We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Friendly Service”
Review of Kelly's Residency

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Kelly's Residency
Ranked #109 of 328 Hotels in Patong
Reviewed 22 December 2012

Stayed 7 days 6 nights from Dec 5-11. Everything was arranged by emailing Dan/Tan, their replies were always very prompt. Taxi pick up from and to the airport was also arranged directly with the hotel. That was convenient & provided a good piece of mind. Note that due to traffic conditions in Phuket, the ride from the airport to the hotel was 45 minutes, & from the hotel to the airport was 1 hour 10 minutes, so keep in mind of traffic jam, as it can happen anytime anywhere. We stayed at the couple's penthouse. View was perfect, nothing blocking at all, one balcony had mountain view, the other had ocean view. Keep in mind this is not a 5 star hotel, so do not expect a very fancy interior design of the suite. We stayed at room 502 & must say the king size bed was very comfortable. The suite was big for 2 people. There is a water boiler with free instant coffee/tea in the room. They also provide 2 bottled waters each day for free. There is a digital save, large enough to put our 2 laptops, plus a bunch of stuff. The hotel also offered laundry service for a fee ($120 baht per 1 kg), and we did use that too. It is ready the next day, very convenient. There is a 7/11 down the street, super short walk. The only thing in the room that needed improvement was the light bulbs, as they keep going out, & I had to ask Dan/Tan to replace a few times, especially in the bathroom, there was 2 nights when it was so hard to see when showering. Hotel is close walking distance to Jungceylong Mall, it's a huge shopping mall with lots of good restaurants, spa/massage shops, souvenir stores, and The Big C, which is like the Walmart, they sell everything at very cheap reasonable prices. Given the traffic around Patong area, for us to walk from the hotel to Patong Beach (to get right to the water) is 20 minutes. Not sure how other reviewers were saying it only took them 10 minutes, maybe when they went, the roads did not have as much traffic. We found it at times dangerous to walk across streets and had to just stand & wait, since the vehicles there would never stop for pedestrians like the way they do in North America. Dan/Tan also helped arranged activity booking for us when we asked. We went for a half day city tour, with private taxi arranged by hotel, so it was very safe. We went to have the buffet and show at Phuket Fanta-Sea. This is a show with like 20 elephants on stage doing some cool tricks, totally worth seeing. We also went for elephant ride, again with hotel pick up/drop off, so easy. On our own, we went to watch Mui-Thai kick-boxing, it's the real thing, the boxing stadium is right by Jungceylong Mall. Weather was 30 degrees celcius each day sunny, it did get cloudy the last couple days, but was still very hot. Overall the week stay in Kelly's was a good budget choice, it's location was convenient enough & we never felt uncomfortable out in the streets in the evening. Patong Beach was extremely crowded, so if I go to Phuket again in the future, may actually try to stay at Karon or Kata Beach area, as they seem more relaxed. If you want a fun Phuket vacation and want to save some money, Kelly's is definitely a great choice. If you don't care about money much and want to be at beach front, then you can stay at the 4-5 star hotels there, without any view, a regular room would cost 2.5 times more than a regular room at Kelly's. Also, our flight out was in the evening, and Dan/Tan was totally ok to let us check out late at 3pm with no extra charge. We just let them know in advance, and they would try to accommodate. You will find Kelly's management and staff are way more personal than chain hotels, and you are not treated like a number at all. Oh, on a last note, there's a lot of construction everywhere in Phuket, and right next to Kelly's is a site building a new hotel, so it can be loud. If you cannot stand noise, beware, but for us, we just slept through it, as we didn't mind it too much. I chose to stay at Kelly's based on reviews I read on Trip Advisor, so I want to make sure I share my experience too.

Room Tip: Pay more and stay in the Penthouse suites, it's definitely worth it due to the view.
  • Stayed: December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Natalie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KellysOwner, Owner at Kelly's Residency, responded to this reviewResponded 6 January 2013

Hi thanks for review.
This is a very long review, first of all you got so much information on just about everything you want to know about Phuket on check in all free of course, now that’s 5 star service, lots of money saving information on things like tours and trips half priced compared to other hotels, You got the free use of all my contacts to get you started off day one, a free wi fi code, you took all this free information that is impossible to get when you step off a plane, it took us years to learn all this, is this not unbelievable 10 star service, not one other hotel give you this information certainly NOT a so called 5 star with the fancy interior, they take your credit card and give you a key and show you a room and point out the tour booth that's going to load up prices on all your tours, this is help to pay for booking companies commissions, this alone can cost a family of four, thousands of Baht is this not service.
Keep in mind it’s not a 5 star hotel you say, do not expect a fancy interior design, it’s actually better, You forgot to say you got the penthouse for free because of our generosity, you were booked into a much cheaper room 1-700 Baht per night and got a 3-000 Baht penthouse because someone failed to check out of room you booked because they had an accident, I generously left you there and should have put you in original room you booked, but didn’t , the interior is fantastic there is nothing in Thailand to compare to that room for price and quality, where do you get your values from or is it just part of the Y and me generation just wanting more for cheaper, plus you had a beautiful bath room with a bath which you enjoyed, and the water cost alone is more than the room you originally booked, surely you didn’t think you could get a room like this on the price you paid, you got a great one off deal, fantastic value that escaped you or you just took it for granted.
Plus as you mention you never got charged for late checkout, plus a half priced penthouse, saved thousands of baht on tours and got fantastic service and value, yet strangely you marked both value and service down, how does that work, is it just lack of knowledge or todays people..

You mention 5 star all that means is how a room is built, it’s a guide to facilities in rooms, used before the internet got compromised by the large booking companies and claimed 5 star was something special like big flash foyers, it’s not about service or anything else, service you will be charged for, and you got a lot more service with us than you would with any so called 5 star hotel, but you did mention that.

I wish someone would tell us what extra service is or is that just people having a say, you got more than the value of what you paid for by a lot of dollars, you have to work in this industry or felt the fear of losing your own money to know or understand true value and it gets mentioned to many times in naive reviews, and believe me there is very little profit, today’s consumers want everything cheaper and cheaper, but can’t do the job, we have to continually remind people if they want great family hotels like Kelly’s we have to make a profit or we end up like all the family business consumed by the big impersonal chains, then you will really pay, and that’s the way its heading, they already pirate our web sites by saying were booked out, I say to all please understand what you blog.
And on top of all the great service and value the saving on tours alone was also enough to get your room for free, how good was that, so called 5 star hotel do not supply you with any of this free great value service, they charge double for tours, and the naive pay.
And the light globes, write to the company and the dodgy politician that stipulated we must use those useless energy saver globes, they say 3 years long life, more like 3 weeks, they don't work with dimmer switches, We have changed back to the old style globes.
Your very precise with walk to beach right to the water’s edge from Kelly's to the beach, other reviewers maybe aren't so pedantic they enjoy the walk its healthy, or they didn't stop to look at all the many shops, and really who cares you’re on holidays enjoy yourself and don't sweat the small stuff, you missed a lot of other more important precise stuff.
You recommend kata karon beach as better, like all reviewers your just guessing, there is a lot of reasons patong is more popular, in Kata the streets are very narrow and dangerous and so is the beach with its drop off and rips, and yes you have to wait to cross the road but that's the same all over the world isn't it, and its Thailand not nth America, we have a lot more traffic and imagining stopping for every person that wants to cross a road, traffic would come to a standstill, and pedestrian lights expensive for here, Thais have their own rules you have to understand them.
All the entertainment is in patong, and those that stay outside in Kata/Karon have to pay for taxis to travel back to patong, so where is the value, this is the downside of reviewing and why I answer to them, next time those tourist come they stay in patong because it cost them a fortune travelling back and forth, plus there unhappy at missing all the nightly shows in Jongceylon mall, Bangla road and the Fanta sea and Lady boy shows, all the night life and night clubs, you have to get it right if you’re going to write reviews.
You say over all it was a good budget choice, that was an understatement it was a bargain of a lifetime, love to know what you compared us with, I think some reviewers just don't understand the value of hotels, or they just like to have a say about something they don’t truly understand.
And you nailed it on this one, a regular hotel on the beach has no view and their all so called 5 star hotels, none of them have views and miles from the shopping Centre, costs 2-3 times more in price, give you no information unless they can make a buck, and nowhere near as good for value or service, especially so if you include tours and extras like service fees on top, more likely cost 4 times more when you get into all the hidden extra charges like service fees, and rooms the same, without the large useless foyer.

Thanks For giving me a chance to straighten out the facts.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (313)
There are newer reviews for Kelly's Residency
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language

83 - 89 of 313 reviews

Reviewed 22 December 2012

We had a lovely stay, the taxi pick up arranged by the hotel went seamlessly and was reasonably priced. The rooms were kept clean and tidy. The whole stay was relaxed and comfortable. It's a five minute walk to Bangla Road and another five to the beach. Kelly's organised the trips and they were good value. Didn't stay in the penthouse but was shown around and will do next time. Well done Kelly's keep it up.

  • Stayed: December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Kimbo186338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2012

This was our second stay at Kelly's over a period of 12 months, and nothing changed. Dan and Tan are still the same friendly, helpful people. The price of our room stayed the same, and the rest of the Kelly staff are still as friendly as ever. Aye is a new addition to the staff...what a nice young man is he.
Booking daytrips through Dan or Tan are so much cheaper than booking through agents.
People please remember to tell Dan or Tan if you experience any problems with their service, or if something is wrong in your room. They will make sure the problem get sorted out immediately. So many people complain on Trip Advisor about small problems that could have been sorted out if they just reported it.

Dan & Tan, as the last time we stayed at Kelly's and our transport was a scooter, we had a wonderful time again in Phuket (this time with our little rent Jeep) It was always a pleasure to return to the hotel after a very busy day in and around Phuket. Resting on the King size bed in our clean room, or having a little picknic on the balcony all made our stay a memorable one.

Seeing Tan's smiling face first thing in the morning, and having a short chat with Dan was a good start for every day we stayed.

Should we visit Phuket ever again....Kelly's Hotel will be our home, without any doubt.

NB Kelly's hotel is definetaly not for Snobs or people who are looking to find something to complain about. It is rather a hotel were easy going, life loving and happy people will enjoy their stay.

  • Stayed: November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Willem P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 December 2012 via mobile

Loved this place, loved the staff, loved the location.. We got airport pick up. All on time and well priced .. Dan is great fun with a good sense of humour .. People who slate on here, are just snobs and need to get a sense of humour and a personality ..!!

Room was good we had penthouse !! Decent views very big room.. The only thing that let it down was the cleaner never dusted and I wrote my name into the cupboard above the fridge.. Apart from that, beds and towels were changed daily.. Food and breakfast was good..

This place reminded me of a top rated back packers, with a lot better rooms. Dan says its home you can do want u want here and no want gives a dam! Very very true mate !! Great place to stay .. Everything I asked of dan and tan and aye they did!! I asked if we use the room to late in day as we weren't leaving for flight till 8 pm.. Dan said use it till when u want ill get cleaner to do it first thing .. Excellent and no charge!!

Tan always laughing and smiled.. Aye was caretaker, pool boy, chef, barmen, and part time cleaner just brilliant .. A well run family hotel and we will see u next year pal !!!

  • Stayed: December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Thegilstonlove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 December 2012

We prebooked our taxi from the airport as advised by Dan and the taxi and driver were waiting for us just outside arrivals as promised-- we were off to a good start. We had a second floor room overlooking the pool which was large and had an extremely comfortable bed. I enjoyed a full breakfast at Kelly's every morning which set me up for the day. Dan organised trips for us thar proved to be extremely well priced . We particularly enjoyed hiring a long tail boat and spending the day on Coral island---superb!

A lot is said about Dan on this forum but after 30 years as a cop dealing with people every day I make up my own mind. I liked Dan a lot, he is a gentleman with a heart of gold, a character in a world that seems to produce less and less.

I would thoroughly recommend Kelly's, great well-priced accommodation located just outside the bustle. I look forward to visiting again next year.

Stayed: December 2012, travelled with friends
2  Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 November 2012

Thank you Dan, Tan and can't forgot Aye. Dan your the man. If everyone thought like you, the world would be a better place. Make time, sit back, chat and listen to what he has too say, a man of experience. Listening to his words changed my life forever. As for the accommodation 10 out of 10, food 10 out of 10, kindness 10 out of 10. I spend 3 weeks of every month on the road staying in hotels. Honestly the best place I have ever stayed at. Look forward to seeing you all next month. Miss being there .... Jeff

  • Stayed: November 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jeff N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2012 via mobile

Good value hotel within walking distance of the action, the room on level 4 provided a great view over Patong. The owners are very knowledgeable, helpful and kind, providing the best tours at the best prices! Thank you Tan and Dan for an excellent holiday experience.

  • Stayed: October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Steve D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Patong hotels
1.9 mi away
Sky Lantern Hotel
Sky Lantern Hotel
#75 of 328 in Patong
47 reviews
0.2 mi away
Hemingways Silk Hotel
Hemingways Silk Hotel
#37 of 328 in Patong
378 reviews
1.0 mi away
Sun Hill Hotel
Sun Hill Hotel
#110 of 328 in Patong
183 reviews
Show Prices
Show Prices
Show Prices
0.8 mi away
First resort albergo
First resort albergo
#80 of 328 in Patong
80 reviews
1.2 mi away
Sai Rougn Residence
Sai Rougn Residence
#108 of 328 in Patong
153 reviews
1.0 mi away
Villa Atchara
Villa Atchara
#78 of 328 in Patong
204 reviews
Show Prices
Show Prices
Show Prices

Been to Kelly's Residency? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Kelly's Residency

Address: 47/1 Nanai Road | Patong Beach, Patong, Kathu, Phuket 83150, Thailand (Formerly Kelly's Hotel)
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #109 of 328 Hotels in Patong
Price Range: £17 - £59 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Kelly's Residency 3*
Number of rooms: 19
Official Description (provided by the hotel):
"Perfect hotel for your holidays in Phuket, be it with your family or special someone" Previously known and popular Kelly's Hotel is now Kelly's Residency under the new professional management of Ananta Hospitality Management Co Ltd. 4Star rated Rooms at 2Star Rates. Compare to most hotels in Patong, our rooms are well appointed, spacious and comfortable for the price range and all have large balconies, all have views over Patong and most have ocean views, large Suite Room on the top floor. Rooms are recently renovated by the new management and many new services and facilities are being added to make the stay at Kelly's be more enjoyable and comfortable, you will surely be pleased with improvement at your favourite Kelly's Most of our guests feel like at home with the kind of warmth and essence of hospitality they experience at Kelly's with us ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, TripOnline SA, Hotels.com, Agoda, Odigeo, Ctrip TA and Cancelon so you can book your Kelly's Residency reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Kellys Hotel Patong
Kelly's Residency Phuket/Patong

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing