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Reviewed 17 November 2014

Good hotel, courteous and helpful staff and good location - 5 mins walk to the patong beach. Nice and clean rooms. Tastefully done up hotel. Great breakfast. Great value for money. Would recommend this hotel.

Room tip: Choose a swimming pool facing room.
Date of stay: November 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank JSM-Mumbai
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HirschRaphael, General Manager at ibis Phuket Patong, responded to this reviewResponded 19 November 2014

Dear JSM-MUMBAI,

Many thanks for this great rating and review.
We take pride of the good Hotel and courteous and helpfull staff
We are all very much looking forward to welcoming you back in Phuket.

Best regards

Raphael

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2014

After our original hotel proved to be a disappointment we searched for another option with a reasonable cost.

The Ibis Patong offered a clean room and a secure environment, standard expectation for the ibis chain of properties.

The hotel was close to the beach and you had easy access to many shops and restaurants.

The hotel offered a buffet breakfast for 250 baht per person. The breakfast was quite a disappointment: French toast served cold and generally unappetizing presentation of food. A suggestion for anyone staying at the IBIS try the buffet breakfast at the Austrian Gardens Hotel across the street. A really nice presentation with tasty food for 199 baht per person- We enjoyed that on subsequent mornings.

The hotel claims to offer wifi. The service they offer is laughable the speed is pathetic, the ability to connect in our guest room was basically not a workable solution. We ended up getting a true H sim card for our unlocked phone and used code *900*8908# for a special package that offers unlimited internet for 9 baht per 24 hours (the speed is limited to 512kb- not really an issue for mobile phone use and it supported voip calls quite well.

On checkout they offered me a credit card receipt with the amount in USD using their conversion rate. I objected and refused to sign and they then voided the transaction and process a new charge in baht. I saved around $12 by objecting to their conversion.

Date of stay: November 2014
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
4  Thank Alfred_vachris
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HirschRaphael, General Manager at ibis Phuket Patong, responded to this reviewResponded 20 November 2014

Dear Alfred_vachris,

Thank you for your good review and clean room as secure environment and good value for money comments.

We are sorry if you found our free wifi service not fast enough and happy to read that you find a stronger as cheap wifi provider.

We always offer both options on check out it will show on your bank statment detail your stay in your local currency or in Thai Bath, we do not control the bank exchange rate

We hope to welcome you back again at the Ibis Phuket Patong,

Best regards

Raphael

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2014

Superb service, Clean atmosphere, amazing location, value for money, friendly staff, not a bad option if you are looking for a economical place to stay with friends and family. Good restaurants available near the hotel

Room tip: Pool Facing
Date of stay: December 2013
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
2  Thank hitesh j
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HirschRaphael, General Manager at ibis Phuket Patong, responded to this reviewResponded 19 November 2014

Dear hiteshj,

Thank you very much for this great review.
I am pleased to see you enjoyed your stay very much.
Very please to read the super service, clean atmosphere, amazing location and other great comments.

Hope to welcome you back again at the Ibis Phuket Patong.

Best regards

Raphael

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2014

The hotel was in great location, 5 minute walk to the patong beach, close to a mosque therefore is easy to finding halal food,close to shopping centre and bangla road. Nice room and clean. Very pleasent and helpfull staff. This hotel highly recomended.

Date of stay: December 2013
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Anne_Redza
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HirschRaphael, General Manager at ibis Phuket Patong, responded to this reviewResponded 10 November 2014

Dear Anne_Redza

We very much appreciate your comments regarding your stay at the Ibis Phuket Patong. It is always a pleasure to receive positive feedback.

Thank you for the great place to stay comment, clean room and helpfull staff

I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Raphael

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2014

Date of stay: November 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
HirschRaphael, General Manager at ibis Phuket Patong, responded to this reviewResponded 10 November 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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