I have never written a review before as I have never loved a hotel this much to actually get down to writing one, but this hotel is worth it all!
I booked La Flora for 3 nights in October - 2 nights seaview, 1 night pool view (we wanted to experience both!) When we arrived, we were told the seaview suite was not going to be available till 6.30pm! We were rather upset about it as we booked the room just for my mom to enjoy the seaview, and she was really annoyed that we could not move in at the check in time of 2pm - essentially we'd miss the sunset and the view for the first day.
The lady at the check in counter sensed our unhappiness and requested the Front office manager, Mr Wutti to speak to us. He was apologetic and explained to us that the previous guests had asked for a late check out as one of the guests as ill. Still, we were rather upset, i mean, we did book the room (for no less than SGD 450 a night!!) and we expected it to be ready.
Mr Wutti turned out to be wonderful - he was really thoughtful. He was concerned that the open concept toilet of the seaview suite would be a troublesome as i was travelling with parents. The toilet had no doors to seperate it from the room! He told us he could provide us with a Studio suite instead which was really pretty, it was huge (larger than the seaview suite), had two tvs, a lounge area overlooking the entire lap pool with the beach at the background for all three nights so that we did not have to move on the third night. However, my mom insisted she wanted her seaview room as it was all she came to Phuket for. Then, he was so nice as to allow us to stay in the Studio suite to rest until our seaview suite was ready!
He then took my parents around the hotel later on, to take them to see the other rooms. He also brought them around for awhile to introduce Phuket to them and offered to give us suggestions on where to find good Thai food.
At 6.30pm sharp, Mr Wutti called us in the room and told us that he had sent, not one, not two, but TEN men (including the housekeeping managers) to clean up the seaview room asap for us. All the while, he was very professional. We managed to move into the room at 7pm and it was breathtaking!! You can lie on the bed and face the sea. There are high, long glass windows that spanned one side of the room. It was awesome and my mom was absolutely delighted! There was a pretty Jacuzzi in the room and the bed was so comfortable! The tv had many cable channels which kept us entertained when it rained.
The next day, Mr Wutti came to the breakfast room to check if we slept well and offered us something more! He offered us a free late checkout on our last day as our flight was at 8pm! The GM also walks around the hotel to greet guests and he too came to speak with my parents and they were impressed with the personalised service.
On the third day, Mr Wutti brought us better news! He told us he would upgrade our third night stay to a pool access room and he promised us the best room he had. And boy, did he deliver! The pool access room was wonderful and indeed the best! I could literally roll out of my bed into the pool or onto the deck chairs. the beach was like, 20 steps away from my doorstep! It was also on the quieter side of the hotel so it was fabulous!
Through the stay in La Flora, other than Mr Wutti, he had a wonderful team - the Super Conceirge (he introduced himself as that so i didn't remember his name), the F&B Manager (i didn't get her name too, but she was lovely), the pool side waiters (who were utterly accomodating to our requests), the front desk staff who always offered their advice. The service was so personalised and we literally felt like the VIP guests in the hotel! This service was not only for us, but for many others in the hotel! The service, as Mr Wutti put it, should and was more than 100% and what we could ever ask for! He even went down to bargain for a good taxi price so for us to get to the airport! I mean, which front office manager would ever do that for a guest!
From a slight glitch to extrememly delighted guests, i think this hotel's service has beaten every other hotels we've stayed in, hands down. We've got to give it to them for trying their best to make our stay the best possible. And they did it so well that we are already planning another trip back to La Flora next year:)
THANK YOU LA FLORA!
- Official Description (provided by the hotel):
- La Flora Resort Patong…Beachfront bliss embraces at your stay…Discover contemporary design, only a step to the beach, features truly relaxing Pool Villa, Pool Access, Surface Bar with panoramic views and indulge yourself throughout lifestyle entertainment in tropical paradise on Patong Beach. Just steps away from the pristine white sands of Phuket’s finest beach. ... more less
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- Also Known As:
- La Flora Resort Patong Hotel Patong
- La Flora Hotel
- La Flora Patong
- La Flora Resort Patong Phuket