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“More than what meets the eye.”
Review of Kelly's Residency

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Kelly's Residency
Ranked #110 of 322 Hotels in Patong
Perth, Australia
1 review
“More than what meets the eye.”
Reviewed 20 May 2013

I arrived on the door step of kellys hotel late afternoon to be greeted by the proprieter of the establishment himself. Its a great feeling to enter a country you know nothing about and then arrive here and realise your safe and youve got the best local knowledge money cant buy. You instanlly feel at ease and relaxed. The place really feels like a home away from home, tucked away on a hill, close to the action but far enough to enjoy the peace of the night. This is definatley a place that i will come back to again and again. Looking forward to staying even longer next time.

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sossa83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KellysOwner, Manager at Kelly's Residency, responded to this review, 11 June 2013
Hi thanks for taking the time to write a review.

I think it relaxes and makes people at ease by having a taxi waiting at the airport for them with their name, to see Phuket airport in full swing is quite daunting the taxi touts or scams are everywhere, it took us a long time to sort this taxi problem out and our customers get the benefit.

And when you get here we hand you a lot of information about local knowledge, tours and things to do plus our web sites are full of info, this also saves visitors a lot of heart ache, no costly mistakes and wasted precious time, our knowledge makes it easy for tourists, no roaming the streets or searching the internet looking for things to do, no finding out the hard way, we have lived here for a lot of years, its easier for us to give this free information rather than trying to sort it out after its goes pear shaped.
Look forward to seeing you again, glad to be of help,

Thanks again for your excellent review.
Tan & Dan.
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313 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
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English first
wrexham
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 May 2013

After staying in several different hotels on my visits to patong it was a plesure to find Kelly,s hotel. From the very start i was impressed i was met by the taxi at the airport taken straight to the hotel , no messing about stopping at the drivers favorit 7/11 trying to get you to go in and purchase things. At the hotel taken straight to the room they check to make sure your happy with it then told to relax and speak to the boss tomorrow to sortout what ever you need.Dan,s the owner and he makes sure you get the best value for money on trips bike hire even the best places to shop or eat at.His advice and experience are beyond what you could put a price on. my room was first class, larger than any other i,ve stayed in patong, spottlesly clean comfortable bed ( a first for me in thailand )and aircon that actually worked. I,m going back very soon and i feel comfortable about what to expect and i know i,ll enjoy the hotel

Room Tip: the higher up the room the better the view but all rooms are very very good
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  • Stayed February 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank bryanbt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KellysOwner, Manager at Kelly's Residency, responded to this review, 23 May 2013
Hi.

Thanks for the review, reviews help keep us on the radar, once we we're listed in telephone books, you just looked up a country and the town you want to visit and found us under hotels, room quality was star rated, its was very easy, now the large booking company's push us out of the way by using our URL domain names, and we get lost on the internet, so reviews keep us visible up to a point.
Our selling point is rooms far above industry standards for quality and at a low 2 star prices, in a small boutique style hotel, we own it so we have to look after and maintain it, your reviews are greatly appreciated.
Other selling points are tours at cost to us, the speed we can get you going no wasted time, and all the free advice and Knowledge that took us years to learn, knowledge that's massive, it saves you time and money, something tourists don't have a lot of, plus we save you from scams and the hassles of making costly mistakes, means pockets full of money saved.

There is no way you can get off a plane and know any of this, we save you from the head ache of getting scammed at the airport right to the hotel, no dramas, we walk you right through the whole process and steer you in the right direction, big hotels do not have this personalized 10 star service its to hard for them,and staff just don't know, they employ people to check you into a room nothing more, they have a tour booth to sell you tours and those booths can also run secondary scams where they deal with those that pay the most commissions, even after the tour price has already been loaded, the tourist never knows, at Kelly s we have old fashioned integrity and honesty.

Thanks again for your review.
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Yokosuka, Japan
Level 3 Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 13 May 2013

This was my first visit to Kelly's after doing significant research on the net on prices and location. This hotel is in a great location and a short walk to the heart of Patong. I really enjoyed it being in the quieter side after partying, gives you the opportunity to recharge. The rooms were big and I enjoyed the amenities that the hotel provide.

There was a big sign that the property is for sale. The current owners (great people) I believe are retiring and moving on. Hopefully, someone with the same passion takes over and maintain the same level of service and transparency.

  • Stayed April 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Harry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 12 May 2013 via mobile

Dan and tan have a great hotel in a quiter spot of patong but only 5 min walk to the action of bangla rd. They have a stack of available tours etc and will organize it all for you. Lifes easy at kellys.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rainsie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KellysOwner, Owner at Kelly's Residency, responded to this review, 9 July 2013
Thanks for your review.

Thanks for your kind review.

All reviews take time and we appreciate the fact reviewers take the time to tell others of all the things we do plus all the service and information.
It took us a lot of years to learn about how to make things work easy for you and for us, every day we still learn of something new, we document it and pass it on to those that stay with us.


Thanks again Tan..
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Cape Town Central, South Africa
Level 3 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 March 2013

I have stayed at Kelly before, this my 3rd time stayed for 18 days. I had a pool view room. I have to say Dan/Tan and Mr A (as i know him) is wonderful hosts. Nothing you ask is too much and they will go out of their way to accommodate and help where ever they can.

The rooms are all very spacious and have everything you need and gets cleaned every day.

Tours can be arranged by Dan/Tan at the best prices i have seen on the Island (yes this was my 10th trip) besides you get a whole lot of information on what is worth, not worth your while. Dan can keep you busy for hours with his knownledge of Phuket so if your a newbie to Phuket take some time and listen - there is quite a few scams going on and he will easily point them out to you.

I can go on for a while why you should make use of Kelly but so many people has already mentioned them and I had a review last year on Kelly, more than enough information.

Please note this is not an hotel that offers room service - so if that is what you are looking for then you`ll have to go to the bigger and more expensive chain hotel groups.

Dan/Tan - if all goes well you will see me in Feb 2014 again - thank you again for a wonderful stay.

Cheers

  • Stayed February 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jacques36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KellysOwner, Manager at Kelly's Residency, responded to this review, 6 May 2013
Thanks for the review it helps us to maintain exposure, plus it helps to understand areas that are important to the tourist, like information that we have compiled over many years, we used to verbally tell everyone about tours, shows, shopping, authentic restaurants and things to do, money savings, pitfalls where to go and not to go etc. as information comes in we compile it on the computer, print it out with a map and direction for taxis, and hand it to all guests.

This information cannot be collected by a tourist getting off a plane, it took us years to learn, things like tours have so many pitfall and can be time consuming so we resolved it by getting the most reliable and the best tour at cost to us, we deal with one person not several like tour booths, you book and they pass you on to the tour company, then the tour company passes your name and hotel to the bus company, and by the time the bus company gets all your particulars he's calling us at midnight looking for you and your out, and they will not call your mobile, to expensive, and we're left translating and fixing a problem a booth created, and if the bus doesn't turn up more trouble, it was very messy, so after years of dealing with the tour mess we now make one phone call to a reputable reliable company that owns their own bus and employs a driver that know where we are, not a bus company doing it for the tour company for a price, and now never a problem, plus unlike tour sellers we're here in the morning, now all easy, we deal with those that comply with laws and take no commission, a win for guest they don't get elsewhere.
No we don't do room service our rooms are 4 star built, four and a half star designates 24 hour reception and room service, 5 star is 24 hour kitchen, this keeps costs down, but we do cooked off menu breakfasts, no dried up buffets and stale coffee or watered juices.
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Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 March 2013

I have stayed in phuket a number of times and the first time at kellys. What a great place very friendly and and our pool side room was great. Kellys booked all our tours and was a great price. My partner and I are now looking to book our next trip to phuket and would stay at kellys again. Thanks dan and tan also A for the hire of your moped. Steve and Chris

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Stevechris66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sydney
Level 4 Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 21 February 2013

I stayed at Kellys hotel for around 22 days in December.I cannot say a bad word about this place.The rooms where fantastic,,the location was great,breakfast best i have eaten,,thanks aye!!.If you like Phuket you will love Kellys Hotel.It has a great vibe and the staff and owners Dan and Tan are very down to earth.I totally recommend this hotel.

Room Tip: Higher up the better the view.
See more room tips
  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank padangscotty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KellysOwner, Manager at Kelly's Residency, responded to this review, 10 May 2013
Hi thanks for review, these reviews help keep us on the web, you stayed long enough to get the inside on Kelly's, I see you have done a lot of traveling, this gives you a good insight into fair and just value on prices, some that come to Phuket never understand the real value of what we do and supply, they take it for granted that what we do is normal for hotels, It's not, we give far more for the low prices we charge, especially the free information on tours, the service and money savings on rooms and tours you can't get elsewhere, the reason for that is reception staff in big hotels just take your credit card and book you into a room and point to a tour booth to sell you something they where make commissions or get kick backs, regardless of it being a good value tour.


We do talk to customers that go on tours and this is where we get most of out information from, we are an approachable face, most hotels workers don't know what is good or bad to them its just a job, to us it's our home, we look after it and you.



Your holiday is not long enough to just gamble on finding the right tours or trips at the right price, and tourists tend to move around a lot they hunt for cheap get scammed and some ruin their holiday, we get you the best with out the hassles plus if we get it wrong you blog it, we get and use all the information from the people that have gone before you and pick out the safest and the best value.


We get you started off instantly no time wasted, all this is free service given by us, forget about 5 star this is 100 star service, and free.

You just don't have the time to find any of this out by yourself, and also we go on those tours, this gives us power of information, you can't get off a plane and know any of this, we it give all to you free and at cost to us, this can save you enough to get your room free, plus this service brings in more business to us, when it comes to the price of our rooms, we do not compete with those going broke falling into disrepair, we keep our hotel in good repair, we believe in fair and just for all party's.



Having stayed in a lot of hotels we know the difference between a good hearty cooked breakfast and a buffet that been sitting to long, we cook ours off a menu, prices from 50 Baht to 250 Baht..


You mention location, thanks as most mark this box down with out understanding what it means, they never ever say what they think is a perfect location that's not going to break the bank, you could be located on the beach and an hour away from the shopping Centre on one way streets caught in slow traffic, and that's a bad location, or you could be in the Centre of town in amongst the noisy dusty noisy night life, that's a very bad location if you like sleeping, Kelly's is dead center of Patong beach directly behind the big shopping center, we're on a small hill over looking Patong town, and the air is cooler and cleaner, its not perfect but close to it, and that's a good location, plus a nice healthy walk after a hearty meal is good for you, we are about 5 to 20 minutes walk from everything, 5-6 min walk to main shopping mall, we're in a very good location.



Thanks again for you review.
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Additional Information about Kelly's Residency

Property: Kelly's Residency
Address: 47/1 Nanai Road | Patong Beach, Patong, Kathu, Phuket 83150, Thailand (Formerly Kelly's Hotel)
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #110 of 322 Hotels in Patong
Price Range (Based on Average Rates): £
Hotel Class:3 star — Kelly's Residency 3*
Number of rooms: 19
Official Description (provided by the hotel):
Previously known and popular Kelly's Hotel is now Kelly's Residency under the new professional management of Ananta Hospitality Management Co Ltd. 4Star rated Rooms at 2Star Rates. Our rooms are large and very high standard for the price range and all have large balconies,all have views over Patong and most have ocean views,large penthouses on top floor. Rooms are recently renovated by the new management and many new services and facilities are being added to make the stay at Kelly's be more enjoyable and comfortable, you will surely be pleased with improvement at your favorite Kelly's ... more   less 
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Also Known As:
Kellys Hotel Patong
Kelly's Residency Phuket/Patong

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