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Reviews (821)
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Reviewed 2 August 2017

We are group of 18 and we stayed for four nights in deluxe rooms. There are old building and new building. Some of us got rooms in old one with old-fashioned style key for room and some in new one with key card. The facility in all the rooms are different. Some rooms have two showers, some have one, and some rooms have both shower and bathtub, some have only shower. Cleanliness in the room is good. Breakfast is not bad. There are small balconies in every room with two plastic chairs and one plastic table. Having a balcony is nice because we can dry our clothes and swimsuits when we got back from visiting islands and beaches. The hotel provides most facilities but it doesn't provide indoor slipper, toothbrush and toothpaste. Two swimming pools, one is rooftop at 9th floor, but we only swam in the pool at ground floor. One thing I don't like about the pool is the edge of the pool. There is a line of tiny stone between the tiles on the edge, that tiny stone made us hurt and we got scratches on our skin!
Location is great and close to everything; restaurants, souvenir stalls, tour booths, 7/11 stores. Around ten minutes walk to Patong beach, five minutes walk to Jung Ceylon shopping mall and around ten minutes walk to food bazaar which is a great place for food lover.

Stayed: July 2017, travelled with friends
Thank MoeSandiAung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmataPatong, General Manager at Amata Patong, responded to this reviewResponded 22 August 2017

Dear MoeSaniAung,

Warm Greetings from AMATA Patong, Phuket!

Thank you for sharing your comments through TripAdvisor.com. We are truly sorry to hear about your unpleasant experience. We would like to assure you that we will personally addressed this issue with the staff concerned and avoid a recurrence of this situation. A plan to further improve the hotel facilities is on the way to meet the changing needs of our clients.

On your next visit to Phuket we hope to welcome you back to AMATA Patong, Phuket!

Thank you and Happy Holidays!

Best regards,
Tony Dhoranin
General Manager


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2017

Rooms good size, very clean,great shower, location perfect the staff very friendly. What impressed me was the general manager greeted us every morning and was happy to have a chat and answer questions . This was my second stay at this hotel will stay again ,this stay was for fifteen days would have loved to stay longer.

  • Stayed: July 2017, travelled with friends
    • Location
    • Rooms
    • Service
Thank delmoro28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmataPatong, General Manager at Amata Patong, responded to this reviewResponded 22 August 2017

Dear delmoro28,

Good Day!

Warm Greetings from AMATA Patong, Phuket!

We highly appreciate you taking time to send your feedback through TripAdvisor.com about your most recent stay with us. I will share your comments with the team who will surely be delighted to know that they have another satisfied guest on their list. We are truly happy to know that our products and services met your expectation and quality standards.

We hope to welcome you back to AMATA Patong on your next trip to Phuket and we wish to be of service to you again next time.

Have a nice holidays and thank you for your support.

With best regards,

Tony Dhoranin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2017

We stayed here for 9 nights and booked a family suite. The rooms are very simple and lack basic facilities. Our Family Suite didn't even have an Iron. Most of the staff here don't speak English. Staff at the reception are rude and don't care if you have a concern. Breakfast is below average. Bed was a bit uncomfortable. We paid THB 4,300 per night for this family suite and as advertised on the website the suite has a kitchenette that we needed as we had a small 2 year old baby with us and we wanted to use the kitchen for his food. Later on to our we came to know that the kitchen is only for the decoration and we are not allowed to use it. We would have booked any other nicer hotel if we would have known this in advance.

Stayed: July 2017
2  Thank Gaurav25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmataPatong, General Manager at Amata Patong, responded to this reviewResponded 22 August 2017

Dear Gaurav25,

Warm Greetings from AMATA Patong, Phuket!

Thank you for posting your review and comments from your most recent stay with us. Sorry that you weren't satisfied. We would like to assure you that we will personally addressed this issue with the staff concerned and avoid a recurrence of this situation. A plan to further improve the hotel facilities is on the way to meet the changing needs of our clients.

Please do give us another chance to be of service to you and I will personally handle the arrangements you require.

Thank you and happy holidays!

Warm regards,
Tony Dhoranin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2017

The room was find the bed was comfortable, the room was always kept clean, the A/C was cooling but not much, they need to look at the A/C system, the staff over all were good. Good location near the bars and restaurants and the mall. the pool was nice did not eat in the hotel

Room Tip: for a bit more money you get a better grade room
  • Stayed: June 2017, travelled solo
    • Location
    • Cleanliness
    • Service
1  Thank Clifford P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2017 via mobile

Room was clean, but fairly basic. Location is good and central. Plenty of options at breakfast. Staff were friendly and most spoke a bit of English. Swimming pool at ground level was welcome in the heat of the afternoon as the buildings surrounding offered shade. Cannot comment on value for money, as it was part of a package deal with my flights. Late checkout (6pm instead of midday) was available for 600 baht.

Stayed: July 2017, travelled solo
Thank Bec F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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