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“Horrible Hotel”

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Swissotel Resort Phuket Patong Beach
Ranked #41 of 329 Hotels in Patong
Reviewed 29 August 2014

After staying at JW Marriot Khao Lak for a few days, we decieded to shift to Phuket for a couple of days to enjoy some water sports and night life.
Made the mistake of checking into this place.
the Hotel is at a great location, looks very nice from outside, has the Hard Rock Cafe on the ground floor. all the good stuff ends right here.
The hotel corridors have no airconditioning (on the far side it has an open balcony, but why they cant put a door and have the rest of the area airconditioned is beyond comprehension). The rooms are tiny, the baloocnies even smaller, few of them you cant even sit! These balconies look inside the hotel.
A very strange sort of multi level Pool (if you can call it that) is the view you get.
Two days we were there, painting and maintenance work was going on, which was the other great view offered to you when you stepped out of the room on to the Balcony (most workers on high floors moving from balcony to balcony without any safety harness!

To end this review on a good note, Breakfast was decent.

  • Stayed: June 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
3  Thank SiddharthaThakur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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593 - 599 of 816 reviews

Reviewed 28 August 2014

Stayed here for 3 nights over the weekend. The hotel is connected to HardRock, so outside the hotel surrounded with rock music most of the time. If you only can sleep in super quiet room, then this hotel may not suits you. Other than that, the hotel is pretty decent and vibrant as a 4 star hotel. The staff are very friendly and polite, smiling to you all the time. they have 2 pools, one at level 3 and 1 at roof top, although both not big, the water is extremely clean. The roof top have nice view over the whole Patong beach. they also have kids centre. The premier room is big and spacious. The bed is very comfortable. The breakfast have good spread.The location is convenient. about 2 min walk to beach. 10 mins to mall. one cons is that the cleanness can still be improved, for example we spot few small hair in the toilet. overall, an enjoying holiday here, may come back again if visit Patong.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank crystalsheng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2014

We recently staid at the Dusit for 11 nights. We booked a Premier room and requested an adjoining room. Check in was quick and we did get the rooms requested. Large room and well setup. I thought this was going to be a luxurious stay, we normally stay across the road at Holiday Inn but went for the Dusit as was cheaper this time. I must say i wasn't that impressed. A lot of the hotel is dated and needs upgrades badly. The smell as you come out of the lift downstairs really needs to be fixed, smells really damp or something horrible. Could see they were trying, having small incense burners but was making no difference. Staff were always friendly and helpful if needed. Room cleaning left a lot to be desired. Floors not cleaned properly, balcony never cleaned, didn't leave sufficient replacement toiletries. The clothes drying rack was falling to pieces and had paint coming off it everywhere over your clothes. Breakfast, whilst having a largeish assortment of the normal things, the food from the serveries were never hot. If you wanted a cappuccino you had to pay extra which i thought was pretty tight. Loved our stay there but management really need to update and work on a lot of things in the hotel to make it a good hotel to stay in. We wouldn't bother going back again when there are better hotels now in that area.

  • Stayed: August 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Jennyr_au12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2014

We booked this hotel thru our agent Boarding Pass. We were four me: and my wife and our 10 and 4 yrs old daughters. Upon arrival on 8th August 2014 the reception took 400 Baht as breakfast for our 10 years old daughter. The receptionist did not give me any receipt!

Later on they charged my again for 200 Baht. Then I raised that already 400 Baht has been taken from me for my daughter. Immediately receptionist asked for voucher and I said no one gave me anything!.

Then I requested the guy named Golf to check CC tv footage and investigate further. He said he will but he did not. No one informed my about my complaint. I left the hotel very early morning next day i.e. 11th August 2014. I am really surprised with the behaviour for standard hotel like Dusit D2!!

Overall stay was good. Breakfast was upto the mark. Patong beach is 5 minutes walk. Disappointing with rooftop pool and kids pool.

Wifi was not working inside. Lodged complaint but no one seems to be bothered.

  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Shaju1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2014

Stayed couple days at the Dusit in Patong, part of an extended Phuket trip. A hip hotel, with a fantastic location and outstanding service. I was particularly impressed with the service provided by K Golf and K New from front desk, also had a the pleasure of meeting K Pui and K Goong from the management team, both very pleasant and highly hospitable. We loved our premier room, spacious, colorful and very comfortable. I also ate at the restaurant and thoroughly enjoyed. Everyone I encountered was very friendly and accommodating, they all helped to make our stay an enjoyable one.

Excellent customer service, exceptional value and fabulous location. Highly recommend and we will definitely return.

Room Tip: the premier rooms are excellent!
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  • Stayed: August 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank LifeStyle-Guru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly L, General Manager at Swissotel Resort Phuket Patong Beach, responded to this reviewResponded 18 August 2014

Thank you very much for your kind words I will ensure that they are passed onto the rest of our team members. Look forward to seeing you on your next visit.

Sincere Regards

Kelly Lewis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2014

This hotel is for sure a different style hotel for Patong. It has a hip and young atmosphere without coming across as too cheap. The location is fantastic. It connects to Hooters and Hard Rock Cafe and is about 3 min walk to Patong beach (which was recently cleaned up by the authorities-a change for the better). It is also a mere 5 min to Junceylon shopping mall. We traveled with a small child and found the kids club in the hotel to be excellent both in size and variety. The rooftop pool is amazing and commands excellent views. We had dinner in the in-house restaurant Flavours shortly after their new menu was launched and what we ordered was of excellent quality. My wife chose Thai food and I chose Western food. We both truly enjoyed every dish. The overall service attitude in the entire hotel is wonderful. The staff is very caring and helpful and also very friendly to small children which makes the entire stay so much more relaxing for the parents:). I can highly recommend the DusitD2 Phuket Resort and would come again without hesitation.

  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
2  Thank StefanKTN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2014 via mobile

Great place to stay with friendly staff. Located right in the middle of patong beach everything is walking distance from the motel. The roof top pool is great and has a good view the only down fall we found was we booked a one bedroom suite but it was located beside the kids pool so we were woken about by this on most days other then that I would recommend anyone stay here.

Stayed: August 2014, travelled as a couple
Thank Jayn86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Swissotel Resort Phuket Patong Beach

Address: 48 Ruam Jai Road, Patong Beach, Patong, Kathu, Phuket 83150, Thailand (Formerly DusitD2 Phuket Resort)
Phone Number:
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Romantic Hotel in Patong
#23 Family Hotel in Patong
#25 Spa Hotel in Patong
#30 Luxury Hotel in Patong
Price Range: £49 - £167 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Swissotel Resort Phuket Patong Beach 4.5*
Number of rooms: 383
Official Description (provided by the hotel):
Swissotel Resort Phuket Patong Beach ideally located in the lifestyle and entertainment hub of Patong Beach, is the perfect destination to enjoy our warm and friendly Swiss hospitality. Our resort comprises 383 contemporary and spaciously designed guestrooms designed with accents of vibrant colour inspired by the tropical beauty of Thailand. A pristine resort pool with a swim-up bar, authentic Thai Spa, fully equipped fitness centre and a varied selection of quality dining and entertainment options are available to ensure you have everything you need for an enjoyable stay. The Hard Rock Café and Hooters restaurant is conveniently located within the resort, providing you with even more dining and entertainment options. And if a spot of shopping is your perfect way to unwind, Jungceylon Shopping Mall is just around the corner. Our younger guests will be thrilled with Kid's World, an amusement and recreational activity zone for children that will to keep them entertained and active, so you can take the time to enjoy some well earned relaxation. Our authentic Thai Spa is the perfect place to escape into a world of bliss and enjoy a wide selection of invigorating body and beauty treatments whilst experiencing the warmth and charm of our expert Spa team. Swissotel Resort Phuket Patong Beach is also an ideal destination for business meetings, events and special celebrations. Our new ballroom, located on the hotel rooftop, offers over 345 square meters of meeting & banquet facilities with a seating capacity of up to 350 guests. Four spacious meeting rooms equipped with Wi-Fi, conferencing and audio-visual facilities with separate break out spaces are also available for smaller meetings and events. And to stay in touch, complimentary high-speed Wi-Fi is available in all rooms and throughout all areas of the resort. Thailand's largest island destination, Phuket is famous for its picturesque beaches and water sport activities. It is also renowned for beautiful natural landscapes and historical heritage sites. Stay at Swissotel Resort Phuket Patong Beach and discover our warm Swiss hospitality as well as the many attractions of this amazing part of the world. ... more   less 
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Also Known As:
Courtyard By Marriott Phuket At Patong Beach Hotel Patong
Courtyard Patong
Swissotel Resort Phuket Patong Beach

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