We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“the non-dinner from hell”
Review of The Royal Kitchen

The Royal Kitchen
Ranked #416 of 652 Restaurants in Patong
Price range: US$10 - US$200
Cuisines: Chinese, Taiwanese
More restaurant details
Restaurant details
Good for: View, Groups, Special Occasion Dining, Romantic
Dining options: Reservations
Reviewed 28 September 2010

on 26th Sept (sunday), 5 of us staying at the Royal Paradise Hotel made reservations at this restaurant on the 25th floor of the hotel. it is advertised as one of the top ten chinese restaurants in Phuket, specialising in suckling pig and peking duck.. and we were in the mood for some pork! here's what happened:

7:30 - arrived and took our seats
7:45 - received drinks menu after going and asking for one
8:00 - received drinks and food menu, only after insisting on being given a menu!
8:05 - informed that peking duck was no longer available, since everyone around us were tucking away happily into their ducks. we placed an order for scallops
8:20 - soup served, one small bowl each. immediately consumed
8:30 - suckling pig arrives. its half cold, not properly heated coming out of the freezer, and the skin is rubbery, and the meat still sweating from melting ice. the waiter hovers, asks us if it is ok. we say NO. he says, he will replace it, and removes pig. we say bring the other dishes.. our shrimps, vegetables and scallops. he says yes.
8:50 - the next table, who arrived well after us, happily gorging themselves with their 5 dishes, ordered after us. we sit and twiddle our thumbs, and ask for the dishes to be served immediately. no response from the waiters.
8:55 - i walk to the kitchen, and notice nothing much is happening there... and am told the chef is on leave, and the assistant chef is doing his best.. and there are only 3 occupied tables by this time.. the rest have left with full tummies
9:00 - we walk out, head down to another restaurant and have dinner

enough said.

    • Service
2  Thank WorldCitizenMalaysia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (42)
Traveller rating
Traveller type
Time of year
Language

27 - 31 of 42 reviews

Reviewed 17 November 2009

From the moment you enter the hotel, nothing is too much trouble. An escort to the 24th floor and the restaurant. Fantastic views over the town and excellent atmosphere.
If I had one critisism it would be the size of the portions. They are enormous and the food was exquisite. Service was 2nd to none and overall an amazing experience.
Value for money was incredible and I would definitely return the next time I am in the area.
Well done royal kitchen and thank you.

    • Value
    • Atmosphere
    • Service
    • Food
Thank rayrobinson1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2009

I had been traveling and found this from beach road. It's was fantastic. Staff very friendly and helping me to get table with view.
Good food, I'm think this the best Chinese food I ever had in my life. They asks to help them rate on questionnaire - I just wrote, Superb and don't know what should improved. I will come again.

    • Value
    • Atmosphere
    • Service
    • Food
Thank thaitravelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2009

Probably the most inappropriately titled restaurant I've ever visited. Told by our travel rep about this beautiful Chinese Restaurant with magnificent night time views of Patong situated on the 26th floor of the Royal Hotel we thought we'd ramble in for a romantic evening supper a couple of days into our holiday. Greeted at the lift by an incredibly helpful bell boy we were given to understand that it might be tricky to get a table as we hadn't booked. Arriving at the restaurant we found three of the 30 odd tables occupied and in the time that we were there no other patrons arrived. However, every restaurant is entitled to a slow night and we were ushered to a table beside the window. Some moron designed the place with a three bar railing running around the outside of the window so the supposed magnificent view was almost totally obscured - so much for that. Next came the menus and after about two minutes we were asked for our order. I asked the Maitre d'hotel if we might have a few more minutes and he vanished eventually returning with our drinks order which seemed to come from the bar/holding area on the floor below. Our starters were unimaginative but that was more our fault as we were keen to get something familiar whereas we decided to be a bit more adventurous with the mains. My wife discussed her choice with the Maitre d who seemed to be the only waiter and seemed quite happy with the level of understanding between them. When it eventually arrived her dish bore no resemblance to what had been ordered and when she sought to discuss the confusion, the waiter seemed to loose the ability to comprehend. I asked them to take away the unpalatable glupy mess and instead bring a second portion of the Singapore noodles which I had ordered. Bearing in mind that there were no more than 8 other persons in the place and that all had had their mains, and given that Singapore Noodles are not in the 1000 most difficult dishes of the East, I was somewhat surprised that it took them over 25 minutes to rustle up another portion and trust me when I say that they were nothing to write home about. One of the other tables was occupied by two young ladies we recognised from our hotel (the Amari). They were having the "crispy aromatic Duck" which was served with great ceremony from a trolly and having served the skin, was returned to the kitchen for further preparation and the meat served as a second course. Sounded lovely and we wished that we had ordered it except we learned from them the following day that they had both felt unwell that night with one of them being violently ill. Of course, that might have had nothing to do with the duck but having paid the bill (which I might add included a full charge for the inedible main course we sent back) we decided to beat an hasty retreat and have pudding elsewhere. However, the final insult was yet to come. Both my wife and I believe Queen Victoria was right when she advised her daughter "never pass a convenience" and never was such advice as worthy as in Asia. I entered the mens toilet to find the aforementioned head waiter placing a towel under both urinals to catch splashes from the bowls. I was so overcome by the stench that I am unable to swear to his having washed his hands but so revolted was I by what I saw I had to photograph the state of the place. I left immediately - never to return. It's entirely possible that we were there on the night of a "perfect storm" for the management but given the overall ambience and service I have to say this was a very poor and disappointing restaurant.

    • Value
    • Atmosphere
    • Service
    • Food
6  Thank Chevalierjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2017
Google Translation

    • Value
    • Service
    • Food
Thank viaggiare v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed The Royal Kitchen also viewed

 
Phuket, Thailand
 

Been to The Royal Kitchen? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing