When i read other reviews before I booked I dismissed the negative ones and went ahead.......silly me. The hotel is in a great location for Patong (I've visited Phuket dozens of times and my 1st and last time in Patong.....there are so many other beautiful spots so unless you want the "Patong experience" then go elsewhere).
This hotel could be a cool, exclusive, booked out boutique hotel, but, a combination of poor maintenance, lack luster staff who don't even appear to be hospitality trained and no atmosphere add up to a big fail! Given the reasonable price it's passable but not what the hotel builds itself up as.
The reception staff attitude is deplorable. We had 2 rooms next to each other and needed the child locks on each door to actually work. On one room the child lock was completely missing and just the associated hole remained. Maintenance could not repair it so we asked to be moved to 2 adjoining rooms. The response was....."we can only move one of the rooms".... so our family with kids will be split over 3 levels? Why? "it will be too much trouble for me to shuffle rooms around as we are full in 2 nights time".
The beach immediately across from the hotel is a disgrace and littered with all and sundry. To avoid this walk 500m north towards Patong and use the beach there.
The rooms were enormous......I think it was a standard suite. Based on the website pics the view was spectacular......which it would have been if not on the 2nd level and blocked by a mass of tangled phone/power lines which completely took away from the natural beauty. Despite the power line view, the outdoor balcony was spacious and functional. You had to be a master plumber to adjust the water temperature in the hand held shower. It was either scalding hot or cold. The "rain" shower did not work as there didn't seem to be enough water pressure to make it flow apart from a couple of drizzles.
The back pool is very nice but a bit dangerous with loose edging tiles in places and also a drop off towards the underground car park that is risky for kids. Around the pool most of the equipment works but the potential of the place is let down by poor maintenance and in this case broken and unattended umbrellas.
The bed/mattress was huge but solid as a rock. The furniture in the rooms is old and dated. The couch in the dim living area is like the bed mattress way to hard and uncomfortable.
The breakfast restaurant appears a bit grimy with stains on the floor and linen. The food is average at best and exactly the same thing every day.
When we checked out we were made to wait in reception while they investigated where supposedly missing face washers were and also quizzed us over why there were 3 sets of towels in one of the rooms rather than the supplied 2. How the heck would I know!
I did not go here with expectations of a 5 star resort but the overall rundown nature of the resort and the lack of care from the staff really drags this place down way below it's potential.
- Official Description (provided by the hotel):
- The Bliss is a heavenly resort at the tranquil southern end of Patong Bay, a place where you can truly relax and feel at home with genuine warm hospitality and luxury facilities. Meander down the beachfront road to the centre of Patong Beach and enjoy the vibrant atmosphere this exciting city is famous for. Relax under the shade of a parasol on the white sands, shop till you drop at Jungceylon Shopping Mall and dance the night away at Bangla Road nightlife district, all just a hop, skip and a jump from the resort. The Standard Wing offers 41 contemporary design rooms with private balconies to enjoy the wonderful views over Patong Bay and the Andaman Sea. The stylish Superior and Deluxe rooms are available with king-size or twin beds and are complete with full range of modern amenities including satellite television, mini-bar and rejuvenating hot water rain showers. The upper floor rooms feature a luxurious bathtub and prime sea views. There are 38 spacious sea view suites at The Bliss offering guests supreme comfort and style with special features included for added indulgence. Step from your private balcony to the plunge pool while staying in the ground floor Pool Suite and luxuriate in the large Jacuzzi for two in the Superior and Deluxe Suites. All suites include a separate living area and bedroom, full in-room amenities and wonderful sweeping views over Patong Bay. ... more less
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- Also Known As:
- The Bliss Hotel Patong
- The Bliss Phuket/Patong