complaining to Accor Hotels after our stay, they offered a staggering 1700 Accor loyalty points in total for all of us.. That gives us..let’s see, nothing..Not a upgrade, not a free night, absolutely nothing.
We did get a reply where they apologised for our bad experience as offered this points «as a compensation and good gesture.»

I spend around 100-150 nights in hotels around the world every year with my work, and I have never come across customer service as low as this. Some nights you might wake up on all hotels because of noise, but in every case it has been rectified when calling to the reception. In Ibis Patong, nothing at all was done.
They need to advertise this hotel for what it is. It’s a backpacker place for party people. If you sleep from 6 in the morning to 1 pm, this is probably OK. But stay away if you have children!!! or even if you intend to sleep some hours from midnight to 6 am.
I have never seen a hotel pool as dirty as this hotel. Also, I survived 3 weeks eating whatever I wanted in Thailand without been sick. Until I tried a chicken sandwich at the hotel, that put me off the beach for two days.
The local management said to their defence that the Ibis brand was a cheap low cost hotel chain. That’s fine, and I do understand that. But I have slept in Ibis around the world else where, and the customer service no where as low as this. I don’t care how cheap you can get a hotel room, but a minimum requirement is the fact that you actually can sleep some hours during the night. 
Best thing about the hotel was the lovely gentleman outside the hotel on his scooter selling Banana Pancakes. They where lovely, and the man was a lovely person.

Room Tip: Pick another hotel..
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  • Stayed: December 2012, travelled with family
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7  Thank Kenneth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TJaroonteeravanitch, Manager at ibis Phuket Patong, responded to this reviewResponded 1 March 2013

We sincerely apologise for any unexpected experience that might have caused during your stay with us. We have already noted your comments and will bring them to discuss with the hotel management for improvement immediately.
We thank you once again for spending your time on giving us a valuable feedback and we hope to welcome you back again at ibis Phuket Patong or at any ibis hotels in Thailand!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ibis Phuket Patong

Address: 10 Chalermphrakiat Road | Kathu, Patong, Kathu, Phuket 83150, Thailand
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #51 of 331 Hotels in Patong
Price Range: £32 - £82 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — ibis Phuket Patong 3*
Number of rooms: 258
Official Description (provided by the hotel):
The Hotel Ibis Patong Phuket is a tranquil oasis in the heart of Phuket, just 500m from Patong Beach. This modern, fun and friendly hotel offers 260 comfortable rooms. Enjoy the shopping and vibrant nightlife nearby then relax in our restaurant serving Thai style tapas indoors or out in the open air. We offer guests the best value for money with the convenience of 24 hour reception, 24 hour drink and snack service and WiFi internet in all rooms. 45 min from Phuket International Airport. ... more   less 
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Also Known As:
Hotel Accor Patong Phuket
Ibis Phuket Patong

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